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#1
Have internet but browsers don't work. Windows Explorer not working
I have windows 7 on a laptop that I am currently experiencing a lot of problems with. I was away for about 10 months and when I get home and use laptop to go online the browsers (chrome, ie, opera) all say that I'm not connected to internet. I pulled up a DOS prompt and am able to ping by both IP address and domain name. I try to open windows explorer and see it's icon pop up on the task bar but the application never appears/becomes accessible. I don't seem to be able to use dvd drive or flash drives either. I would like to format my HD and reinstall windows but
1. there are some files I need to back up
2. the OS was pre-installed so i don't have a win 7 disk
Any and all help is greatly appreciated.
Thanks,
Bryant