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Windows 7: Garbled screen, blue screens and freezes error when using PC.

09 Jul 2015   #1
trollololbatman

windows 7 professional 32 bit
 
 
Garbled screen, blue screens and freezes error when using PC.

Alright so I've been using my PC for two years, no problem. The computer first gave me a garbled screen with lots of colours when I was watching a video. After this, I got the same error when watching a video with a BSOD with a driver_irql_not_equal error, so I deinstalled my new graphics driver and did a full virus scan and did a malwarebytes scan, nothing found there. I did a memory test, no errors. After this test I got a relaunch and it didn't pick up my hard drive, restarted and it worked fine for hours until I got the garbled error and after that I restarted it and the screen froze. In all cases I had to hard restart. I'm really bad with computers so if you need any info I will need a bit of help getting it,
Thanks for all help, I really need it as I don't want to have to spend an extreme amount of money to fix my poor PC

P.S: some errors in event viewer said the drivers could not be loaded, browsers had to stop and there was a kernel issue.


My System SpecsSystem Spec
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09 Jul 2015   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

My System SpecsSystem Spec
09 Jul 2015   #3
trollololbatman

windows 7 professional 32 bit
 
 

Alright doing that now thank you
My System SpecsSystem Spec
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09 Jul 2015   #4
trollololbatman

windows 7 professional 32 bit
 
 

Got it uploaded here , thanks


Attached Files
File Type: zip HAL2-09_07_2015_171739_76.zip (54.1 KB, 4 views)
My System SpecsSystem Spec
09 Jul 2015   #5
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

I'll take a look shortly when I'm back at my PC.
My System SpecsSystem Spec
09 Jul 2015   #6
trollololbatman

windows 7 professional 32 bit
 
 

Thank you very much
My System SpecsSystem Spec
09 Jul 2015   #7
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Could you try running the DM Log Collector tool again please, a lot of important files are missing from the logs.
My System SpecsSystem Spec
09 Jul 2015   #8
trollololbatman

windows 7 professional 32 bit
 
 

Sure.
My System SpecsSystem Spec
09 Jul 2015   #9
trollololbatman

windows 7 professional 32 bit
 
 

This is what it produced. It seems to be missing a lot of files which were in an SFdebug file which deleted itself :/ wonder if it compressed it down into other files?


Attached Files
File Type: zip HAL2-09_07_2015_192616_10.zip (54.1 KB, 1 views)
My System SpecsSystem Spec
09 Jul 2015   #10
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Yeah there's still a lot of info missing, I'm not sure why it's not collecting it all. The SFdebug file would probably contain all the info. The single dump file isn't really very forthcoming either, it's blaming the USB Port although I can't pull any specific driver from the stack trace or track down the faulting hardware.

Code:
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 4aadd53a, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000001, value 0 = read operation, 1 = write operation
Arg4: cbefab47, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from e318684c
Unable to read MiSystemVaType memory at e3165780
 4aadd53a 

CURRENT_IRQL:  2

FAULTING_IP: 
USBPORT!USBPORT_Core_UsbHcIntDpc_Worker+16e
cbefab47 3074586a        xor     byte ptr [eax+ebx*2+6Ah],dh

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  firefox.exe

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

DPC_STACK_BASE:  FFFFFFFFC6183000
What USB peripherals do you have connected? I'm not convinced that's the sole cause of the crashes but it could well be contributing.
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 Garbled screen, blue screens and freezes error when using PC.




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