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Windows 7: Immediate restart w/ dump files but no BSOD

01 Apr 2015   #41
benbrockn

Windows 7 Professional 64-bit
 
 

Just finished the 2-hour Prime95 test. All cores on the CPU passed (see attached).

The highest temperature reached was 41C




Attached Files
File Type: txt results.txt (3.2 KB, 1 views)
My System SpecsSystem Spec
.
01 Apr 2015   #42
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Good news that the CPU passed the Prime95 test, although I'll take that temp reading with a pinch of salt.

Have there been any more crashes recently?
My System SpecsSystem Spec
02 Apr 2015   #43
benbrockn

Windows 7 Professional 64-bit
 
 

Quote   Quote: Originally Posted by Boozad View Post
Good news that the CPU passed the Prime95 test, although I'll take that temp reading with a pinch of salt.

Have there been any more crashes recently?
Well, I want to say no, but I was just playing a NES game through Steam, and it restarted. I had already watched a movie and played about an hour of games. So maybe I've had it up for about 2.5 hours? No BSOD, same error as the others (viewed in BlueScreenView) See attached. 02 April minidump. My computer didn't restart during any of the stress tests, so I thought it was fixed.


Attached Files
File Type: zip dump.zip (117.8 KB, 0 views)
My System SpecsSystem Spec
.

02 Apr 2015   #44
benbrockn

Windows 7 Professional 64-bit
 
 

And it just restarted again, the computer was just idling... not doing anything!!
My System SpecsSystem Spec
02 Apr 2015   #45
benbrockn

Windows 7 Professional 64-bit
 
 

most recent BlueScreenView report attached


Attached Files
File Type: zip dump-report.zip (119.5 KB, 1 views)
My System SpecsSystem Spec
02 Apr 2015   #46
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Bizarre - the latest .dmp still points to the CPU/hardware.

Can you confirm that ALL Gigabyte utility software is uninstalled? Are any componenets overclocked?

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8007c748f8, 0, 0}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8007c748f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) amd64fre

STACK_TEXT:  
fffff880`0319b5b0 fffff800`034d6cb9 : fffffa80`07c748d0 fffffa80`06d2fb50 fffffa80`00000007 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`0319bad0 fffff800`033b7157 : fffffa80`07c748d0 fffff800`034312d8 fffffa80`06d2fb50 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`0319bb00 fffff800`0331e505 : fffff800`03492d00 00000000`00000001 fffffa80`07c8a820 fffffa80`06d2fb50 : nt!WheapProcessWorkQueueItem+0x57
fffff880`0319bb40 fffff800`03293a95 : fffff880`00c5ae00 fffff800`0331e4e0 fffffa80`06d2fb00 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`0319bb70 fffff800`03528b8a : 00000000`00000000 fffffa80`06d2fb50 00000000`00000080 fffffa80`06cec040 : nt!ExpWorkerThread+0x111
fffff880`0319bc00 fffff800`0327b8e6 : fffff880`009b3180 fffffa80`06d2fb50 fffff880`009be040 13120b02`02010000 : nt!PspSystemThreadStartup+0x5a
fffff880`0319bc40 00000000`00000000 : fffff880`0319c000 fffff880`03196000 fffff880`03b4b730 00000000`00000000 : nt!KxStartSystemThread+0x16
My System SpecsSystem Spec
02 Apr 2015   #47
benbrockn

Windows 7 Professional 64-bit
 
 

Quote   Quote: Originally Posted by Golden View Post
Bizarre - the latest .dmp still points to the CPU/hardware.

Can you confirm that ALL Gigabyte utility software is uninstalled? Are any componenets overclocked?

All Gigabyte software is uninstalled, I'm running stock everything. I chatted with Microsoft Tech Support and asked what this meant (as read in BlueScreenView): "Crash Address - ntoskrnl.exe+4af21" The guy said it was malware. This is a new custom build, so I highly doubt malware is the culprit. Just in case, I'm running Comodo Rescue Disk on it right now for a full system scan, I'll upload results when it's done.
My System SpecsSystem Spec
02 Apr 2015   #48
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

"Crash Address - ntoskrnl.exe+4af21" is just a standard output when Windows crashes, its not indicative of anything - those MS tech support jockeys don't know anything about BSOD's

I didn't look at what you had installed, but just to check....do you perhaps have a beta of Chrome browser installed?
My System SpecsSystem Spec
02 Apr 2015   #49
benbrockn

Windows 7 Professional 64-bit
 
 

As soon as CRD is done (which may take a while), I'll upload a screenshot of all installed programs. There is only one thing I think might be leftover from GB, that's VIA Platform Device Manager... I didn't delete that, but maybe I should.

The only browser I have on there is Firefox which is up-to-date.
My System SpecsSystem Spec
02 Apr 2015   #50
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Can you run MSINFO32, then save the .nfo file and upload it here please?
My System SpecsSystem Spec
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 Immediate restart w/ dump files but no BSOD




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