Kernel-Power error ID 41 (task 63) causing total PC freeze.

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  1. Posts : 15
    Windows 8.1 Pro x64
       #1

    Kernel-Power error ID 41 (task 63) causing total PC freeze.


    Constantly Kernel-Power error ID 41 (task 63) causing total PC freeze. I installed the new system several times with new drivers always. I changed the power supply, motherboard and still nothing ...

    My PC configuration:

    CPU: AMD FX 9590
    GPU: SAPPHIRE VAPOR-X R9 280X
    MB: GIGABYTE GA-990FXA-UD7 (rev. 3.0)
    PSU: Cooler master m2 silent pro 1000w
    RAM: 8GB ddr3 MUSHKIN REDLINE, 1866MHz
    CPU cooler: Zalman cnps14x
    HDD: 2 x 2tb
    SSD: 120gb
    OS: Windows 8.1 Pro

    I attached below my report using DM Log Collector, please someone help me...
    Attached Thumbnails Attached Thumbnails Kernel-Power error ID 41 (task 63) causing total PC freeze.-capture.jpg  
    Kernel-Power error ID 41 (task 63) causing total PC freeze. Attached Files
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    An event 41, Kernel Power is abnormal shutdown. It may be accompanied by a BSOD but that is not the fact all the times.

    Apparently it is not a BSOD issue. Have you experienced BSODs? Let us know.
    Please do not post anything other than Blue Screen Of Death problems in this section.
      My Computer


  3. Posts : 15
    Windows 8.1 Pro x64
    Thread Starter
       #3

    Here is some new screen capture from today. After about 30min stress test two cores stoped to work, I cleaned the ram modules and invests on the system where the modules are going with spray for electrical contacts. After 50min test system or Windows was not freeze at all. Only these two core stop working ... If you have any advice, please tell me ... Temp after 50min prime95 stress test was: cpu 57, mb 36c and north bridge 60c....
    Attached Thumbnails Attached Thumbnails Kernel-Power error ID 41 (task 63) causing total PC freeze.-capture.jpg   Kernel-Power error ID 41 (task 63) causing total PC freeze.-capture-2.jpg  
      My Computer


  4. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #4

    PCZoram mate hello and welcome now for starters I would like to see the PSU readings see this
    Using HW Info
    You can test the volts on the PSU with HW Info HWiNFO, HWiNFO32/64 - Download < download the right bit version and close the right hand window select Sensors and scroll down to the power section where you will see what the volts are doing see my pic.
    The original right hand window shows the machine running and is handy for that but for looking at the components in some detail close it and use the main left hand side panel
    FOR OTHER COMPONENTS
    Open each + down into the component itself and then click on it - in the right hand side will appear all sorts of details including brands speeds and other essential info that device. See pic for example.
    Attached Thumbnails Attached Thumbnails Kernel-Power error ID 41 (task 63) causing total PC freeze.-hw-info-desktop-psu.png  
      My Computer


  5. Posts : 26,863
    Windows 11 Pro
       #5

    In the Prime95 folder there should be some type of report or log. If you can find it, zip it up and upload it.

    Also please go into bios and see what your sata controller is set to and look at your ram timings, frequency and voltage. Then set your bios to optimized defaults. after it is at optimized defaults, set your ram as it is now, set your sata controller as it is right now, set the boot order. Do nothing else, save and exit.

    In Windows, if you don't already have it, download CPUz Download CPU-Z - MajorGeeks ( watch out for the add ons they want to give you) Please run cpuz and post screenshots
    of the CPU, mainboard, memory and SPD tabs, (but just the ones with ram installed.) you can select each dimm slot from the dropdown in the upper left of the SPD screen)

    Also, then run Prime95 with HWMonitor as ICIT2LOL showed and cpuz open on the CPU or main page. Then post a screenshot of all of those together after about an hour.
      My Computer


  6. Posts : 15
    Windows 8.1 Pro x64
    Thread Starter
       #6

    Comp hold out stress test max 20min and then restarts. Here are screenshots of the test result .. I hope that you have necessary information. Ram timings is 9-10-9-27 and in bios is like that...
    Attached Thumbnails Attached Thumbnails Kernel-Power error ID 41 (task 63) causing total PC freeze.-pc-test-1.jpg   Kernel-Power error ID 41 (task 63) causing total PC freeze.-pc-test-2.jpg   Kernel-Power error ID 41 (task 63) causing total PC freeze.-pc-test-3.jpg   Kernel-Power error ID 41 (task 63) causing total PC freeze.-pc-without-test.jpg  
      My Computer


  7. Posts : 26,863
    Windows 11 Pro
       #7

    I don't see the cpuz of the memory and SPD tabs, but if you look at the top of the page on your last screenshot, if those are correct, your PSU is shot. Every one of the voltages are way too low and way out of specs. Please go into bios and tell me the values of your +12V, +5V and +3.3V.
      My Computer


  8. Posts : 26,863
    Windows 11 Pro
       #8

    Also, please download Core Temp, Core Temp, and run it with cpuz and don't run the HWinfo and let me see what it says in Core temp.
      My Computer


  9. Posts : 15
    Windows 8.1 Pro x64
    Thread Starter
       #9

    Here is screenshoot of core temp, also screenshoots of bios.. I have three buttons on motherboard (see pic) reset, shutdown and clear cmos... What about them, should I push one of them?
    Attached Thumbnails Attached Thumbnails Kernel-Power error ID 41 (task 63) causing total PC freeze.-img_20150127_130933.jpg   Kernel-Power error ID 41 (task 63) causing total PC freeze.-img_20150127_131011.jpg   Kernel-Power error ID 41 (task 63) causing total PC freeze.-img_20150127_131102.jpg   Kernel-Power error ID 41 (task 63) causing total PC freeze.-img_20150127_131240.jpg   Kernel-Power error ID 41 (task 63) causing total PC freeze.-coretemp-scr.png  

      My Computer


  10. Posts : 26,863
    Windows 11 Pro
       #10

    The bottom right corner tells you what to push and for what. You can take screenshots of your bios with a flash drive attached and press F12. Set optimized defaults is F7, but be sure you know what your sata controller is set to first. Then after setting optimized defaults, you have to be sure it is set to what it is right now, or you won't be able to boot into windows. Also set your ram and timings to manufacturer's specs, and set your boot order. Then press F10 (save and exit).

    Up top if you press system information, it will probably show you your voltages.
      My Computer


 
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