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Windows 7: PC freeze but mouse working

20 Jun 2015   #1
darkcode

windows 7 64bits
 
 
PC freeze but mouse working

Hi
My problem is I have random freeze of my pc only my mouse can move and my processor working max (the light is on all the time). I have to switch off the pc and restart it. It happen at random interval sometime days without happening and it can be a video streming on firefox, browsing on firefox and 1 time happed while playing. I scaned with avg (free version) and spybot for viruses and use ccleaner. As there is no dump I don't know what is the problem and if you can help it would be nice. thank you


My System SpecsSystem Spec
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20 Jun 2015   #2
GokAy

Windows 7 Ultimate x64 SP1
 
 

Download Malwarebytes Anti-malware free (start the free premium trial) and go into settings - detection and protection and enable rootkit scanning. Change non-malware protection to treat as malware.

Afterwards try a clean startup Troubleshoot Application Conflicts by Performing a Clean Startup
My System SpecsSystem Spec
20 Jun 2015   #3
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Ccleaner could be removing you logs.
My System SpecsSystem Spec
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21 Jun 2015   #4
darkcode

windows 7 64bits
 
 

hi thank you for your answers I did a scan with Malwarebytes Anti-malware free, seams like i am infectedd by pup.optional.duuqu.a. I joint the journal from it. I delete my quarantine and gonna do a scan again. 1 think though I can't update Malwarebytes, It shows the data base (v2015.04.05.02) is outdated but when i try to update it it shows no update available.


Attached Files
File Type: txt Scan malw.txt (4.9 KB, 2 views)
My System SpecsSystem Spec
21 Jun 2015   #5
GokAy

Windows 7 Ultimate x64 SP1
 
 

Yeah, v2015.06.21.01 is latest.

Try scan with https://www.malwarebytes.org/chameleon/ in case an infection is interfering.
Go into Settings - Detection and Protection - tick "Scan for rootkits", if chameleon doesn't have that option do it in MBAM and scan once again.

Also perform a clean startup (Troubleshoot Application Conflicts by Performing a Clean Startup).
My System SpecsSystem Spec
21 Jun 2015   #6
darkcode

windows 7 64bits
 
 

ok i scanned and found nothing. I have done the clean startup and will see if the problem come back will let you know if anything happen
My System SpecsSystem Spec
24 Jun 2015   #7
darkcode

windows 7 64bits
 
 

The freeze happened again after 3 day working good !
My System SpecsSystem Spec
24 Jun 2015   #8
GokAy

Windows 7 Ultimate x64 SP1
 
 

Check the msconfig settings again, see if anything crawled back into it.
My System SpecsSystem Spec
25 Jun 2015   #9
darkcode

windows 7 64bits
 
 

no nothing came back and i did a scan with malwarebytes and no infection now again working fine for now.
My System SpecsSystem Spec
27 Jun 2015   #10
darkcode

windows 7 64bits
 
 

and frezzing again today. DO you think it's a hardware problem ?
My System SpecsSystem Spec
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 PC freeze but mouse working




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