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Windows 7: Strange behavior with mom's computer

30 Apr 2015   #31
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Good to see you Sir Noel. Thanks for coming to help.


My System SpecsSystem Spec
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30 Apr 2015   #32
RichO

Windows 7 home premium 64 bit
 
 

OK, file attached. Thanks.

The computer does seem to be working fine right now...


Attached Files
File Type: zip WindowsUpdate.zip (164.4 KB, 2 views)
My System SpecsSystem Spec
01 May 2015   #33
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

As far as I can see (not far!) things seem to be going OK - I notice you ran the CheckSUR tool twice at the end of the log - please post the C:\Windows\Logs\CBS\CheckSUR.Persist.log file.
My System SpecsSystem Spec
.

01 May 2015   #34
RichO

Windows 7 home premium 64 bit
 
 

Not sure what the CheckSur tool is though...

Here is the log:

Code:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-04-30 09:23

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 1910
 No errors detected


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-04-30 10:08

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-04-30 13:05

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 1272
 No errors detected


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-04-30 13:35

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 1261
 No errors detected
My System SpecsSystem Spec
01 May 2015   #35
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR is KB947821 - either downloaded as a standalone, or through Windows Update.
It found nothing wrong, which is good (but unhelpful! )

I'll review later when I have time.
My System SpecsSystem Spec
02 May 2015   #36
gregrocker

 

Meanwhile work through the Troubleshooting Steps for Windows 7 starting with Malwarebytes and SuperAntiSpyware full scans, a Clean Boot, replacing the problematic Avast bloatware with recommended lightweight AV to compare, resolving repeat errors in logs, utilizing system resources to check for solutions to problems.

Then if these don't provide with the standard for Win7 of instantaneous with no-hangs, compare the install you have with the perfect install compiled in Clean Reinstall Windows 7 which has been used by over 1.4 million consumers without a single complaint or return here with problem if they stick with only the tools and methods given.
My System SpecsSystem Spec
02 May 2015   #37
RichO

Windows 7 home premium 64 bit
 
 

What would be a less bloated free AV that you would recommend? Avast used to be that way.

I don't believe the problem is any malware or spyware because this is a fresh install I am working with and the reason I started over is because it was dragging despite all scans (virus/malware/adware/disk errors) coming up clean.

It seems to be working fine here at my house, although after start up the first attempt to open Firefox is slow but it's probably because Avast always downloads the database update upon start up.

Tomorrow will be the test when I bring it back to her house.

Thanks for all of the help!
My System SpecsSystem Spec
02 May 2015   #38
paul1149

Linux Lite 2.8 x64 (full-featured, fast, rock-solid)
 
 

Panda.
My System SpecsSystem Spec
02 May 2015   #39
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

My System SpecsSystem Spec
02 May 2015   #40
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Jack, did you MSE ever find anything. Mine did not. Even when I scanned the system, I got a clean bill of health although SAS and Mbam found malware.
My System SpecsSystem Spec
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 Strange behavior with mom's computer




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