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Windows 7: laptop freezes up

15 Apr 2015   #11
Richard58

Windows 7 Home 64 Bit
 
 

At both the circled items there were two downloads -- I have downloaded them all, everything seem to go well. So now I'll try the laptop on regular startup, and work it and we'll see what happens. Thanks, if everything is going well, it might be a couple of days before I get back -- if I still have problems, then like Arnold "I'll be back".


My System SpecsSystem Spec
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16 Apr 2015   #12
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok mate good luck it just might be the answer if not then there are other things we can do.
My System SpecsSystem Spec
16 Apr 2015   #13
gregrocker

 

Does the PC have the factory install? If so that is the worst possible install of Win7 one can have, larded with bloatware and duplicate utilities which interfere with better versions built into Win7. That's why most tech enthusiasts won't even run such an install but instead Clean Reinstall Windows 7.

Everything needed is in the blue link to get and keep a perfect install just like a million others have done without a single complaint.

Until then you can Clean Up Factory Bloatware.

Otherwise I'd test the hardware and then continue with the other Troubleshooting Steps for Windows 7. You may still have the built-in hardware diagnostics triggered by the ESC key at boot.
My System SpecsSystem Spec
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17 Apr 2015   #14
Richard58

Windows 7 Home 64 Bit
 
 

I had to buy a new hard drive when I got the laptop, and then called HP and got their reload discs from them. I still have those discs .

It has been starting fine and not freezing up -- but just now I came across another problem that has happened just a few times. I'll get a popup and it says "Internet Explorer has stopped working. A problem caused the program to stop working correctly. windows will close the program and notify you if a solution is available". No one has contacted me. Is it related, I don't know?
My System SpecsSystem Spec
17 Apr 2015   #15
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hmm how long can you hold your breath mate?
I would just run these for starters
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
http://www.sevenforums.com/tutorials/433-disk-check.html < if necessary include the /f and /r in the command line as per Option2
My System SpecsSystem Spec
18 Apr 2015   #16
Richard58

Windows 7 Home 64 Bit
 
 

This morning when starting the laptop, it froze up on the black 'starting windows' screen. I had to turn it off, and back on.

ICIT2LOL -- I ran those previously and it showed no problems -- do you want me to run them again?
EDIT - I ran them again -- no problems
My System SpecsSystem Spec
18 Apr 2015   #17
gregrocker

 

Waiting for results of over a dozen steps I gave you to perform.
My System SpecsSystem Spec
18 Apr 2015   #18
Richard58

Windows 7 Home 64 Bit
 
 

Yes, you buried me -- but actually I was trying other things first. Any idea why "windows explorer has stopped working". ?

Edit -- added about 50 minutes after this posted originally -- stepped out to work on vehicle, left the laptop on, came back to find it was frozen up. Had to turn it off, then on.
My System SpecsSystem Spec
18 Apr 2015   #19
gregrocker

 

That's the kind of generalized corruption that needs a thorough going over, in particular the steps in Troubleshooting Windows 7

for establishing a Clean Boot, running all infection scans including that of a newer lighter weight AV suggested if you have a bloatware AV, SFC again, resolving repeat errors, utilizing System Resources to find Solutions to Problems (which may already have queued the one you referred to earlier), and the other steps which almost always find the problem.
My System SpecsSystem Spec
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