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Windows 7: Windows and browsers are rapidly minimizing and maximizing, no malware

21 Jun 2015   #1
ChirantanGhosh

Windows 7 Pro
 
 
Windows and browsers are rapidly minimizing and maximizing, no malware

Windows and browsers are rapidly minimizing and maximizing - no malware accordting to Norton 360

Video of the situation: Windows and browsers are rapidly minimizing and maximizing - no malware accordting to Norton 360 - YouTube

The issue stared two days ago (20 June 2015)after I connected to my TV to see the game of thrones via VGA wire (this is usual practice for couple of years)

I'm using Windows 7 Pro (service pack 1) in Dell Latitude laptop, checked that all my Windows Updates are up-to-date. Don't mind the two black blotches on screen.

Checked if any keyboard buttons are hard pressed (stuck while pressed). Updated my Norton 360 and did full system scan - no issues found. Killed explorer in task manager and restarted the application. Escape button doesn't help.

Recently, I got a notification that Windows 10 is available free to me - do you think Microsoft is trying to give a soft nudge via windows update.

Any suggestions are welcome and highly appreciated.


My System SpecsSystem Spec
.
21 Jun 2015   #2
GokAy

Windows 7 Ultimate x64 SP1
 
 

You said you already checked keys but is that perhaps F11 acting up? Strike it a couple of times.

Also download and run KeyCastOW https://brookhong.github.io/2014/04/...n-windows.html
It is portable so no installation needed. See if you can spot anything unusual.
My System SpecsSystem Spec
24 Jun 2015   #3
NortonSupport

Windows 7 Ultimate x64
 
 

Hi,

Please try Norton Power Eraser www.norton.com/npe and see if that helps.
Let us know if you need more help! Thank you.

Praveen
Norton Support.
My System SpecsSystem Spec
.

26 Jun 2015   #4
ChirantanGhosh

Windows 7 Pro
 
 

Hi Praveen and Norton Support Team,

Installed NPE, it found no risks - suggested old Java removal. Did that and installed new Java. Rescanned with NPE and Norton 360 with update - still issue persists.


Hi GokAy,
Tried your suggestions- no stuck keys 😭

Would hate to format this laptop - any more suggestions?


Attached Thumbnails
Windows and browsers are rapidly minimizing and maximizing, no malware-image.jpg  
My System SpecsSystem Spec
26 Jun 2015   #5
UsernameIssues

W7 Pro SP1 64bit
 
 

Please consider uninstalling Java. Only install it if you find something that needs it. Java is always a security risk.

You system specs are not very detailed - so I don't know if Dell's newly released video drivers are applicable:

Windows and browsers are rapidly minimizing and maximizing, no malware-dell.png

http://downloads.dell.com/FOLDER0299...0.4176_A17.EXE


My System SpecsSystem Spec
26 Jun 2015   #6
UsernameIssues

W7 Pro SP1 64bit
 
 

If updating the video driver fails to fix the issue or if the driver is not applicable to your hardware, then consider these steps: Troubleshoot Application Conflicts by Performing a Clean Startup

If those steps fail, then test the browser after booting the computer into the Safe Mode.

You can also try a new (temporary) profile. You can enable the Guest account for that test. That will tell us if the issue is system wide or an issue with your profile/account.


Does this issue happen for all browsers? If just one browser, consider uninstalling that browser, clearing out any left over folders and re-installing that browser.
My System SpecsSystem Spec
26 Jun 2015   #7
GokAy

Windows 7 Ultimate x64 SP1
 
 

Ok, did you try this one?
Quote:
It may be possible some other program is causing it, so yeah I second clean startup as UsernameIssues linked.
My System SpecsSystem Spec
26 Jun 2015   #8
NortonSupport

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by ChirantanGhosh View Post
Hi Praveen and Norton Support Team,

Installed NPE, it found no risks - suggested old Java removal. Did that and installed new Java. Rescanned with NPE and Norton 360 with update - still issue persists.


Hi GokAy,
Tried your suggestions- no stuck keys ��

Would hate to format this laptop - any more suggestions?
Hi,

Can you please try restarting windows in safe mode and see if that works there?
Please check this link on how to start your computer in safe mode - Start your computer in safe mode - Windows Help
Let us know how it goes.

Praveen
Norton Support.
My System SpecsSystem Spec
26 Jun 2015   #9
Wajiema

Windows 10
 
 

It could just be a faulty Keyboard or controller. Have u tried to boot in safe mode or to another OS, like a live linux CD/USB and see if the problem persist. If it does still it's a hardware problem if not it's a problem in windows like a driver/sysfile/DLL ect...
My System SpecsSystem Spec
29 Jun 2015   #10
ChirantanGhosh

Windows 7 Pro
 
 

Thank you all for your suggestions, I really do appreciate your inputs.��

1. Booted in safe mode of existing windows profile - didn't see the issue till I connected to Internet via browsers (Firefox and Chrome). Rescanned via NPE - no risks. Scanned via Norton 360 - nothing found.

2. Booted in safe mode of new windows profile - didn't see the issue till I connected to Internet via browsers (Firefox and Chrome). Rescanned via NPE - no risks. Scanned via Norton 360 - 2 browser cookies, resolved. Issue is back.

--//--
Q2. Would you suggest - any online keyboard diagnostics tools (without download)?

Q3. I'll copy all my data in an external USB hard drive in safe mode with network - do you think I maybe copying the corrupt source (if it's an undetected malware)? Usually, I go to C drive > Users > copy the desktop, docs, pics & other folders

Q1 Repeat. Any other suggestions - other than formatting?
My System SpecsSystem Spec
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 Windows and browsers are rapidly minimizing and maximizing, no malware




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