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Windows 7: My laptop was frozen..plz help..i don't want to lose it

18 Jan 2015   #1
HT2013

Windows 7 Pro 64 bit
 
 
My laptop was frozen..plz help..i don't want to lose it

Hello.
My HP laptop got frozen and i had to take out the battery to restart it. I had lost my previous ACER laptop in this same way.
It starts from here and goes up to start restarting all of a sudden and then getting completely dead. It seems to be a HW prob.

Someone please check my logs etc to find the real issue. I am nervous.

PS: No new software was installed and no virus is there.


My System SpecsSystem Spec
.
18 Jan 2015   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

One of our members will come by shortly to help. In the meantime try downloading your files, again, they re not here.
My System SpecsSystem Spec
18 Jan 2015   #3
HT2013

Windows 7 Pro 64 bit
 
 

Please tell me which files u need.
My System SpecsSystem Spec
.

18 Jan 2015   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Each member has his or her own method to solve these problems. There are no required logs for your particular situation. If you would follow these instructions, normally used for BSOD problems, we will a lot information about your computer, which would be a great help.
Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
18 Jan 2015   #5
HT2013

Windows 7 Pro 64 bit
 
 

I hope i did right.


Attached Files
File Type: zip HT2013.zip (2.31 MB, 3 views)
My System SpecsSystem Spec
18 Jan 2015   #6
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

We have the information now. Someone will come by shortly to help you.
My System SpecsSystem Spec
18 Jan 2015   #7
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

What is your current status, can you still use the computer or is it dead?
Did you add any new hardware or software.
My System SpecsSystem Spec
18 Jan 2015   #8
HT2013

Windows 7 Pro 64 bit
 
 

No dead...Even my last laptop had started getting this same prob,so i know this well.
Once starts freezing, it will happen again and again and this prob will become bigger & bigger.
My System SpecsSystem Spec
18 Jan 2015   #9
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

My specialty is not hardware. I am more familiar with software problems. There are some things that I do know about your situation; the same problem with 2 computers, which is strange. There is some common element that causes this problem, something about where your computer is or what you are doing. Off the top, my guess would be that it is overheating. Do you overclock, do you clean out your computer, is it in a hot area, is it in an area that is well ventilated?
Clean out your computer. You may want to buy some compressed air to help clean it. If you can get it to work you may want to install something like core temp to monitor your temps. Get started on this, while you wait. Lets also hope for the best.
My System SpecsSystem Spec
18 Jan 2015   #10
HT2013

Windows 7 Pro 64 bit
 
 

I keep it clean as i do regular cleaning. I suspect something else. Sometimes when i am away from my home at my farm and when there is no electricity, i run my laptop on "Home UPS 600 VA". I have heard that it causes problems in many electronic appliances. Most probably my laptops are getting killed by this. But i have to do this when there is no electricity.
I'm curious to know about the specific part which get attacked and killed by this.. The prob which my laptops are getting have some common part getting affected.
My System SpecsSystem Spec
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 My laptop was frozen..plz help..i don't want to lose it




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