Help with error message on boot-up

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  1. Posts : 190
    Windows 7 Professional x64
       #1

    Help with error message on boot-up


    Can anyone tell me how to alleviate this, it happens on boot-up and repeats twice?

    Many thanks

    Please see attachment
    Attached Thumbnails Attached Thumbnails Help with error message on boot-up-snap-2015-05-03-17.04.13.png  
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  2. Posts : 6,330
    Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM
       #2

    Try a clean boot and see if you can find the culprit.

    Troubleshoot Application Conflicts by Performing a Clean Startup
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  3. Posts : 6,285
    Windows 10 Pro X64
       #3

    Download and run ProcessExplorer. It does not need to be installed.
    Drag-and-drop target to find an image. If you're not sure which application corresponds to which image in Process Explorer, click and drag the little gun sight icon on the Process Explorer toolbar, and drop it on any visible window to find out what process/image it is.
    Once the error message is on the screen, start ProcessExplorer and drag the target icon and drop it on the error message window. It will show the process that generated that window highlighted in blue in the PE window.
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  4. Posts : 190
    Windows 7 Professional x64
    Thread Starter
       #4

    Many thanks foryour replies chaps, I will give them a go.
    Graham
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  5. Posts : 190
    Windows 7 Professional x64
    Thread Starter
       #5

    I have now found the process that causes the error, how to I stop that process starting at boot-up please?

    Many thanks
      My Computer


  6. Posts : 6,330
    Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM
       #6

    Brink has these instructions in the Clean Startup tutorial link in post #2 that should help.

    9. After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration Utility (msconfig), and then uncheck the check box for the problem item until it can be.
    If you need more help with a specific program, what program is it, and how did you find it ?
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  7. Posts : 190
    Windows 7 Professional x64
    Thread Starter
       #7

    Tried that via MsConfig but it still appears on boot-up.

    I found the culprit through Process Manager but cannot stop it appearing?

    Many thanks
      My Computer


  8. Posts : 6,285
    Windows 10 Pro X64
       #8

    What is the process. Maybe it's a service? If so look at the Services tab in msconfig. Stop and disable it there.
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  9. Posts : 190
    Windows 7 Professional x64
    Thread Starter
       #9

    Hi, I have checked Services and the only non-MS one I have running is my anti-virus?

    Many thanks
      My Computer


  10. Posts : 6,330
    Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM
       #10

    You still haven't told us what the culprit process is, why ?

    If you want to troubleshoot on your own, try MS Sysinternals Autoruns:
    https://technet.microsoft.com/en-us/.../bb963902.aspx

    best of luck, de
      My Computer


 
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