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Windows 7: Shutdown problems

03 Jun 2015   #1
Taffy078

Win7 Home Premium (x64), SP1
 
 
Shutdown problems

I had shutdown problems last week. I went to the HP Help site for my Compaq Presario CQ71 laptop and updated my BIOS. That did the trick but just for a few days as Shutting down just runs for hours without doing anything. When I find this, I shut down via the on/off button.

So it's not the BIOS and MBAM shows no viruses.

The only thing that I've seen is that I've been getting the message "the following programs are still open - force shutdown?" but there aren't any programs displayed.

I've searched here and found this Force Shutdown but that was inconclusive.

I'm going to check the event log but what should I look for? Is there any other possible cause/solution, please?


My System SpecsSystem Spec
.
03 Jun 2015   #2
GokAy

Windows 7 Ultimate x64 SP1
 
 

See if Shut Down -Speed Up helps
My System SpecsSystem Spec
04 Jun 2015   #3
Taffy078

Win7 Home Premium (x64), SP1
 
 

Quote   Quote: Originally Posted by GokAy View Post
See if Shut Down -Speed Up helps
Many thanks for this - I'll look into it and get back (though it may be a few days).

The problem actually got much worse - I followed advice to use msconfig and select 'Diagnostic start-up' and then add programs one at a time to see if I could find the culprit (if that's the cause). I selected diagnostic and hit Apply - the PC hung up and after five minutes I switched off the power button.

I restarted and got a strange (desktop) screen - all my icons were there but in the Bottom Left, instead of the MS flag Start icon it said Start in black font on a white background and the bottom task bar was white. I had no internet connection and my Action Centre said I'd lost my MS Security Centre. I then tried System Restore but had a message along the lines of "Error in Volume Shadow Copy Service 0 x 80042302 - unable to open System Restore".

Went on my back-up (XP desktop) but struggled.

Eventually remembered the 'Esc' button on power-up, hit 'System Recovery' then 'System Restore' and that worked. I chose a date before the recent Microsoft important update (KB2538243MS Visual C++ SP1).
It now wants me to install it but before I do I'm going to check if this Microsoft update has caused problems for anyone else. I won't start a new thread but will check asap. Thanks for your interest and support - much appreciated.
My System SpecsSystem Spec
.

04 Jun 2015   #4
Windows Sniper

Windows 8.1
 
 

Quote   Quote: Originally Posted by Taffy078 View Post
Quote   Quote: Originally Posted by GokAy View Post
See if Shut Down -Speed Up helps
Many thanks for this - I'll look into it and get back (though it may be a few days).

The problem actually got much worse - I followed advice to use msconfig and select 'Diagnostic start-up' and then add programs one at a time to see if I could find the culprit (if that's the cause). I selected diagnostic and hit Apply - the PC hung up and after five minutes I switched off the power button.

I restarted and got a strange (desktop) screen - all my icons were there but in the Bottom Left, instead of the MS flag Start icon it said Start in black font on a white background and the bottom task bar was white. I had no internet connection and my Action Centre said I'd lost my MS Security Centre. I then tried System Restore but had a message along the lines of "Error in Volume Shadow Copy Service 0 x 80042302 - unable to open System Restore".

Went on my back-up (XP desktop) but struggled.

Eventually remembered the 'Esc' button on power-up, hit 'System Recovery' then 'System Restore' and that worked. I chose a date before the recent Microsoft important update (KB2538243MS Visual C++ SP1).
It now wants me to install it but before I do I'm going to check if this Microsoft update has caused problems for anyone else. I won't start a new thread but will check asap. Thanks for your interest and support - much appreciated.


Hi there,

You will need to run an SFC / Scannow command to vefiry that the system files are no corrupt, which judging from your 3rd paragraph, it is. -- SFC /SCANNOW Command - System File Checker

Use Method 2.

Also, can you follow these steps -- Blue Screen of Death (BSOD) Posting Instructions -- I know that it is not a BSOD issue, however the files may help to troubleshoot here. Especially if it is driver related.
My System SpecsSystem Spec
04 Jun 2015   #5
GokAy

Windows 7 Ultimate x64 SP1
 
 

Use this one Troubleshoot Application Conflicts by Performing a Clean Startup, doesn't say to use Diagnostic anywhere
My System SpecsSystem Spec
19 Aug 2015   #6
Taffy078

Win7 Home Premium (x64), SP1
 
 

In case it helps anyone else, it wasn't the BIOS - HP's online update checker was giving me false reports. An HP adviser solved it by telling me to change the Power Plan from 'HP Recommended' to High Performance' and my laptop now switches off normally.
My System SpecsSystem Spec
19 Aug 2015   #7
UsernameIssues

W7 Pro SP1 64bit
 
 

HP bloatware is the worst that I've ever seen. I usually uninstall everything from HP that I can.
My System SpecsSystem Spec
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 Shutdown problems




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