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Windows 7: Laptop freezes or doesn't shutdown half of the time

04 Apr 2015   #1
Computer0304

Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
 
 
Laptop freezes or doesn't shutdown half of the time

For some reason, starting last Tuesday, my computer sometimes freezes or doesn't open any programs. Even if it freezes, the cursor can still be moved and the CAPS LOCK responds. It also sometimes allows me to open the start screen (this is Windows 8.1) and click shutdown but it doesn't shutdown and stays on and all I can do is open and close the start screen. I have to force it off anytime this happens. I have tried the following to fix it (It is in chronological order):
1. Run a scan for the entire drive with both Windows Defender(MSE for Windows 8) and MBAM
2. Uninstall an program that I thought was causing the issue
3. Disabled all startup programs that I don't need
4. Do a system restore to a point without the issue
5. Did 2 and 3 again since it was undone because of the system restore
6. Run sfc /verifyonly multiple times (I used verifyonly instead of scannow in case it finds anything and tries to fix it since I didn't have the time, and it didn't find anything)
7. Update the drivers and preinstalled LG software with the official LG Update Center program (more details about it here:Drivers Install without restart)
I did lightly bump the monitor lid part into the wall on Monday or Tuesday but I'm sure the monitor is fine and SSDs shouldn't take damage from a very slight force and I also checked the health of the SSDs.


My System SpecsSystem Spec
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05 Apr 2015   #2
Computer0304

Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
 
 

Is there anything I can please do to try and fix it? I really want to get it fixed quick. Also, should I not use the computer while this problem is still here because the forced shutdowns can be bad to the hardware?
Maybe it's overheating from me playing Minecraft on the weekends and Friday on this ultrabook with only tiny fans as when playing it, the fans do go fast sometimes? The fan did spin a little faster than usual for one second every startup when the problem started but after doing the steps I have done, it stopped doing that. Thanks for helping.
Update 1: Tried sfc /verifyonly again but it freezed at the message that it didn't find any integrity violations and the little command prompt bar kept blinking and be never showed C:\Windows\System32> again. So I thought it was frozen so I closed it. I tried opening the Start Screen and it wouldn't open so I know it is frozen. The action center flag icon was showing that maintenance is in progress with the clock next to the flag icon. Before I tried to open the Start Screen, for some reason, I was able to hover over the flag and it showed the little message of "maintenance in progress."
Update 2: It unfreeze for some reason after some minutes. And I opened the Start Screen and shutdown worked. The action center flag still had the clock and said it was still doing maintenance but it seemed to be doing nothing so I shutdown.
Update 3: I tried turning it on again and login took a while and the desktop appeared with no icons. Maybe when it freezes, something is just not responding and the system is still working? I tried turning on again and the fan burst speed for a second and went back to normal. It shutdown correctly this time though.

I also tried DISM to check health before and nothing corrupted was found.

Almost 150 views and still no one? Please help. Sorry if I sound like I'm begging, but I am really desperate. Thank you.
My System SpecsSystem Spec
06 Apr 2015   #3
Computer0304

Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
 
 

For some reason though, it seems when I try the steps it froze more than when just using it normally today as a test. So far, no freeze for a few hours.
Update: Shutdown worked right.
My System SpecsSystem Spec
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06 Apr 2015   #4
D3LL

 
 

Quote:
freeze more when I use but it doesn't when another family member uses it
I noticed you said this in another topic. Do you have a lot of things open compared to the other family member that use more resources etc...
My System SpecsSystem Spec
06 Apr 2015   #5
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Quote   Quote: Originally Posted by Computer0304 View Post
(this is Windows 8.1)
.
Unfortunately this is SevenForums not EightForums
My System SpecsSystem Spec
06 Apr 2015   #6
gregrocker

 

If the problem persists compare it to running only with a boot disk like Peppermint3 - Create Live CD/DVD/USB To Use For Emergency Backup - Windows 7 Forums. Disable the hard drive if possible during these tests.

This will tell you if the problem is in the OS or hard drive, or in anything that is running with a boot disk e.g. OD, mobo, CPU, etc.

You said you disabled most startups but what did you keep? Disable those as well. Uninstall your AV to test without it.

However having this begin directly after hitting the laptop against something is pretty damning. I would try reseating the hard drive, or an SSD if you have access to one.
My System SpecsSystem Spec
06 Apr 2015   #7
Computer0304

Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
 
 

Quote   Quote: Originally Posted by D3LL View Post
Quote:
freeze more when I use but it doesn't when another family member uses it
I noticed you said this in another topic. Do you have a lot of things open compared to the other family member that use more resources etc...
Not really, I only use it for browsing too and playing Minecraft on the weekends.
Quote   Quote: Originally Posted by ThrashZone View Post
Quote   Quote: Originally Posted by Computer0304 View Post
(this is Windows 8.1)
.
Unfortunately this is SevenForums not EightForums
Well, does it matter? (Sorry if I sound mad though...)
Quote   Quote: Originally Posted by gregrocker View Post
If the problem persists compare it to running only with a boot disk like Peppermint3 - Create Live CD/DVD/USB To Use For Emergency Backup - Windows 7 Forums. Disable the hard drive if possible during these tests.

This will tell you if the problem is in the OS or hard drive, or in anything that is running with a boot disk e.g. OD, mobo, CPU, etc.

You said you disabled most startups but what did you keep. Disable those as well. Uninstall your AV to test without it.

However having this begin directly after hitting the laptop against something is pretty damning. I would try reseating the hard drive, or an SSD if you have access to one.
Well actually now that I think of it, the problem started right before I bumped it. It was only a slight bump. It barely even made a sound and it was on the monitor lid part, not the bottom part. It must just be a coincidence. Also, my laptop seems to only have USB 3.0. Will it still work? Also, does it work the same for Windows 8? My computer skips the BIOS splash screen and goes straight to Windows splash. My AV is just Windows Defender (it's similar to MSE if you don't know but is included with Windows) I have kept Intel Dynamic Platform and Thermal Framwork, Btmshellex, fsquirt, rundll32 (which goes in the same group in the startup bar of the task manager for Win 8 as fsquirt and both are for btmshellex), and Realtek HD Audio Manager. I have not disabled any services. Also, it is impossible to open it as it is one of those tightly fit ultrabook like laptops.

To everyone: Should I post this in EightForums instead because of the difference between Win7 and Win8? Also, I have not updated Intel RST even though it lists as an update as the laptop doesn't seem to even use it and it is just there installed. It only is listed in the control panel as an installed program, it doesn't even run at startup or shows in the Start Screen.

Edit: It's really weird, today when I turned it on to check the startup items, it froze again this time on the Start Screen even though it worked perfectly for my other family member yesterday.
Edit 2: Actually, it worked when I clicked the Windows button on keyboard and it exited the Start Screen. And shutdown worked too. I'm going to go out for the day, I'll reply to any new posts later.
My System SpecsSystem Spec
06 Apr 2015   #8
gregrocker

 

Disable all Startup items and only reenable if you're missing a function like Bluetooth. You can google each one to find what it does.

Otherwise if nothing else suggested helps work through the hardware and other Troubleshooting tutorial linked below.
My System SpecsSystem Spec
07 Apr 2015   #9
Computer0304

Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
 
 

There is a Bluetooth, touch pad multi touch gesture related, hotkey related, temperature and CPU voltage related, and Realtek HD Audio related. Is it safe to disable any of these or would they cause more problems? Should I do a system restore before trying? Also, when I was gone, someone in my family was using it and it froze and then unfroze after a while... maybe this will be useful info? The mouse can be moved when it is frozen but nothing can be clicked. She was viewing a video and the video stopped too. She may have been able to click other things, she doesn't remember.
Edit: It froze again but only IE froze and the Start Screen can open.
Edit 2: I tried to close IE and got the not responding dialog so I closed the program and tried to open it again but it won't open. Then I opened Start Screen and tried shutting down but it froze when I clicked the power icon on Start Screen. And then it responded and randomly opened the Mail app so I closed it and IE was on the desktop so I tried to close that but it froze again...
My System SpecsSystem Spec
07 Apr 2015   #10
Computer0304

Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
 
 

Ok, I have disabled everything but Intel Dynamic Platform and Thermal Framework and Bluetooth startup. The Realtek HD Audio Manager is gone from the tray, pressing caps lock doesn't say caps lock on/off on the screen anymore and that's it. Will have to wait to see if it is fixed. If it doesn't freeze for the whole week, will assume it's fixed. If not, I'll update. Thanks for helping up till now.
My System SpecsSystem Spec
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 Laptop freezes or doesn't shutdown half of the time




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