Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Laptop completely freezes, no error message, no BSoD

10 Feb 2015   #1
torninja

Windows 7 Home 64bit
 
 
Laptop completely freezes, no error message, no BSoD

I have a laptop that worked fine for years, then it started freezing randomly. The computer completely locks up. The screen freezes, the mouse doesn't move, and the keyboard does nothing. No BSoD, no error message. I am forced to reboot using the power button.

The time it takes from booting to freeze is quite random, sometimes after a minute, sometimes after over an hour. The laptop is an Acer Aspire 5551G.

Important clues:
  • Full-screen operations are much more likely to cause a freeze (Youtube, Media Player Classic, Games etc.)
  • Removing the battery substantially increases the time it takes before it freezes (from 1-10 minutes to 10-90 minutes)
  • It will eventually freeze even if the computer is completely idle
  • No changes in hardware or software was done before the first freeze (to my knowledge)
  • The event log does not have any records indicating an error or failure.

Things I have tried:
  • Formatting HDD and reinstalling Windows
  • Updating all possible drives
  • Trying older drives for the GPU
  • Running virus programs (malwarebytes and ad-aware)
  • Running memtest86 (no errors)
  • Running furmark (over an hour windowed, one minute full-screen)

Additional information:
  • There is virtually no dust in the computer
  • HWMonitor and furmark shows normal temperatures, idle and load



My System SpecsSystem Spec
.
10 Feb 2015   #2
matts6887

Windows 7 ultimate 64-bit
 
 

from my knowledge; it sounds to me either its a hardware issue with your system board possibly; or possibly a issue with something such as RAM. If you can get access to windows; i would download; install to a usb flash drive or other external drive a program called memtest86+; and run it from where you downloaded it to and run several passes with it to test your ram for possible bad ram because while your ram may be good for awhile; it is possible for ram to go bad after awhile. Here is the link to the memtest program:

Memtest86+ - Advanced Memory Diagnostic Tool

however; if you cant access windows at all or even get it to start to load windows; I would take all your sticks of ram out; then one at a time test your system by putting each stick back in one at a time and see if you can get it to reproduce the freezing, etc. try this out and see what happens. post back if issues are still present.
My System SpecsSystem Spec
10 Feb 2015   #3
cluberti

Windows 10 Pro x64
 
 

If you have a keyboard with a CTRL key on the right-hand side, can you cause it to crash manually?

https://msdn.microsoft.com/en-us/lib...=vs.85%29.aspx

(note in the article that the key combinations can be modified somewhat if you don't have a right-hand CTRL key)
My System SpecsSystem Spec
.

11 Feb 2015   #4
gregrocker

 

In addition check for malware, run System File Checker, establish a Clean Boot, change out your AV for one of the recommended lightweight ones, test HD and the other Troubleshooting Steps for Windows 7
My System SpecsSystem Spec
12 Feb 2015   #5
torninja

Windows 7 Home 64bit
 
 

@mattsI have had no luck thus far, memtest shows no errors in ram. The freezes occur with either one of the memory sticks running individually.

Weirdly, I discovered that windows safe mode futher extended the time from boot to freeze by a couple of hours.

I'm going to take it back to the store, because my warranty hasn't expired yet.
My System SpecsSystem Spec
14 Mar 2015   #6
torninja

Windows 7 Home 64bit
 
 

The shop changed its motherboard, which solved the problem. Thank you guys for your input and help!
My System SpecsSystem Spec
Reply

 Laptop completely freezes, no error message, no BSoD




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Random freezes/crashes with no BSOD or error message
First off my crashes are very random and I can sometimes go a month or 2 between crashes, but the crashes usually occur while refreshing or opening a page while browsing, my PC will freeze with my keyboard & mouse becoming unresponsive, a humming/buzzing sound also comes from my speakers, the...
General Discussion
PC Freezing completely with no error message
Hi, my PC has been frequently freezing for a while now and everything I've tried has not worked - the system simply freezes, the screen does not change, none of the fans turn off, and I get no error messages, the PC does not time out into a blue screen. I have to hold down the power button to turn...
BSOD Help and Support
BSOD Crash. Computer completely freezes.
Hi guys, I'm having trouble with my PC. Sometimes the monitor doesn't receive a signal. When it does come on it freezes completely or i get the infamous blue screen of death. Have attached my ZIP folder after the scan, any idea what i need to do to solve this problem? Thanks in advance....
BSOD Help and Support
Laptop Freezes (completely locks up) when playing a video
The Problem: - This first started occurring on Monday the 24th, I played a youtube video on Firefox and the video lagged with a black screen on the first 1-2 seconds of the video. At around 3 seconds, everything stopped. My cursor, the video, the whole laptop etc. The time was no longer moving...
Music, Pictures & Video
Laptop reboots randomly, no bsod or error message
I have a lenovo u400, my processor is an i5 and it run around 50 C when doing normal browsing. runs at 60-70 C when watching movies or light gaming. My Tj. max is 100 C, never seen it pass 75 C. I just bought my laptop a month ago, so I don't know what's the deal. When I touch the bottom of my...
BSOD Help and Support
Windows 7 Completely stalls and freezes on Toshiba Laptop
I own a Toshiba Satellite L645D-S7040, when i use my Laptop it will completly freeze randomly without any reason or warning. when it freezes nothing will move (mouse) and the is frozen in time. any program that was runing at the time is also frozen in the middle of what ever task it was doing. like...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:56.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App