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Windows 7: I forgot my Windows 7 password, what are my options?

11 Feb 2015   #11
bal1985

Windows 7 x64
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Do you have a win7 install disk?
also... boot to Advanced Boot Options and select "repair your computer". Keyboard and mouse also not working then?
I do have the disk, it's the OEM disk or whatever you call it, it has the serial on the back. I put the disc in, but the mouse/kb I have wont work.


My System SpecsSystem Spec
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11 Feb 2015   #12
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Very strange issue. Try downloading and booting from a linux livecd . Does mouse and keyboard work then?
My System SpecsSystem Spec
11 Feb 2015   #13
bal1985

Windows 7 x64
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Very strange issue. Try downloading and booting from a linux livecd . Does mouse and keyboard work then?
I have no clue how to do that. I'm not very tech savvy.

Yeah, I put the Windows CD in, turn my PC off and turn it back on. I press F11 and I choose boot from my Asus drive (CD) and it says "Loading Windows". The the install screen pops up. Soon as that screen comes up I lost the mouse and keyboard. I can't even hit the Next button to click on repair windows, etc.
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11 Feb 2015   #14
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

It's not just a faulty DVD? You did try multiple bootable dvd's isn't it?
Already tried #10 ? No results yet
My System SpecsSystem Spec
11 Feb 2015   #15
bal1985

Windows 7 x64
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Do you have a win7 install disk?
also... boot to Advanced Boot Options and select "repair your computer". Keyboard and mouse also not working then?
I downloaded a demo of that password key program I linked you to earlier. My bluray drive recognized it. It's my drive or the win 7 disc. No scratches and it was used once and put back in the sleeve.

I've tried advanced boot options and tried using the windows 7 cd. Anytime I have use the install screen my mouse/know does not work.
My System SpecsSystem Spec
11 Feb 2015   #16
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

maybe win7 freezes and it's not an usb problem(?)
Download and burn this software and try to boot from it. Does mouse and keyboard work? Make Windows 7 bootable after motherboard swap
Just to test the strange behaviour
My System SpecsSystem Spec
11 Feb 2015   #17
bal1985

Windows 7 x64
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
maybe win7 freezes and it's not an usb problem(?)
Download and burn this software and try to boot from it. Does mouse and keyboard work? Make Windows 7 bootable after motherboard swap
Just to test the strange behaviour
I just took the same windows 7 cd and put it in the crappy upstairs desktop. I did the f12, bootedd it from the cd and the mouse works. I can click repair computer, etc.

So we know it's not the disc nor the mouse keyboard, it had to be something with my new computer. Does it have anything to do with my PC having two hdd?
My System SpecsSystem Spec
11 Feb 2015   #18
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

F8->repair computer.... it runs a so called winpe version of windows. But it runs it from internal harddrive! So there's some problem with winpe unable to use usb stuff. Or maybe winpe freezes totally. Now we can't troubleshoot whatsoever.

Try to download and burn ubuntu livecd https://help.ubuntu.com/community/LiveCD . Boot from it.... but DON'T install! Is mouse working? Wait for further instructions.... if mouse does work.
My System SpecsSystem Spec
11 Feb 2015   #19
bal1985

Windows 7 x64
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
F8->repair computer.... it runs a so called winpe version of windows. But it runs it from internal harddrive! So there's some problem with winpe unable to use usb stuff. Or maybe winpe freezes totally. Now we can't troubleshoot whatsoever.

Try to download and burn ubuntu livecd https://help.ubuntu.com/community/LiveCD . Boot from it.... but DON'T install! Is mouse working? Wait for further instructions.... if mouse does work.
I just took my PC to my local computer shop. They where trying to use there password software, whatever stores use but he was getting a bunch of errors.

They are going to keep it over night and test it more. I don't what it could be, hopefully a driver issue and not something will cost a lot.
My System SpecsSystem Spec
11 Feb 2015   #20
oscer1

win 7 64 bit
 
 

i would of check the bios and make sure usb legacy support was enabled. but post back what the shop found.
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 I forgot my Windows 7 password, what are my options?




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