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Windows 7: Cant log in - user profile service failed the logon

09 May 2015   #1
Lyt

Windows 7 Home Premium
 
 
Cant log in - user profile service failed the logon

Hi there, firstly apologies for my lack of tech knowledge, I will try and give as much information as possible.

Issue is with a Samsung Notebook (from base of laptop, I think the model is: NP350V5C). Running on Windows 7 Home Premium OA. Intel core i5.

Laptop has always been set up to automatically log in, without having to type password. Now:

  • Takes between 1-5mins loading up the loggin page saying 'logging in'.
  • Says password is incorrect
  • Cliches and fills the password bar with I assume characters, these are longer than the password and I haven't typed anything in.
  • If I can manage to type in the password and click enter it says the error message: 'user profile failed to logon'.
I have googled the error message issue and followed a youtube tutorial to fix:
  • Restarted holding F8, page went a bit crazy and as if possessed scrolled through all options. Again I wasn't pressing anything. I eventually managed to select 'safe mode'.
  • This didn't start in safe mode as tutorials suggest, but took me back to login steps (as above).
I have read suggestions about reinstalling the windows 7. However, I didn't get the disc when I bought the laptop from Comet.

I have thought it might have a virus. It has the anti virus packages on it and when turned on I always run the checks. It is a old laptop (2008/9 I think). My partner owns a Mac and the laptop very rarely gets used.

Any suggestions would be hugely appreciated even if its to throw it.


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09 May 2015   #2
andrew129260

Windows 10 Pro
 
 

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 Cant log in - user profile service failed the logon




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