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Windows 7: Laptop hard freezing

13 Apr 2015   #1
Bellzemos

Windows 7 Ultimate x64 SP1
 
 
Laptop hard freezing

Hi, I have just reinstalled Windows 7 on a HP laptop and I'm getting random hard freezes (can't do anything, mouse won't move, keyboard doesn't work, no BSOD, just frozen screen) and have to reboot to make it work again.

Does the OS save any data on errors/freezes like this even that there are no BSODs? Where should I look? Do you know what could be the reason or what usually is the reason for the hard freezing?

Thank you!


My System SpecsSystem Spec
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13 Apr 2015   #2
Ztruker

Windows 10 Pro X64
 
 

Did you install SP1 and all Updates yet? If not, do that and it may solve your problem.

Otherwise, post here: http://www.sevenforums.com/bsod-help-support/
My System SpecsSystem Spec
13 Apr 2015   #3
Sir George

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by Bellzemos View Post
Hi, I have just reinstalled Windows 7 on a HP laptop and I'm getting random hard freezes (can't do anything, mouse won't move, keyboard doesn't work, no BSOD, just frozen screen) and have to reboot to make it work again.

Does the OS save any data on errors/freezes like this even that there are no BSODs? Where should I look? Do you know what could be the reason or what usually is the reason for the hard freezing?

Thank you!
The OS does have "Event Viewer" which may or may not provide useful information. Visit the following link;

Event Viewer - Open and Use in Windows 7

HTH
My System SpecsSystem Spec
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13 Apr 2015   #4
remm

Win 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by Bellzemos View Post
Hi, I have just reinstalled Windows 7 on a HP laptop and I'm getting random hard freezes [...] no BSODs [...]

Thank you!
That sounds like a bad (i.e. incorrect/corrupted/conflicting) driver problem. I'd try booting into safe mode to see if it still happens.... narrowing down the driver might be tough if it freezes as soon as it boots, but I'd suspect the video driver as a place to start. Might just need reinstalling. If it is the vid driver you should be able to reinstall from safe mode if you have the driver present on the HD, as safe mode uses a lesser res built-in video driver.
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 Laptop hard freezing




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