My sons laptop
is currently stuck at the screen "Configuring updates: Stage 3 of 3 - 0% complete. Do not turn off your computer."
It has been like this over that last several hours or so. It keeps rebooting to the same screen like its in a loop.
I have turned it off and tried safe mode but it goes back to the same screen. Ran the diagnostics that came with the laptop and everything passed, no problems noted.
I have the reinstallation dvd for this laptop.
What do I need to do to attempt recovery of the OS and will any data he has be kept or will it be lost?
His computer is a Dell Inspiron 1525, 3 GB RAM, Windows Vista Home Premium, SP1 (maybe SP2), 32 bit.