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Windows 7: Explorer.exe Crashing Issues

01 Jun 2015   #1
gerrydog65

win 7x64 ultimate
 
 
Explorer.exe Crashing Issues

Window keeps randomly crashing.
Attached is wer explorer dump file.
I attached the program ignore wer_explorer.zip file please the dump file is explorer.exe zip.
sorry thanks.

Any help would be lovely.




Attached Files
File Type: zip WER_Explorer.zip (378 Bytes, 15 views)
File Type: zip explorer.exe.5860.zip (491.5 KB, 8 views)
My System SpecsSystem Spec
.
01 Jun 2015   #2
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

What the crash dump says:

You've got a problem with Internet Download Manager shell extension.

Suggestions:

Check for and install IDM updates.
Try disabling the add on on IE then rebooting to see if the problem remains.

IDM is free right? If the problem remains - uninstall it and reboot. If the problem persists upload a fresh explorer crash dump.

If the problem is fixed - try fresh installing the latest version of IDM.
My System SpecsSystem Spec
01 Jun 2015   #3
GokAy

Windows 7 Ultimate x64 SP1
 
 

IDM is paid, free should be 30-day trial.
My System SpecsSystem Spec
.

02 Jun 2015   #4
gerrydog65

win 7x64 ultimate
 
 

IDM is a paid App
Thanks for the info Callender
My System SpecsSystem Spec
04 Jun 2015   #5
gerrydog65

win 7x64 ultimate
 
 

There was an update to IDM. Preformed update.
Have 2 more Dump files.
Can you please look at these.
Thanks for your help.


Attached Files
File Type: zip explorer.exe.1860.zip (509.1 KB, 7 views)
File Type: zip explorer.exe.1860 (2).zip (509.1 KB, 2 views)
My System SpecsSystem Spec
04 Jun 2015   #6
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

IDMShellExt64.dll
IDMNetMon64.DLL

Both dumps indicate problems with the above files. IDM again!

I saw something similar once before where the crash dump indicated problems with IDM but the actual problem turned out to be with some .zip file manager. What do you use for zip files?
My System SpecsSystem Spec
05 Jun 2015   #7
gerrydog65

win 7x64 ultimate
 
 

I want to thank you for your time.
I have decided to upgrade this drive to Samsung 840 EVO 250GB 2.5-Inch SATA III Internal SSD (MZ-7TE250BW) with an StarTech.com 2 Port SATA 6 Gbps PCI Express SATA Controller Card PEXSAT32.
I will reformat and reinstall OS I will pay attention as I load apps to see if this issue presents itself again ( knocking on wood )
Again thank you so much for your time.
Win zip to manage my zip files.
My System SpecsSystem Spec
05 Jun 2015   #8
margrave

Size 12
 
 

Shell extensions are a frequent cause of explorer problems.

When I have such problems, I use ShellExView to show me those extensions.
Any extensions not published by Microsoft are suspect.
One by one I disable them using ShellExView ... until the problem goes away.

Much easier than reinstalling Windows!
My System SpecsSystem Spec
05 Jun 2015   #9
gerrydog65

win 7x64 ultimate
 
 

Thanks for the info I will use use that tool.
I wanted a SSD anyway so it was time to reinstall.

Thanks
My System SpecsSystem Spec
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 Explorer.exe Crashing Issues




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