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Windows 7: Computer suddenly restarts when playing video-games. No bluescreens.

23 Apr 2015   #1
Artymon

Windows 7 - 64 bit
 
 
Computer suddenly restarts when playing video-games. No bluescreens.

Hello!

For the past 4 months i have had an issue with my computer suddenly restarting during certain video games, without any bluescreen or anything, so no dump logs either. The past year i have gradually replaced my MB, CPU, GPU, ram and HDD, so the only thing that is older than 6 months is my PSU, a Chieftec Smart Series 550W(which ive had since november 2010). I first only replaced my GPU, without this issue occuring once. I then upgraded my CPU, RAM and MB at the same time, and this is when the problem started. Whenever i tried to play CS-go on max settings the comp would just restart after 5-15 mins of playing. The ram that i had got was faulty, and i got it replaced, but the problem was not gone after that. This issue also occurs ocasionally when i play world of warcraft, it might happend once during 2 weeks. Now i recently also installed GTA5 and the issue also appears to occur here, after 25-45 minutes of playing. With cs-go i managed to get rid of the issue by simply tuning down the graphic settings a little bit. I havent tried this with GTA5, as i dont want to play it with any lower settings. It might be worth mentioning that i can run CS-GO and world of warcraft simontaniously without the issue occuring, i have at least done it for hours and its never happend yet.

I have turned off automatic shutdown on failure in advanced windows settings.

After every the issue occurs and the computer restarts, i find 3 errors in the event log(sorted so that the first error has the earliest timestamp compared to the others).

1. Error about sudden shutdown of the computer

2. "The driver \Driver\WUDFRd failed to load for the device ACPI\PNP0A0A\2&daba3ff&1."

3.(i dunno how to translate this error into english, cause my computer language is norwegian) Innstillingene for maskinstandard-tillatelse gir ikke Lokal Aktivering-tillatelse for COM Server-programmer med CLSID
{BC50CF2A-E12C-4F18-90CE-714CC8600CEE}
og APPID
{BC50CF2A-E12C-4F18-90CE-714CC8600CEE}
til brukeren NT-MYNDIGHET\LOKAL TJENESTE SID (S-1-5-19) fra adresse LocalHost (bruker LRPC). Denne sikkerhetstillatelsen kan korrigeres med det administrative verktøyet Komponenttjenester.

The second error that i have listed is found every time i boot my computer, regardless of whether it is the boot that comes with the sudden rerstart.

As a last note i want to add that im not very good with computers, so go easy on me I think ive provided most of what i know until now, but if theres anything you need in addition, just ask of course!

Thanks in advance!


My System SpecsSystem Spec
.
23 Apr 2015   #2
Supportacus

Microsoft Windows 7 Ultimate x64
 
 

I think it is the second error that matters...
Please, visit This thread.
Go to start menu>type services.msc> enter > scroll to find Windows Driver Foundation> double click> change start up type to automatic.
That should do it for the second error that might have caused the first error.
Can you try translating the last one. please?
Laughing out loud...Google translate is getting so much better!
Quote:
ERROR #3
The settings for the machine default permission does not provide Local Activation permission for the COM Server applications with CLSID
{BC50CF2A-E12C-4F18-90CE-714CC8600CEE}
and APPID
{BC50CF2A-E12C-4F18-90CE-714CC8600CEE}
the user NT AUTHORITY \ LOCAL SERVICE SID (S-5.1.19) from address LocalHost (uses LRPC). This security permission can be corrected with the administrative tool Component Services.
I translated it for others to understand for I am not familiar with this error.
If fixing Error 2 doesn't solve Error 3...Go to THIS page
Regards,
My System SpecsSystem Spec
24 Apr 2015   #3
Artymon

Windows 7 - 64 bit
 
 

Quote   Quote: Originally Posted by Supportacus View Post
I think it is the second error that matters...

- Bear in mind this error occurs on any boot, whether its after the sudden restart or when i reboot the comp myself.

Please, visit This thread.

-I have read through this one before, it didnt provide any help for me. The sudden restart error started when i installed my CPU, MB and ram, all at the same time, so i doubt its a driver issue related to a usb device. But then again i dont have much say on computers.

Go to start menu>type services.msc> enter > scroll to find Windows Driver Foundation> double click> change start up type to automatic.
That should do it for the second error that might have caused the first error.

- I have tried this-no luck.

Can you try translating the last one. please?
Laughing out loud...Google translate is getting so much better!
Quote:
ERROR #3
The settings for the machine default permission does not provide Local Activation permission for the COM Server applications with CLSID
{BC50CF2A-E12C-4F18-90CE-714CC8600CEE}
and APPID
{BC50CF2A-E12C-4F18-90CE-714CC8600CEE}
the user NT AUTHORITY \ LOCAL SERVICE SID (S-5.1.19) from address LocalHost (uses LRPC). This security permission can be corrected with the administrative tool Component Services.
I translated it for others to understand for I am not familiar with this error.
If fixing Error 2 doesn't solve Error 3...Go to THIS page
Regards,

- That seems to be quite accurate indeed
...
My System SpecsSystem Spec
.

24 Apr 2015   #4
Supportacus

Microsoft Windows 7 Ultimate x64
 
 

So, I heave searched and searched....About this ACPI and restarting issue...
Quote:
ACPI issues can also result from a change in OS or change of Boot device, and sometimes a corrupted boot record.
Quote:
Naturally, if you’ve recently installed new hardware, that’s a possible clue. You might consider removing it temporarily to see if the problem abates. If it does, it points to either the device itself being the cause, or perhaps the system power supply.
Quote:
start suspecting various hardware components.
Perhaps the most common are failing fans
Q\ Are you using any thingy from Asus?
I might recommend using a third party software to get your drivers up-to-date.
Did you TRY doing what I said?
Where do you THINK the problem lies?
I think it is a hardware problem...Consider going to some computer shop to get your BIOS and boot settings checked out.
EDIT:
Quote:
The Device

The device is a BIOS component found on Asus motherboards to allow Asus utilities and software to communicate with BIOS components. For example, Asus USB 3.0 UASP booting software may need this device to be working.

Drivers and Software

This device is not installed by using the Intel Chipset Driver software or Intel Management Interface (MEI). To find the drivers for this device, visit the Asus product support page for your product and look for an ACPI Driver under "Utilities".

Alternative Download Location

Please use these alternative download links if required:

Asus B85M-E for Windows 7 and 8 is here (last updated 19/11/13).
Asus Q87-T / Asus CS-B for Windows 7, Windows 8 and Windows 8.1 here (last updated 11/4/14)
Note: If you have downloaded the Stone CC4 driver package for the B85M-E and this device is missing after completing the deployment process, please re-download the package and add the ASMBSW.inf driver from the ACPI folder into your deployment console. The packages were updated on 11/4/14.
Applies to:

Stone systems based on Asus motherboards including the B85M-E (BOAMOT-463), CS-B (BOAMOT-467), Q87-T (BOAMOT-470) and H81M-P-SI (BOAMOT-476).
My System SpecsSystem Spec
24 Apr 2015   #5
Artymon

Windows 7 - 64 bit
 
 

Quote   Quote: Originally Posted by Supportacus View Post
So, I heave searched and searched....About this ACPI and restarting issue...
Quote:
ACPI issues can also result from a change in OS or change of Boot device, and sometimes a corrupted boot record.
Quote:
Naturally, if you’ve recently installed new hardware, that’s a possible clue. You might consider removing it temporarily to see if the problem abates. If it does, it points to either the device itself being the cause, or perhaps the system power supply.
Quote:
start suspecting various hardware components.
Perhaps the most common are failing fans
Q\ Are you using any thingy from Asus?
I might recommend using a third party software to get your drivers up-to-date.
Did you TRY doing what I said?
Where do you THINK the problem lies?
I think it is a hardware problem...Consider going to some computer shop to get your BIOS and boot settings checked out.
EDIT:
Quote:
The Device

The device is a BIOS component found on Asus motherboards to allow Asus utilities and software to communicate with BIOS components. For example, Asus USB 3.0 UASP booting software may need this device to be working.

Drivers and Software

This device is not installed by using the Intel Chipset Driver software or Intel Management Interface (MEI). To find the drivers for this device, visit the Asus product support page for your product and look for an ACPI Driver under "Utilities".

Alternative Download Location

Please use these alternative download links if required:

Asus B85M-E for Windows 7 and 8 is here (last updated 19/11/13).
Asus Q87-T / Asus CS-B for Windows 7, Windows 8 and Windows 8.1 here (last updated 11/4/14)
Note: If you have downloaded the Stone CC4 driver package for the B85M-E and this device is missing after completing the deployment process, please re-download the package and add the ASMBSW.inf driver from the ACPI folder into your deployment console. The packages were updated on 11/4/14.
Applies to:

Stone systems based on Asus motherboards including the B85M-E (BOAMOT-463), CS-B (BOAMOT-467), Q87-T (BOAMOT-470) and H81M-P-SI (BOAMOT-476).

Yes, i have tried everything you suggested. I've been researching this for quite som time, so ive come over your suggestions quite a few times already.

Yes i have an ASUS moherboard. And the ACPI error is related to my MB, at least i think i figured that out at some point while digging around on some forums in february. There was a bunch of people getting this error in their event log when booting their computers, but none of them said they had the issue with the sudden restarts, they just said they got the error in the event log on every boot. There seems to be no solution for this error, from what i have found. But i dont think this error is what causes my comp to crash, because other people having it are saying it dosent cause them any trouble, apart from the error messages in the eventlog.

I personally think its the PSU or the MB. I know almost for a fact its not the RAM and the GPU or the HDD. I dont have any spare PSU's or MB's to test So ill have to buy them in this case, but i need to make sure its not going to be a waste of money first. I dont think its overheating, overheating is supposed to cause a BSOD right? And even so, it dosent make sense why an overheating issue would cause the computer to RESTART, and not just shut down. Think its important to note here that the comp RESTARTS all of a sudden, it dosent just shut down where i then have to push the power button to make it boot up again. So yea, i actually reboots all by itself, with no BSOD's or any errors other than what i can find in the eventlog.

Its getting really frustrating Ive had this issue for ages, and done quite a lot of research, even had help from a pretty compentent friend, and still i havent come ONE single step closer to solving it.. I cant send it in for repair, its going to take ages because of where i live, and i use my comp for studies.
My System SpecsSystem Spec
24 Apr 2015   #6
Supportacus

Microsoft Windows 7 Ultimate x64
 
 

Probably PSU not handling the load? changing the graphics card can push the PSU to the top...You need a better one.
That could cause the system to re-boot without any BSOD.
Might help
My System SpecsSystem Spec
01 May 2015   #7
Artymon

Windows 7 - 64 bit
 
 

Quote   Quote: Originally Posted by Supportacus View Post
Probably PSU not handling the load? changing the graphics card can push the PSU to the top...You need a better one.
That could cause the system to re-boot without any BSOD.
Might help
I bought a new PSU. It worked! Problem is solved! Thank you!!
My System SpecsSystem Spec
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 Computer suddenly restarts when playing video-games. No bluescreens.




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