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Windows 7: Strange autoshutdown!

22 May 2015   #11
gabe22

Windows 7 Home Premium, Version 6.1 (Build 7601: Service Pack 1)
 
 

Maybe you can check the hardware by booting into a live Linux distribution. I guess they have benchmarks too, try running some. If you can find a temperature reader, keep an eye out for the readings.

>> I'm not using linux .. its windows 7 premium , sorry if I haven't been clear.

@ Callender .. Yes i have the right click "play with vlc" option, I'll try what you're suggested(complete uninstall of vlc) shortly and run test with a game again ... will post back result afterwards.

Couple of things i noticed while researching this/that ...

While checking the dell SA tool event log again, I noticed something interesting ... the cautionmarked symobs are actually vlc crashes and its been happening about everyday and ofocourse its an issue but its never done any harm other than the vlc crashing itself, autoshutdown issue is rather new and im just wondering if the dell sa tool is acutally working as it should be or maybe or maybe it just displated both unexpected shutdown and vlc error in the same page maybe? ideas?



# I was looking for something than can point ot whats causing the issue more directly(clearly) and while checking windows even viewer I noticed the following, referr to attached ev1 & ev2 screenshot, on the ev1 screenshot you'll see that the autoshutdown took place at 7:55:23 sec and right before that at 7:55:22 secs there was an strange entry:





"File System Filter 'aswSP' (6.0, ‎2015‎-‎04‎-‎21T19:16:09.000000000Z) has successfully loaded and registered with Filter Manager."

After checking this, I checked other auto shutdown logs and I found a similar log right the exact secons or maybe 1sec before that stating something similar to above. Could this be somehow related to the autoshutdown?

And also there is another event log that I noticed that took place right after I started the syatem back on ...referring to the ev3.jpg image, it says something like the following:



"ACPI thermal zone ACPI\ThermalZone\TZ01 has been enumerated.
_PSV = 368K
_TC1 = 1
_TC2 = 5
_TSP = 1000ms
_AC0 = 0K
_AC1 = 0K
_AC2 = 0K
_AC3 = 0K
_AC4 = 0K
_AC5 = 0K
_AC6 = 0K
_AC7 = 0K
_AC8 = 0K
_AC9 = 0K
_CRT = 373K
_HOT = 0K
_PSL - see event data."

After gooing, I foudn this topic, Is my CPU Overheating? Need Help. [Solved] - Graphics Cards - CPUs where they suggested the issue sis overheating: Is my CPU Overheating? Need Help. [Solved] - Graphics Cards - CPUs

After searchin google with the above ... I found this article which suggested that it could be power related: Crash without warning: 41 kernel power (task: 63) - Tech Support Forum and they forwarded that issue to: Crashes with no warning, like it has a powerloss - Tech Support Forum where the final result seem be a HDD issue.

Now this is confusing, on almost same issue .. one says power and other suggests hdd .. how to figure out whats causing my issue?

Although on this topic I should probably mention this, as I have mentioned before I'm not using original dell battery anymore, the new one is off brand and its voltage seems to be lower than the original one, could this be the issue? I would probably say this with more certaintly but I tested without battery yesterday and on direct power my system still autshutdown, so .. feeling confused here, I mean if the low powered battery is indeed the issue then shouldn't it be fixed when running on direct power?
"The original had 56wh adn this one has 46wh" and also considering the fact that I'm still using original power adaptar ... and a off brand battery .. could this be related to the issue?

Finally this seems be the closest to my issue: Windows rebooting unexpectedly - event logs show N2010 Activity seconds before each crash | Norton Community and they suggested to check: Crashing daily (The computer has rebooted from a bugcheck)

This thread suggests that turning on hibernate may fix the issue and also I found another thread that suggested setting virtual memory to default fixed their issue .. I'll try both and post back results.


My System SpecsSystem Spec
.
23 May 2015   #12
gabe22

Windows 7 Home Premium, Version 6.1 (Build 7601: Service Pack 1)
 
 

Alright I removed the vlc player along with all its preferences/cache etc.

Then I ran the game DOTA2 to test the shutdown issue and it happended again.
So based on that its probably not the VLC player thats causing the autoshutdown issue. Also something I forgot to mention, so far I had the impression thats the shutdown event takes place when running high processing stuff like games but this morning my system autoshutdown when I was watching this tv show and running defrag using ultra defrag software.

Before starting dota2 I scheduled c(OS) drive chkdsk scan and on next start it ran the c scan and displayed something like no files found or something similar followed by a BSOD,

Then I started the system again and the startup repair option showed up and as I ran the recovery, it took a while and finally resulted in the following message "startup repair cant repair this computer ... blah blah blah"
Then I ran a chkdsk /f C: from command promt and finally started the system.

BSOD log attached.


Attached Files
File Type: zip MARUF-PC-Sat_23_05_2015_113144_87.zip (572.2 KB, 2 views)
My System SpecsSystem Spec
23 May 2015   #13
GokAy

Windows 7 Ultimate x64 SP1
 
 

You misunderstood me. A Live Linux distribution is a CD/DVD that you boot with, and it loads a Linux desktop fully functional and runs from your RAM, no installations done.
My System SpecsSystem Spec
.

23 May 2015   #14
gabe22

Windows 7 Home Premium, Version 6.1 (Build 7601: Service Pack 1)
 
 

you mean to check heat? but just wondering .. without actually running high processing applications we wouldn't get practical results, no? And I probably won't be able to run this test I my dvd drive doesn't work that well anymore but if its absolutely necessary, I can borrow one from a friend maybe.

Also this is getting more and more annoying, my system crashed(autoshutdown) like 5 times in last 4hours ... and no I didn't run anything that requires high system process ... although before the last shutdown, I ran photoshop, and right after system shut down .. I assume running photoshop did the trick

I have been monitoring system temperature, here is what I have so far:

2:58pm > http://speccy.piriform.com/results/U...hRtdsP4SramQhp
3:58pm > http://speccy.piriform.com/results/d...TyQFJQ6Hz6BNXu
5:27pm > http://speccy.piriform.com/results/v...bIjdhS4kPVXG5q

I'll post back more snapshots later.
My System SpecsSystem Spec
23 May 2015   #15
GokAy

Windows 7 Ultimate x64 SP1
 
 

Those temps are a bit high. See mine (I don't have any coolers):

Idle
Strange autoshutdown!-laptop-speccy.jpg

Furmark 5 minutes
Strange autoshutdown!-laptop-temp-5min-furmark.jpg

Prime95 Torture Test (max heat)
Strange autoshutdown!-laptop-temp-prime95-max-heat.jpg


My System SpecsSystem Spec
23 May 2015   #16
gabe22

Windows 7 Home Premium, Version 6.1 (Build 7601: Service Pack 1)
 
 

Sadly i know its high and not much i can do about it .... I'm planning on opening up the system tomorrow ... and cleaning all the dusts or whatever sheez there ...

And still waiting for someone to check the BSOD thing .. bascially I'm trying to determine whats causing the the issue or if not something that has a higher probability of causing autoshutdown and then take necessary measures to fix it.

Your systems inner components have lower temperature than my external HDD, whats your room temperature?

BTW its offtopic but I'm thinking to get a new laptop, as you have a SSD, I have a question for you, is it PCIE m.2? do you have the OS on ssd? if yes, how long cold boot takes on your system?
and why doesn't it dispaly any temperature? also I'm thinking to get 2 128ssd with raid 0 and use that for OS other high load/big file types ... what makes me skeptical on this idea is that, I'm not sure how would would it impact a laptops power system and also how much extra heat would it generate?

Also on the temperature topic, I was wondering if I get a A/C or a for my room or maybe a mini a/c for the laptop, how much would it help with keeping system temperature down? and also if the A/C is running at max, would it create moisture and thus resulting in shot life span for the system?
My System SpecsSystem Spec
23 May 2015   #17
GokAy

Windows 7 Ultimate x64 SP1
 
 

Room temperature should be 22-24C.
I don't know the SSD interface but you can check its website, it is an MSI GT683. The SSD was already installed when I bought it. No idea why no temp reading for the SSD.
Cold boot to welcome screen is 15 seconds max last I checked.
SSDs use less power. Raid0 up to you, single one is already fast enough for practical reasons and trim may not work (internal garbage collection should continue clean up though)

BSOD forums are the most crowded one, hang in there.
My System SpecsSystem Spec
23 May 2015   #18
gabe22

Windows 7 Home Premium, Version 6.1 (Build 7601: Service Pack 1)
 
 

strange my room temperature is rather close, its around 27-30 .. and the system temp ... that's on whole different level ... perhaps its just the fact that its been about 4years .. maybe the components are just worn-out .. idk, just guessing
My System SpecsSystem Spec
23 May 2015   #19
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Well I'm no expert on crash dump analysis but from what you say Avast loaded a driver just before each crash. I've used Avast in the past and it caused BSOD's at times. So dis a few of those Malwarebytes Beta versions that were released last year. I'd suspect security software might be the problem. If you're running the free version of Avast you can test by running the dedicated Avast Removal Tool in Safe Mode and temporarily try another free AV to see if you still get BSOD's. Also - before trying that check for Avast progrmam updates and make sure that you've got the latest version. If you remove Avast and the problem is solved you can also try reinstalling it!

Avast Uninstall Utility - must use in safe mode.
My System SpecsSystem Spec
23 May 2015   #20
gabe22

Windows 7 Home Premium, Version 6.1 (Build 7601: Service Pack 1)
 
 

@ Callender : I'll try removing avast and see if it helps.

As for the crash dmp analysis, should I create a post in BSOD section?
My System SpecsSystem Spec
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