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Windows 7: Can't Get Past Log In Password

14 Mar 2015   #1
Rayroshi

Windows 7 Home Premium 64 bit
 
 
Can't Get Past Log In Password

I'm trying to help my neighbor with her laptop, which won't allow her to log into Windows 7 Home Edition Premium. She has a 64-bit system running on a Toshiba Satellite C655.

She claims that she had done nothing to her computer, such as downloading anything. However, she said that she left it on all night, connected to the internet. So I'm thinking that she somehow got a virus or whatever. Don't know if that's a real danger or not, considering that she has a firewall and antivirus software installed (AVG, as I remember).

It boots up normally, but when the log-in screen appears and she enters her password, it says that the password is incorrect. She has used the same password for years, now, so it's not a matter of simply having forgotten it. It seems to have been corrupted, either on its own or via a bit of malware.

I have a Windows 7 64-bit system repair disc, but I can't get it to boot up, because I can't get past the log-in window, of course. Is there some sequence that I have to follow, in order get the System Repair Disk to show up?

When I place the repair disk in the disc drive and then boot her laptop, I can hear the disc drive whirring and clicking, but then it stop with no visible results...except that $#@& log-in screen.

Which reminds me of another question: Will a Windows System Repair Disc, 64-bit, that was made on my laptop (which is an Acer Aspire 5742Z-4097) work on her laptop? I have the same version of Windows as her laptop (Windows 7 Home Premium). She failed to make a repair/rescue disc, when she first bought her laptop.

Any help would be greatly appreciated. I am trying to help her, because she is not real computer savvy, but then it's almost like the blind leading the blind, because I know only enough to get myself into trouble. Usually, I can muddle my way through problems, but this time seems to be tougher.

I have tried to boot her laptop up in safe mode, which works, but then I always come to the same roadblock: the log-in window. How can you get past it, in order to use any kind of password restoring tool, if you can't get the laptop to finish booting up in the first place?

Additionally, I have tried to use System Restore, while in safe mode, but once again, the log-in window appears and that ends the whole attempt. Catch-22.

All of the answers I've seen on-line include instructions such as, "Go to 'Start'...all of which does me no good, because I can't get to "Start," if I can't log on, so I find those instructions useless.


My System SpecsSystem Spec
.
14 Mar 2015   #2
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Viruses do not install themselves, she has to be entering her password wrong.

We are not obliged to help you with passwords.

If she has a 64 bit system too, the repair disc should work, this is never definite. ( for whatever it is you want to do, not sure )
My System SpecsSystem Spec
14 Mar 2015   #3
Rayroshi

Windows 7 Home Premium 64 bit
 
 

No, she has not entered her password incorrectly, that I can guarantee. I have helped her with several problems with her computer and it is the same password that she has used, as I stated in my original post, for years, now. That's not even a consideration. It would be comparable to you forgetting your phone number. Something else is going on, here.

I'm not sure just what you meant in your post, when you said, "for whatever it is you want to do, not sure." Didn't I explain it clearly enough? She is trying to log onto her laptop.

Also, I'm not sure what you meant by saying that using my system repair disc "should work, but this is never definite." Are there some things that it will work for, but not others, or what?

Thank you for your help.
My System SpecsSystem Spec
.

14 Mar 2015   #4
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

By that, I mean how will it help you with a password ?

Repair discs are funny, one made on one pc may work for it, but not for another pc. I can`t explain it any better then that.

A repair disc is used before you get to windows, so I don`t understand what you expect it to do if you even you got into windows.

Did you use the 1 time boot menu key to boot from the dvd/cd drive ?

Be that as it may, there is no reason to use a password if this is a non work, personal pc, it only causes problems.
My System SpecsSystem Spec
14 Mar 2015   #5
Rayroshi

Windows 7 Home Premium 64 bit
 
 

Thanks for your reply, AddRAM; I appreciate it.

Well, like I said, I'm not all that computer savvy, myself, so I'm not really aware of just what a systems repair disc does, so you're probably right about it not being anything helpful for her in this case, anyway. I was hoping it might be something that could maybe fix corrupted log-on stuff, like passwords, but from what you said, it's not designed to do that.

What is a "1 time boot menu key?" And how do I use it?
My System SpecsSystem Spec
14 Mar 2015   #6
Ztruker

Windows 10 Pro X64
 
 

I've used this tutorial by Dinish to fix scrambled, lost passwords.

User Account Password - Change from WinRE

Follow links as necessary to see how to do something like boot to WinRE.

Basically you enable the hidden Administrator account so you can login with it then replace or remove the password causing a problem.
My System SpecsSystem Spec
14 Mar 2015   #7
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

I thought you knew what you were doing, If you are not tech savvy have her take it to a professional.
My System SpecsSystem Spec
14 Mar 2015   #8
Rayroshi

Windows 7 Home Premium 64 bit
 
 

Thanks.
My System SpecsSystem Spec
14 Mar 2015   #9
Rayroshi

Windows 7 Home Premium 64 bit
 
 

Thank you, Ztrucker. I appreciate your time and effort. That tutorial is an excellent one, being so clearly laid out and helpful. Dinesh really put some effort into that tutorial, didn't he?

I was beginning to think that this forum was only for those who probably didn't really need it, anyhow, and all others being summarily, and with little effort, just advised to "take it to a repair shop," which is "somewhat" less than helpful and hardly what one expects from a forum where people come, asking for help from those in the know.

Actually, I think that I just discovered the problem, anyway, and it appears to be an easy fix...I hope. After typing in the password, I noticed that the number of dots hiding the true password characters didn't match the number of characters in the password, so I backspaced and then retyped the password slowly, watching each keystroke carefully, and sure enough, when I hit the key for the letter "r," nothing showed up. So now I'm hoping that it's just a matter of her having a piece of junk stuck beneath her "r" key.

If that's truly the case, how would I then go about posting it as being a "solved" problem? I'm asking that in case it does, in fact, solve the problem, so others might save themselves some time and trouble. I would like to be of some help in any small way, even though I'm not as able as the rest of you guys on here to help with truly technical matters.
My System SpecsSystem Spec
14 Mar 2015   #10
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

As I said in the 1st reply, the password was not being entered correctly

But you were positive it was.

I only said to take it to a professional so you would not make her problem worse, you said yourself you are not computer savvy at all.

You were ready to use a system repair disc for something it wasn`t designed for.

She should now get rid of the password, it`s useless.
My System SpecsSystem Spec
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 Can't Get Past Log In Password




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