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Windows 7: Cannot "Start Windows Normally" (endless reboot)

27 Feb 2015   #1
Hadrec

Windows 7 Home Premium 64bit
 
 
Cannot "Start Windows Normally" (endless reboot)

I was using my computer, then the screen froze and the computer crashed. I turned my computer on and I was given the choice "Start Windows Normally", or "Safe Mode". If I choose "Start Windows Normally" the computer will restart before I see a log-in screen, but I can start in "Safe Mode". When I start in safe mode the following message is displayed:

Windows has recovered from an unexpected shutdown
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8008D39010
BCP2: FFFFF8800499F978
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

If you need more information please ask.
Can you help me fix this?


My System SpecsSystem Spec
.
28 Feb 2015   #2
paul1149

Linux Lite 2.8 x64 (full-featured, fast, rock-solid)
 
 

From looking around, 116 seems to be the video. I would download the latest video driver and put it on a usb stick. Boot the machine into safe mode and uninstall the current video driver. Reboot into safe mode and install the new driver. If that doesn't work you can go back into safe mode, fire up msconfig and select diagnostic boot, which will only load basic drivers, in case it's a different driver at fault. It could be a hardware issue as well, but this is a good place to start.
My System SpecsSystem Spec
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 Cannot "Start Windows Normally" (endless reboot)




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