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Windows 7: Error when trying to play Black Ops 2, Fatal error 0xC0000005

29 Jan 2015   #1
SamTwigg

Windows 7 Ultimate x64
 
 
Error when trying to play Black Ops 2, Fatal error 0xC0000005

When it happens it says 'Fatal error (0xC0000005) at 0x7761E41B'
It makes a minidump file which I have attached, please read it and tell me what I have to do to stop this error and let me play my game

REDACTED ZM - 29.01.2015 19-01-16.zip




My System SpecsSystem Spec
.
29 Jan 2015   #2
gregrocker

 

Hey Sam, while you wait for dump analysis, run a full Scan with Malwarebytes
if necessary in Safe Mode.

Then run SFC /SCANNOW Command and establish a clean boot from the Troubleshooting Steps for Windows 7
My System SpecsSystem Spec
30 Jan 2015   #3
SamTwigg

Windows 7 Ultimate x64
 
 

It didnt work

Guess i just have to wait for someone to analyse it for me!
My System SpecsSystem Spec
.

30 Jan 2015   #4
gregrocker

 

I'll see if I can get it moved to Blue Screen forum.
My System SpecsSystem Spec
30 Jan 2015   #5
SamTwigg

Windows 7 Ultimate x64
 
 

Ok thanks
My System SpecsSystem Spec
31 Jan 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The crash dump is not very informative.

Click on button below ....

It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
31 Jan 2015   #7
SamTwigg

Windows 7 Ultimate x64
 
 

Here is the file you told me to get!

SAMS-PC-31_01_2015_181557_35.zip


My System SpecsSystem Spec
31 Jan 2015   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
31/01/2015 17:55    Application Error    Faulting application name: pt6zm.exe, version: 1.0.0.1, time stamp: 0x51f04c71
Faulting module name: pt6zm.exe, version: 1.0.0.1, time stamp: 0x51f04c71
Exception code: 0xc0000005
Fault offset: 0x001907da
Faulting process id: 0x1410
Faulting application start time: 0x01d03d7f2258d4dd
Faulting application path: D:\Downloads\Stuff I Dont Want To See\Games\Black Ops 2\Black Ops 2\Call of Duty Black Ops 2 PC game SP+MP+ZM ^^nosTEAM^^\Call of Duty Black Ops 2\pt6zm.exe
Faulting module path: D:\Downloads\Stuff I Dont Want To See\Games\Black Ops 2\Black Ops 2\Call of Duty Black Ops 2 PC game SP+MP+ZM ^^nosTEAM^^\Call of Duty Black Ops 2\pt6zm.exe
Report Id: 6646c8b8-a972-11e4-bbac-74d4358acf2b
Apparently it is an appcrash only .... the Call of Duty game is crashing.

I dont have very much to do here but to suggest you to consult with the developer (they must have a discussion forum) with the error code and ask for a possible fix that will be applicable for your computer.
My System SpecsSystem Spec
31 Jan 2015   #9
gregrocker

 

I'd also complete the Troubleshooting Steps for Windows 7
which will often turn up any problems with your install.
My System SpecsSystem Spec
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 Error when trying to play Black Ops 2, Fatal error 0xC0000005




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