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Windows 7: Windows 7 not shipping...


07 Nov 2009   #1

Windows Vista
 
 
Windows 7 not shipping...

Hello everyone. I have searched far and wide on the internet for a solution to this problem, but have yet to find anything. I know about the problems at Digital River with the downloadable student editions. I am more concerned with the Discs I paid $13 extra to have shipped to me.

I was supposed to receive a confirmation e-mail when they shipped. That was exactly two weeks ago, which to me means they still have not shipped. I have tried contacting Digital River (twice) by their customer support form, but have not had any luck with that.

I'm frustrated beyond belief and have no idea what to do. I guess I could just download the .ISO, but the problem with that is then I still lose $13.

Does anyone have any idea what I should do, other than wait some more and eventually give up?

My System SpecsSystem Spec
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07 Nov 2009   #2

Windows 7 Ultimate x64 SP1
 
 

When you ordered the DVD, you should have received a receipt, and hopefully on that receipt there was a contact email and/or phone number. Anything on your receipt?
My System SpecsSystem Spec
07 Nov 2009   #3

Windows Vista
 
 

Quote   Quote: Originally Posted by kegobeer View Post
When you ordered the DVD, you should have received a receipt, and hopefully on that receipt there was a contact email and/or phone number. Anything on your receipt?
Nothing at all.
My System SpecsSystem Spec
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07 Nov 2009   #4

Windows 7 Ultimate x64 SP1
 
 

Did you already go to this page and fill out your info?

https://www.findmyorder.com/servlet/...r&Locale=en_US
My System SpecsSystem Spec
07 Nov 2009   #5

Windows 7 Ultimate x64 SP1
 
 

Digitalriver certainly makes it difficult to contact them. I found a phone number you can try:

(952) 253-1234

I found it here: Digital River / SWREG.org
My System SpecsSystem Spec
07 Nov 2009   #6

Windows Vista
 
 

Thank-you. The link you gave me to find my order just brings me to the same page as the reciept. I'll have to try the phone number.
My System SpecsSystem Spec
07 Nov 2009   #7
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

I would download the .ISO and make a Win 7 DVD. Your 'back-up' for Win 7 would be the .ISO file and DVD.

Did you pay the $29 for the student up-grade plus another $13?
My System SpecsSystem Spec
07 Nov 2009   #8
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Quote:
Windows 7 Pre-order Information
Quote:


Through the Digital River Windows 7 Offer, Microsoft Windows 7 Home Premium Upgrade and Microsoft Windows 7 Professional Upgrade will be available for students to pre-order starting on September 17th, 2009.
Students who place a pre-order will receive an email on October 22nd, 2009 which will contain a link to access the download of their product. For those who purchased the Backup DVD, the disks will be shipped around this date and a separate shipping confirmation email will be sent confirming the shipment.
Once a pre-order has been placed, students may see a pre-authorization on their credit card records, this is not a charge, it will drop off in time according to their bank’s policy regarding pre-authorizations.




Students who place a pre-order will not be charged until their order is available for download, at that time the charge will appear as DRI*Windows7US on their credit card billing statement.
They may be waiting for you
My System SpecsSystem Spec
07 Nov 2009   #9

Windows Vista
 
 

Quote   Quote: Originally Posted by Jacee View Post
Quote:
Windows 7 Pre-order Information
Quote:


Through the Digital River Windows 7 Offer, Microsoft Windows 7 Home Premium Upgrade and Microsoft Windows 7 Professional Upgrade will be available for students to pre-order starting on September 17th, 2009.
Students who place a pre-order will receive an email on October 22nd, 2009 which will contain a link to access the download of their product. For those who purchased the Backup DVD, the disks will be shipped around this date and a separate shipping confirmation email will be sent confirming the shipment.
Once a pre-order has been placed, students may see a pre-authorization on their credit card records, this is not a charge, it will drop off in time according to their bank’s policy regarding pre-authorizations.




Students who place a pre-order will not be charged until their order is available for download, at that time the charge will appear as DRI*Windows7US on their credit card billing statement.
They may be waiting for you
I do not see how they are waiting for me from that. They have already charged my Visa bill for the $13 extra.

Also, I have to add that I live in Canada, so it was $39 + $13. I got a confirmation for the download, and it said "A confirmation for the discs will be sent shortly".

I'll just wait and see, and call the number next week.
My System SpecsSystem Spec
06 Sep 2010   #10

Windows 7 Ultimate 32 bit
 
 

My System SpecsSystem Spec
Reply

 Windows 7 not shipping...




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