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#1
Installing SP1 on Home Premium x64
Hey everyone.
I'm currently taking care of an Acer Aspire 5532 (AMD 64 CPU) running Seven Home Premium x64, french language, for a friend.
Her computer started beeing very slow, with applications freezing sometime for minutes, and I managed to find that the svchost.exe (netsvcs) process was eating up to 100% CPU, which I believe was linked to Windows Update not beeing able to process several pending updates (and thus entering some sort of loop).
Since her installation of Windows was five years old and then some, I convinced her to go the simple way : clean reinstall after a few backups, and so I used the Acer eRecovery Management Tool to reinstall it all from the recovery partition.
Everything went smoothly, except that after a first few rounds of Windows Update, there was no Service Pack 1 to be found in Windows Update.
So I did a bit of online homework, found about the System Update Readiness Tool, used the Windows6.1-KB947821-v34-x64 manual update, and all of a sudden there were 31 new updates to be done in Windows Update, including the SP1.
I launched the updating sequence, and all but the SP1 installed smoothly.
And I'm currently at a loss to fix that. The error code is 8024200D and of course I've tried Windows' Help and Microsoft's online database, followed the recommended steps for that error code, to no avail.
I've tried several other things :
- first off, to make things easier, I temporarily activated an Administrator account and gave it super user privileges. This is the account I'm using to try and fix it.
- then I used msconfig to do a clean startup with all unnecessary services off, wifi off, anti-virus and all other softwares off.
- I made sure no necessary update mentioned in the several forum threads I read was missing (but since the SP1 shows up in Windows Update now, I guess that's not the case).
- I updated the Acer Updater to its latest 2012 version and then used it to check no newer driver was missing.
- I shut Windows Update down, renamed the \SoftwareDistribution\ folder to -Old, relaunched WU.
- I downloaded and tried the manual update (windows6.1-KB976932-X64), which won't work either (creates a recovery point, then starts the installation proper, and at some point, at about 60% of the progress bar, it gives me an error stating that a system error occurred, sending me back to the SURT).
If anyone sees what I'm missing there, or has a way to find out what's wrong, I'd be very glad. Been at it for a day and can't seem to pinpoint it.