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Windows 7: Error Messages when Speakers/Headphones Are Not Connect

05 Nov 2009   #1
johnnymike

Windows 7 Pro 64-Bit
 
 
Error Messages when Speakers/Headphones Are Not Connect

Sorry about the length of my post but I wanted to make sure that is was sufficiently detailed so that someone would be able to help me:

I am having a rather strange issue which, although is not hindering the use of my computer, is still something that I would like to try and resolve. I purchased a Dell Inspiron 545 about a month ago (first week of Oct. 09). Given that Windows 7 wasn't available at that time to the general public, my new computer came with Vista Home Premium. My computer does not currently have an aftermarket sound card; I only have the OEM one that came with the computer. Also, I currently do not have any speakers or any other external audio devices that are currently hooked up to my computer. While I was using Vista I never had any problems or warning prompts appear when using audio programs like iTunes even though I didn't have any external audio devices connected to my computer. No problem there.

When I received my copy of Windows 7 Pro I decided to do a clean install on my computer. After installing 7 I went through and manually installed all of the audio drivers that were on my computer when I received it from Dell (note: although the audio drivers were the same the re-installed ones were the updated versions designed for Win 7). I didn't use the driver disk that came with my computer though, because of the hassle of using those disks. Instead I manually downloaded the drivers that I needed from the Dell support page.

After re-installing all of the drivers, updates, and programs on Win 7 I noticed the following: every time that I opened an audio program like iTunes I would receive a warning prompt claiming that "iTunes has discovered a problem with your audio configuration; audio may not operate properly". Furthermore, I have a Sony voice recorder that I use for school and the program for the recorder gives a similar error message claiming that "the file cannot be played back; check your audio drivers or operating system". In addition, this error message prevents me from editing any of the voice files I have saved on my computer.

But the strange thing is that all of these error messages disappear when I plug in my headphones. The messages go away, I am allowed to edit my voice files, and the sound works great.

As I said above, the audio drivers I currently have installed are identical to those that originally came with my computer. Given that I had never received similar error messages when not having speakers or headphones hooked up to any of my past computers or to my current computer before I installed Windows 7, I am assuming that the operating system is the culprit.

Has anyone else experienced this problem and if so, do you know how to fix it?


My System SpecsSystem Spec
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06 Nov 2009   #2
Lebon14

Windows 7 Home Premium x64 SP1
 
 

Hi there and welcome to Win7 forums.

My search says that the on-board audio card is Realtek's ALC888.
So, that done, do directly to Realtek's webpage and download THEIR audio drivers for Windows 7. That done, uninstall the current driver and re-install the one from Realtek's webpage.

Keep us informed.
My System SpecsSystem Spec
06 Nov 2009   #3
johnnymike

Windows 7 Pro 64-Bit
 
 
UPDATE

While attempting to update one of my programs I received an error message claiming that I do not have a sound board installed on my computer. So your suggestion Lebon14 seems to be right. I am downloading the driver from Realtek's website right, although the website is a little confusing so I hope that I am downloading the right one. Also, if the sound board is not installed properly how could the sound work when I have my headphones plugged in?
My System SpecsSystem Spec
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 Error Messages when Speakers/Headphones Are Not Connect




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