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Windows 7: Windows 7 Ultimate Does Not Start

30 Jan 2015   #11
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Does your monitor have a reset button ?
Or, unplug the monitor power cord for 30 seconds and see if that might reset it.


My System SpecsSystem Spec
.
31 Jan 2015   #12
rjordan393

Windows 7 64 Bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Is the tech using the same port? Did he try his cable on your monitor? Test it with another cable. If it won't display then find another monitor to use.

Yes, same port as there is no other ports available for the multi-pin connector.

You didn't say what the tech discovered about the resolution when he connected the monitor that worked.
He did not say, but his monitor (the one that worked) was manufactured in 2002 and mine was manufactured in 2007. So I am assuming his resolution is lower then my monitors resolution.
My System SpecsSystem Spec
31 Jan 2015   #13
rjordan393

Windows 7 64 Bit
 
 

Golden,
Its the VGA port.
My System SpecsSystem Spec
.

31 Jan 2015   #14
rjordan393

Windows 7 64 Bit
 
 

Quote   Quote: Originally Posted by DavidE View Post
Does your monitor have a reset button ?
Or, unplug the monitor power cord for 30 seconds and see if that might reset it.
I'll give that another try. But I think the time required to remove my connection and install his connection took close to 30 seconds or more. Both wires were tested using his monitor and both worked; so we eliminated any problem with my connector. I believe the problem lies either with my new computer or my monitor and got damaged and does not recognize each other when powering up.
My System SpecsSystem Spec
31 Jan 2015   #15
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Why didn't this tech change your Windows screen resolution so it would work with your monitor ?
I see something wrong with that "lack of tech help" to fix your problem by that person ???
He was on-site, in-home, saw the issue, and you still have the problem ???

If he couldn't fix the problem using your monitor, why didn't he explain why, and what you need to do to fix it ???
Or, what did he say you need to do to fix it ???

JUST saw your last post.
Can you connect your monitor to another PC to test if it works there.
This tech should have done that (imho).

Hopefully you were not told to buy an older monitor !!!
My System SpecsSystem Spec
31 Jan 2015   #16
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

So you had an "unknown tech", walk into your home, with an old monitor, but not a new laptop, to help troubleshoot ???

Do you know for sure what he did to your PC ?
My System SpecsSystem Spec
31 Jan 2015   #17
Wordsworth

Windows 7 Ultimate 64 bit
 
 

I suspect that a monitor setting, perhaps the refresh rate, is set too high for your monitor. Check the specifications of your HP monitor for refresh rate, resolution. You will need to get into Safe Mode to change the settings in Windows. If the computer won't go into Safe Mode or give you a System Recovery options menu after hitting F8, as you've said, you will need to first use either the Win 7 DVD or your Dell Recovery disk (assuming this is a Dell from your system specs) to get into the System Recovery menu (go into the BIOS to select your DVD drive as the first priority to boot the computer from the DVD). In the Recovery options I would probably use Startup Repair first, then System Restore if the computer will still not get you into Safe Mode.

If you can get into Safe Mode right click on the desktop, select Screen Resolution, click Detect to detect your monitor, then select Advanced Settings and select the right Screen Refresh Rate and Colors for your monitor. Reboot.
My System SpecsSystem Spec
31 Jan 2015   #18
rjordan393

Windows 7 64 Bit
 
 

Quote   Quote: Originally Posted by DavidE View Post
Why didn't this tech change your Windows screen resolution so it would work with your monitor ?
I see something wrong with that "lack of tech help" to fix your problem by that person ???
He was on-site, in-home, saw the issue, and you still have the problem ???

If he couldn't fix the problem using your monitor, why didn't he explain why, and what you need to do to fix it ???
Or, what did he say you need to do to fix it ???

JUST saw your last post.
Can you connect your monitor to another PC to test if it works there.
This tech should have done that (imho).

Hopefully you were not told to buy an older monitor !!!
If the monitor does not work properly, then no resolution can be attempted.
Yes, I still have the problem but only when using the new computer.
The tech feels that the problem is the monitor being as his monitor works fine when using the new computer.
The tech did suggest purchasing a new monitor. He has no explanation why his monitor works and not mine.

In Summary:
My monitor works using the old computer.
The monitor does not work using the new computer (this happen after I tried to change the resolution).
The wire connections were ruled out.
The suspicion lies somewhere between the new computer and my monitor. I do not think a virus got into the computer as I used "Kaspersky Pure" software and Speedy PC Pro as a registry cleaner.
I think I will have to go into BIOS and follow "Wordsworth" instructions provided I can get into BIOS.
My System SpecsSystem Spec
31 Jan 2015   #19
rjordan393

Windows 7 64 Bit
 
 

Ok, the problem is solved. Thanks to all who participated. I got up my courage and followed "Wordsworth" instructions. After going into BIOS and selecting my cd-rw drive as the first boot sequence and then saving it, I exited and then placed the windows installation disk into the drive and booted it up. Then followed his instructions by selecting startup repair and then system restore.

Now should I restore the boot sequence to the original places or leave it as it is? Will the boot sequence take longer to boot up if I leave it as it is?
My System SpecsSystem Spec
31 Jan 2015   #20
Wordsworth

Windows 7 Ultimate 64 bit
 
 

I take it you had to do the system restore to get it fixed so you could go into Safe Mode then. Your system now works properly I hope. Yes, you should make the hard drive the first drive to boot the system from again.
My System SpecsSystem Spec
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