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Windows 7: Stuck on black screen of death, after blue screen of death

02 May 2015   #1
flicka11

Windows 7 Home Premium 64bit
 
 
Stuck on black screen of death, after blue screen of death

In need of serious help.*
To begin, I am stupid and haven't backed up any of my files so for now a windows reinstall is out of the question. (unless it's completely necessary) okay, so the problem: I was using my computer as normal. Then while on Google Chrome, it started getting slow and said "not responding" this happens all the time, to everyone so I waited and then the dreaded Blue screen of death appeared. Didn't get a look at what it said because it shut down almost immediately. After that it loaded as normal? Which is weird, I think. But got stuck after startup on the black screen of death. All I have is a cursor. Can't do ctrl+alt+del, can't load any of the safe modes. When I go on startup repair, it says "no restore points" on system restore and "could not detect a problem" on system repair or whatever it's called. There must be something to fix this?! :/ I live in hope that the whole system doesn't need to be wiped clean because as I said, I stupidly haven"t backed up my files.*

Can anyone help?? Please?


My System SpecsSystem Spec
.
02 May 2015   #2
Hacb

Windows 7 Enterprise x64
 
 

this sounds like it should be a BSOD thread, post a seperate thread in the BSOD section following the posting instructions for BSODs, make sure you include the dump files, if you don't know how to do that, it should tell you in the BSOD posting instructions.
My System SpecsSystem Spec
03 May 2015   #3
flicka11

Windows 7 Home Premium 64bit
 
 

Thanks for taking the time to reply.

I'm not sure where to go from here now because my current situation is that I can't log on. It won't gwt past the Black screen. So i don't have access to the dump files and the blue screen only flashed once, I didn't see what it said. My issue now is how to get past the black screen and be able to log on. I've tried everything. Even the sticky keys method, but nothing seems to be working :/
My System SpecsSystem Spec
.

03 May 2015   #4
MoxieMomma

OEM Windows 7 Ult (x64) SP1
 
 

Hi:

Until one of the BSOD experts arrives....
Perhaps start here and do what you can:

Troubleshooting Windows 7 Failure to Boot

As suggested by @Hacb, the forum mod team may move this post to the BSOD sub-forum.

Thanks,
My System SpecsSystem Spec
03 May 2015   #5
Hacb

Windows 7 Enterprise x64
 
 

have you tried going to startup repair, running CMD and using SFC /scannnow, defragmenting the HD or running chkdsk? also, have you tried to access the BIOS by pressing F2 when your manufacturer logo appears after you press the power button?
My System SpecsSystem Spec
05 May 2015   #6
flicka11

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by MoxieMomma View Post
Hi:

Until one of the BSOD experts arrives....
Perhaps start here and do what you can:

Troubleshooting Windows 7 Failure to Boot

As suggested by @Hacb, the forum mod team may move this post to the BSOD sub-forum.

Thanks,
Thank you. I will go through and try this. Hopefully it'll work.
My System SpecsSystem Spec
05 May 2015   #7
flicka11

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Hacb View Post
have you tried going to startup repair, running CMD and using SFC /scannnow, defragmenting the HD or running chkdsk? also, have you tried to access the BIOS by pressing F2 when your manufacturer logo appears after you press the power button?
Okay. I'm kinda lost here :/ SFC/ scannow? No idea what that is. Also, how do I defragment the HD? Probably a stupid question. What do I do after getting to bios? I can get there just don't know what to do once there.

Thanks for your reply.
My System SpecsSystem Spec
05 May 2015   #8
MoxieMomma

OEM Windows 7 Ult (x64) SP1
 
 

Quote   Quote: Originally Posted by flicka11 View Post
Okay. I'm kinda lost here :/ SFC/ scannow? No idea what that is. Also, how do I defragment the HD? Probably a stupid question. What do I do after getting to bios? I can get there just don't know what to do once there.

Thanks for your reply.
Hi:

This tutorial explains everything there is to do for a failure to boot.
It is far better than our trying to paraphrase or explain its contents.
The tutorial contains detailed instructions for each step, including hyperlinks to additional tutorials, for the various procedures.

I suggest that you might want to please click on the link below and, if needed, print out the instructions or save them in a txt file, for reference:

Troubleshooting Windows 7 Failure to Boot

Thank you,
My System SpecsSystem Spec
06 May 2015   #9
flicka11

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by MoxieMomma View Post
Quote   Quote: Originally Posted by flicka11 View Post
Okay. I'm kinda lost here :/ SFC/ scannow? No idea what that is. Also, how do I defragment the HD? Probably a stupid question. What do I do after getting to bios? I can get there just don't know what to do once there.

Thanks for your reply.
Hi:

This tutorial explains everything there is to do for a failure to boot.
It is far better than our trying to paraphrase or explain its contents.
The tutorial contains detailed instructions for each step, including hyperlinks to additional tutorials, for the various procedures.

I suggest that you might want to please click on the link below and, if needed, print out the instructions or save them in a txt file, for reference:

Troubleshooting Windows 7 Failure to Boot

Thank you,

Thank you, I'll go through it and hopefully it'll help.
My System SpecsSystem Spec
11 May 2015   #10
Hacb

Windows 7 Enterprise x64
 
 

did it work for you??
My System SpecsSystem Spec
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