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Windows 7: HP ENVY 17 Laptop Windows7 - CPU Usage goes 99-100% Randomly 1-2 mins

17 Jun 2015   #11
gregrocker

 

Please post back a screenshot of Disk Management - Post a Screen Capture Image

What is your objection to doing the clean reinstall?


My System SpecsSystem Spec
.
17 Jun 2015   #12
superfolder

64b w7
 
 

Quote   Quote: Originally Posted by GokAy View Post
Did you try running from battery alone?
Also go in BIOS and disable (if possible) IEST/turbo/c1e - usb/and any device you can
I tried running with and also without the battery but always plugged to the AC charger.
Now that's a great idea, something I did not try before.
I am going to test that immediately after my post here -- This may take some time.

My current bios settings can be found here (click the link):
HP ENVY 17-3010eg Notebook-PC (Numbers indicate the tabs 1,2,3,4,5 followed by menu and sub menus in Bios)





Quote   Quote: Originally Posted by gregrocker View Post
Please post back a screenshot of Disk Management - Post a Screen Capture Image

What is your objection to doing the clean reinstall?
Here is a screenshot of my disk management screen and I have absolutely no objections, I can execute another clean reinstall.

My System SpecsSystem Spec
17 Jun 2015   #13
superfolder

64b w7
 
 

sorry for doublepost
My System SpecsSystem Spec
.

17 Jun 2015   #14
GokAy

Windows 7 Ultimate x64 SP1
 
 

Unfortunately, no options in BIOS.
I remember reading it would be a good idea to load BIOS defaults after BIOS upgrades. Did you load them after yours?

Note: You can Edit double post and delete with button below.
My System SpecsSystem Spec
17 Jun 2015   #15
gregrocker

 

But will you do the one in this link? Clean Reinstall Windows 7. Read the Special Note to HP Owners at the end.

Again you can try booting into HP Factory Recovery to see if it has a Minimal Recovery option which is nearly as good. But I would uninstall any HP WIreless manager to default to Win7's superior one.

But if none then look over those steps and ask back any questions.
My System SpecsSystem Spec
18 Jun 2015   #16
superfolder

64b w7
 
 

Quote   Quote: Originally Posted by GokAy View Post
Unfortunately, no options in BIOS.
I remember reading it would be a good idea to load BIOS defaults after BIOS upgrades. Did you load them after yours?

Note: You can Edit double post and delete with button below.
Sadly there isn't. (So annoying that HP is keeping many of my BIOS options locked, even after the warranty is over.)
I also remember reading that; I loaded BIOS default settings before factory resetting windows 7 and kept it like that after the factory reset, but no change, high CPU still happens.

Also, I have now tested the laptop with only battery (no AC charger -- for a whole day, several times charging and discharging) and: high CPU still occurs

I did look for the delete button - it's either that I can't see it or it's not avaialable even in the advanced edit option, as I am a new user.


Quote   Quote: Originally Posted by gregrocker View Post
But will you do the one in this link? Clean Reinstall Windows 7. Read the Special Note to HP Owners at the end.

Again you can try booting into HP Factory Recovery to see if it has a Minimal Recovery option which is nearly as good. But I would uninstall any HP WIreless manager to default to Win7's superior one.

But if none then look over those steps and ask back any questions.
Now your suggestion is next after the battery test above.
Yes, I will do the one in that link and read (everything) including the Special note.

-------------------------------------------------------
And to be honest, I still have no idea what is wrong with this Laptop (what the source is).
The cooling fans act weirdly sometimes before CPU high starts (randomly), kind of telling me "hey get ready for another 2mins of 100% CPU use"
Any additional ideas/suggestions/tests are always welcome, no matter how stupid or irrelevant you think they are.
My System SpecsSystem Spec
18 Jun 2015   #17
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by superfolder View Post
~~~
I cannot detect what process is using that high amount of CPU:
>Windows Task Manager won't show .......
~~~
You might try Process Explorer.
In case there is an app starting and stopping real fast, set these options:
Options > Difference Highlight Duration... = 9 seconds.
View > Update Speed = 0.5 seconds

If that fails* to show the culprit, you might set Process Monitor to write its info a files and let it run. Stop it right after a high CPU event and look for any clues from the bottom up.
Files > Backing Files... > Use file named:

*Or you can try those two apps in parallel.
My System SpecsSystem Spec
18 Jun 2015   #18
GokAy

Windows 7 Ultimate x64 SP1
 
 

UsernameIssues: I asked OP to run ProcessMonitor like this windows - Log %CPU by Process over time - Super User, but it crashed before a log could be made.

Quote:
[I managed to collect data with Process Explorer but failed to save it, as it crashed.. but again it did not show anything strange apart from the MPC-HC using the CPU for a moment within the past 2.5 hours it was running -- But again, it could be anything like Firefox or MPC-HC, anything that was running.]
Made notes of your recommendation for future needs. Thanks
My System SpecsSystem Spec
18 Jun 2015   #19
UsernameIssues

W7 Pro SP1 64bit
 
 

We can assume that the OP meant to say Process Monitor in the part that you quoted from post #6. I get those mixed up quite often.

I would expect Process Monitor to crash if you let it run for an extended period of time while writing all of its info to virtual memory (the default setup). That is why I mentioned writing the info to disk. It can eat up several GB. I did not read every word of the setup and comments in the thread that you linked to - but I did not see a reference to writing the info to files so that Process Monitor will keep going.

After the high CPU event happens, just stop Process Monitor's data collection and start hunting for the cause. The latest log file is already saved/loaded.


Also, I did see where the OP mentioned Process Explorer in the OP. What I'm hoping to see are any events that open and close real fast. Both Task Manager and Process Explorer can miss such events. I'm hoping that increasing the rate at which Process Explorer updates might catch these. It is grasping at straws at this point.


While a fresh OS install might cure this CPU issue. I would always wonder why they happened in the first place. Finding the cause has entertainment/education value - unless frustration and the need for a functioning computer are more important. Only the OP can decide :-)
My System SpecsSystem Spec
18 Jun 2015   #20
superfolder

64b w7
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Please post back a screenshot of Disk Management - Post a Screen Capture Image

What is your objection to doing the clean reinstall?
Quote   Quote: Originally Posted by gregrocker View Post
But will you do the one in this link? Clean Reinstall Windows 7. Read the Special Note to HP Owners at the end.

Again you can try booting into HP Factory Recovery to see if it has a Minimal Recovery option which is nearly as good. But I would uninstall any HP WIreless manager to default to Win7's superior one.

But if none then look over those steps and ask back any questions.
Okay, I've just re-installed Windows 7.
Clean and Original Windows 7 Home Premium 64 Bit (completely unrelated to HP).
I just installed these 6 programs (ALL DRIVERS) -- these are 1) Display, 2) Audio and 3) Network Adapter drivers, the minimal things I believe I will need.



Here is another screenshot of my disk management screen:


And currently installed programs:



Now I am going to install some video codecs and watch some videos or browse the web and wait something strange to happen, will report again.

Quote   Quote: Originally Posted by GokAy View Post
UsernameIssues: I asked OP to run ProcessMonitor like this windows - Log %CPU by Process over time - Super User, but it crashed before a log could be made.

Quote:
[I managed to collect data with Process Explorer but failed to save it, as it crashed.. but again it did not show anything strange apart from the MPC-HC using the CPU for a moment within the past 2.5 hours it was running -- But again, it could be anything like Firefox or MPC-HC, anything that was running.]
Made notes of your recommendation for future needs. Thanks
Quote   Quote: Originally Posted by UsernameIssues View Post
We can assume that the OP meant to say Process Monitor in the part that you quoted from post #6. I get those mixed up quite often.

I would expect Process Monitor to crash if you let it run for an extended period of time while writing all of its info to virtual memory (the default setup). That is why I mentioned writing the info to disk. It can eat up several GB. I did not read every word of the setup and comments in the thread that you linked to - but I did not see a reference to writing the info to files so that Process Monitor will keep going.

After the high CPU event happens, just stop Process Monitor's data collection and start hunting for the cause. The latest log file is already saved/loaded.


Also, I did see where the OP mentioned Process Explorer in the OP. What I'm hoping to see are any events that open and close real fast. Both Task Manager and Process Explorer can miss such events. I'm hoping that increasing the rate at which Process Explorer updates might catch these. It is grasping at straws at this point.


While a fresh OS install might cure this CPU issue. I would always wonder why they happened in the first place. Finding the cause has entertainment/education value - unless frustration and the need for a functioning computer are more important. Only the OP can decide :-)
This step is ongoing, will post about this in future.
My System SpecsSystem Spec
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 HP ENVY 17 Laptop Windows7 - CPU Usage goes 99-100% Randomly 1-2 mins




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