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Windows 7: Win 7 OS corrupted

10 Apr 2015   #1
redrooster01

Win 7 64 bit home premium
 
 
Win 7 OS corrupted

Hi all,this is my first post here. I didn't really know where to post this so I tried here? My O.S is messed up from a virus or Trojan or whatever it was? Ive run Malwarebytes,Spybot search and destroy,etc...etc...but its left me with altered settings so that my computer wont let me fix it?About an hour ago I was watching a video on Vimeo when I got a blue screen? That was the last straw,so I tried to set the O.S. back to factory default in Recovery but it just logged back onto windows again? Any ideas I could try to get out of this mess? I had better mention that Im 60+ y/o to give you an idea of my level of expertise on computers.


My System SpecsSystem Spec
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10 Apr 2015   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

1. Click Start
2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow and hit enter.

Report the output from the command window once it finishes.

More detail: SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
10 Apr 2015   #3
redrooster01

Win 7 64 bit home premium
 
 

Quote   Quote: Originally Posted by Golden View Post
1. Click Start
2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow and hit enter.

Report the output from the command window once it finishes.

More detail: SFC /SCANNOW Command - System File Checker
sfc /scannow said it didn't find any integrity violations? Ive turned on services that have been stopped but they get turned off again and I cant get error reports sent either?
My System SpecsSystem Spec
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10 Apr 2015   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
11 Apr 2015   #5
redrooster01

Win 7 64 bit home premium
 
 

A message said that it would send the log file to my desktop but it didn't? Ive run it twice and looked in downloads and documents as well? This is the sort of thing that's been happening to stop me fixing it?
My System SpecsSystem Spec
11 Apr 2015   #6
redrooster01

Win 7 64 bit home premium
 
 

What about this one? I did it yesterday or the day before.I think it was called Farbar.


Attached Files
File Type: txt FRST.txt (60.7 KB, 1 views)
My System SpecsSystem Spec
11 Apr 2015   #7
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Thats for a different purpose, and isn't of any use for the blue screen. Try run DM Log Collector a administrator.
My System SpecsSystem Spec
11 Apr 2015   #8
redrooster01

Win 7 64 bit home premium
 
 

That didn't work either? (administrator)I have no idea how to download this file directly to the desktop? My downloads go to downloads and I cant find any way to change it to desktop? Ive sent the files from downloads to desktop, maybe it wont work with the DM shortcut or its the virus stopping it? Ive just had another look at it and the file says that it takes a few minutes to run but it doesn't run at all?
My System SpecsSystem Spec
11 Apr 2015   #9
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

To me it sounds like you have multiple issues ...
In post #1 you stated
"so I tried to set the O.S. back to factory default in Recovery but it just logged back onto windows again"

What did you do to try and recover and set back to the factory default ?

Below is a screen print of the HP help for this
Get the Troubleshooting & Maintenance Guide from here:
HP Pavilion p6-2203a Desktop PC Manuals | HP® Support

Win 7 OS corrupted-hprecovery_01.png


My System SpecsSystem Spec
11 Apr 2015   #10
redrooster01

Win 7 64 bit home premium
 
 

I went to start/ Recovery,clicked on replace operating system and it logged off and restarted without doing anything? Ive read the instructions but its that confusing I don't know what to do? I have burnt a repair disk and Ive done a system image but its 172GB so Im a bit wary of it plus Ive got no idea? After having this virus and the problems its caused me Im more confused than ever!
My System SpecsSystem Spec
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