Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Series of Unfortunate Events - From KB3004394 to lost product keys

18 Jun 2015   #1
JustinRoskamp

Windows 7 Home Premium 64bit SP1
 
 
Series of Unfortunate Events - From KB3004394 to lost product keys

Okay, so I'm in a very, for lack of a better word, "messy" situation right now. I'll try to make this easy to follow.

So, for a little while now, my father's computer has said it wasn't running Genuine Windows. When he finally mentioned it to me last month, I was afraid I had inadvertently deleted something or lost something while cloning the computer's original Seagate hard drive, which was showing signs of failing, to a brand new WD drive.

After fumbling around with ideas, I hooked both drives up to the computer and attempted to copy the system files from the old one (which was and still is functioning) to the new one. To avoid messing up my C:\Windows folder (the one I felt may have been affected), I copied it to the same location and named it WindowsNew. Then I copied the system files from the Seagate's Windows folder to the WindowsNew folder, and it seemed to copy alright. While booted off the old Seagate drive, I switched the names of the WD's Windows and WindowsNew to Windows (Original) and Windows, respectively, then booted off the WD. It booted just fine, but I think the files that refer to that Windows folder split themselves, so some referred to C:\Windows (Original) and others to the new C:\Windows. No matter what actually happened, Windows still wasn't genuine.

Frustrated, I searched around on the Interwebs and found out that Windows Update KB3004394 was issued to W7 SP1 Build 7601 (exactly what I have). That update apparently caused exactly what I was experiencing: Windows not believing it was genuine, even though it was. Elated that I'd found the problem, I found the KB3024777 fix for it, too. I downloaded and ran the fix and restarted Windows, only to find that it still thought it wasn't genuine. So, I continued searching.

I went to Installed Updates and looked and searched for KB3004394 in hopes that I could delete it that way, but it was no where to be found. Despite this, Windows Update hadn't been updating since the exact day KB3004394 would've been downloaded to the computer. I figured it couldn't be a fluke, so I searched again for a solution to no avail.

I ended up contacting Microsoft, and they confirmed that Windows was genuine. The activation code in Control Panel>System was there and said so! The Lauren dude at Microsoft tried recommending that I buy Windows 8.1, but why would I do that when 10 will be free once it's released? After pointing that out to him, he told me to contact the manufacturer for a reinstallation disk, so I did. Dell sent it free-of-charge.

After a few days of waiting, it finally arrived on Tuesday (6/16/15), so I threw it in the computer. Not wanting to have to backup everything, I attempted to Upgrade to the same OS, but it turned back results that it needed to rename the C:\Windows folder. This left me asking myself, "If it has to do that AND has to be booted from where I'm installing it, how does it ever work?"

Confused, I tried hopelessly to rename C:\Windows, but I knew no matter how much of the computer may have been running off of C:Windows (Original), it wouldn't do it because files were "open in another program."

My essential files are backed up to Carbonite, so I decided a hard reinstall wouldn't hurt. I have the product key for Windows itself, but I seem to have misplaced the key for Office 2010. Not losing hope, I tried Magic Jelly Bean, but the Windows Product Key it showed did NOT match the one on the case of the desktop, and a thread elsewhere said that MJB doesn't work for Office 2010. Another key-finding program went as far as saying the Office key wasn't even in the registry!

So now I'm here. I'm afraid I'll lose something important of my parents' that Carbonite didn't back up if I do a hard reinstall, so if Upgrade is somehow still an option, YES PLEASE. If not, will I have to recall how we installed Office 2010 four or five years ago and find the product key so I can do a hard reinstall without losing Office?

I didn't mean to write a small novel on the forums, but I can't even identify the base problem! Sorry and thanks in advance!


My System SpecsSystem Spec
.
18 Jun 2015   #2
Ztruker

Windows 10 Pro X64
 
 

That is very, very difficult to read as one large paragraph.

Please go back and edit it and break it up so it's readable, otherwise most folk here will take one look and move on.
My System SpecsSystem Spec
19 Jun 2015   #3
JustinRoskamp

Windows 7 Home Premium 64bit SP1
 
 

Quote   Quote: Originally Posted by Ztruker View Post
That is very, very difficult to read as one large paragraph.

Please go back and edit it and break it up so it's readable, otherwise most folk here will take one look and move on.
Alright, I broke it up.
My System SpecsSystem Spec
.

19 Jun 2015   #4
gregrocker

 

Follow the steps in Clean Reinstall Windows 7 precisely to back up everything and then get and keep a perfect install. Those steps are based on everything that's worked best in tens of thousands of installs we've directly helped with here.

Be sure to delete all partitions to get it cleanest, but only after you've done all the backup steps to forget nothing.

Once again, you will get and keep a perfect install to the exact extent you stick with the tools and methods in that tutorial, which has been used by 1.5 million consumers without a single complaint or return here with problems.
My System SpecsSystem Spec
Reply

 Series of Unfortunate Events - From KB3004394 to lost product keys




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
System Restore does not work after a series of crushing events
First I experienced freezing, then Blue screen crushings and then failure to start. Somehow I managed to start through Safe mode but system was extremely slow. Long story short, I seem to have revived after chkdsk scan deleted a couple of files, replaced a batch of missing files and restored many...
General Discussion
Product.INI Keys
Hi Guys, Have a question. There's a file called product.ini in the sources directory on the Win 7 Install Media. There are N and E keys in this file. What are these keys, anybody know?
Windows Updates & Activation
Samsung Series 9 Keys Randomised
Hi computer professionals, Recently, my Samsung Series 9 keyboard has gone completely nuts. Several of the keys have switched input (e.g. I press s and w inputs), and some don't work at all. Currently, the enter key doesn't work either, so I can't select anything on the start-up screens, but I...
Hardware & Devices
Missing Events Logs and Not Recognizing Anti-Virus Product
See Updates at the end
System Security
OEM Windows 7 Product Keys
I am currently running Windows 7 Professional 32 Bit (OEM version) on my computer. However, I would like to be running 64 Bit Windows 7 as my friend recently purchased x64 OEM 7 Professional for himself, and reported that compatibility is not as big a problem anymore (the reason I decided against...
Installation & Setup
RTM Product Keys
Hi All, I just downloaded build 7600.16834 iso (x64) and looking at the website below which shows the install screens the RTM version is asking for a product key. Does anyone know what to use as a product key as I only have the RC Keys. I am sure I have read somewhere that you can skip...
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 10:08.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App