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Windows 7: Immediate restart w/ dump files but no BSOD

28 Mar 2015   #1
benbrockn

Windows 7 Professional 64-bit
 
 
Immediate restart w/ dump files but no BSOD

Hello,

I started noticing that my newly built computer suddenly restarts without warning and offers no BSOD. I built it about 3 weeks ago, and originally it did not have this problem. I Googled a solution for no BSOD, and they suggested to do this:
Quote:
Right Click My Computer -> Properties -> Advanced System Settings -> Advanced Tab -> Under Startup and Recovery click Settings -> untick the box for automatic restart
I haven't turned my computer on in fear of something really breaking, but I was able to get all of the dump files per this post: Dump Files - Upload to SevenForums
(I tried to download WinDdg, but the installer from Microsoft kept failing out on my good computer).

I was going to run the dm log collector as it says in the BSOD rules on posting, but I'd rather not take a chance with my newly built computer. I can do that, but I want to minimze the risk (I really can't afford a new build). Attached are the dump files in .zip format.

Specs:
Code:
--Custom Build
--Windows 7 Professional 64-bit
--AMD FX-6300 3.5GHz 6-Core Processor
--Gigabyte GA-78LMT-USB3 Micro ATX AM3+ Motherboard
--Kingston 8GB (2 x 4GB) DDR3-1333 Memory
--Asus Radeon R7 260X 2GB Video Card
--Old (but Healthy according to SMART data) Samsung 250 GB Drive
--Corsair CSM 650W 80+ Gold Certified Semi-Modular ATX
--NZXT Sentry Mix 2 Fan Controller
--Gear Head USB 2.0 4-Port Hub with Energy Saving Switch
--Avast! Free Antivirus





Attached Files
File Type: zip dump.zip (98.9 KB, 4 views)
My System SpecsSystem Spec
.
30 Mar 2015   #2
benbrockn

Windows 7 Professional 64-bit
 
 
Update

I had to use my computer last night, no problems for awhile. I start playing some n64 games on it for a few hours hours, seems good, then it randomly restarts again with no blue screen. The checkbox to "automatically restart after errors" was unchecked as I did that earlier, so I'm surprised why there wasn't a blue screen. I have another dump file from it as well.

Can anyone read these dump files for me please??
My System SpecsSystem Spec
30 Mar 2015   #3
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

I'm going to request this thread is moved to the BSOD section, in the meantime please run the DM Log Collector as described in the instructions linked at the top of the BSOD forum and post the resulting .zip in your next reply.
My System SpecsSystem Spec
.

30 Mar 2015   #4
benbrockn

Windows 7 Professional 64-bit
 
 
Update 2

Boozad,

Originally this post was in the BSOD section, someone moved it to General Discussion.

Attached are the results of the DM Log Collector (zip) as well as what I saw in BlueScreenViewer (report.png)

- Ben


Attached Thumbnails
Immediate restart w/ dump files but no BSOD-report.png  
Attached Files
File Type: zip 350D-Mon_03_30_2015_101557_10.zip (456.1 KB, 3 views)
My System SpecsSystem Spec
30 Mar 2015   #5
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Quote   Quote: Originally Posted by benbrockn View Post
Originally this post was in the BSOD section, someone moved it to General Discussion.
OK, no problem. Your dumps are all 0x124s which indicate a hardware error, but as with most 0x124s they're giving away no clues. Do your crashes happen at any particular time or under any particular circumstances? How long from the PC booting to the crash usually?
My System SpecsSystem Spec
30 Mar 2015   #6
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Firstly let's rule out the Gigabyte crapware, uninstall the programs below which are proven to cause BSODs. They may not be the cause but let's rule them out sooner rather than later.
Immediate restart w/ dump files but no BSOD-capture.jpg


My System SpecsSystem Spec
30 Mar 2015   #7
benbrockn

Windows 7 Professional 64-bit
 
 

Boozad,

I'm really sure to be honest. My CPU temp idle is about 45oF and the max I've seen under load is about 76oF (I haven't run stress tests, these are just from me seeing CoreTemp. I've done a lot of Google'ing for the 0124 error, some guy on Tom's Hardware said it might be bad RAM or incorrect memory timing.

I guess I would have to say that maybe under stress it restarts? But it happened twice when my wife played a movie through XBMC, twice when I was playing Descent II through Steam (on the main menu, if you select things too fast it just restarted), once when I was playing Perfect Dark through Steam. The others I can't remember but basically playing games or watching movies it happens - but just sometimes. I've played other games and watched other movies for hours with no restart.

As for the Gigabyte programs, don't I need those? I have a GB motherboard, and that 3+ TB unlock sounds like I need it since I have a 3 TB backup drive (not connected ATM). I looked under control panel, but there were not listed. Also, in the start menu as well as under Program Files, there were no uninstall exe's. The only Uninstall application I could find was the Update manager uninstall app.

The only strange thing I've noticed is that my USB 3.0 slots don't work, and that was just another thing I haven't got to yet.
My System SpecsSystem Spec
30 Mar 2015   #8
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Quote   Quote: Originally Posted by benbrockn View Post
My CPU temp idle is about 45oF and the max I've seen under load is about 76oF
I take it here you mean C not F?
My System SpecsSystem Spec
30 Mar 2015   #9
benbrockn

Windows 7 Professional 64-bit
 
 

Quote   Quote: Originally Posted by Boozad View Post
Quote   Quote: Originally Posted by benbrockn View Post
My CPU temp idle is about 45oF and the max I've seen under load is about 76oF
I take it here you mean C not F?
Not according to Core Temp. It's in Fahrenheit, I know it doesn't make sense to be under room temp, our house is actually 65F right now. I read a different Tom's hardware post that AMD chips don't always display the right temperature. The exhaust fan feels like it's room temperature.

I only air cool btw.
My System SpecsSystem Spec
30 Mar 2015   #10
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

You CPU isn't going to be 45F, that's 7C. We need to get some realistic readings for your CPU temperature before we go any further really. Can you boot into BIOS and check the temperature in there please.
My System SpecsSystem Spec
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