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Windows 7: help!! The user profile failed the logon User profile can not be loade

22 Jul 2015   #1
blade2005

windows 7
 
 
help!! The user profile failed the logon User profile can not be loade

Hello, I have a problem with my windowsc7 profile
When I enter my password I get I message saying

The user profile failed the logon
User profile can not be loaded

I have Google how to fix it and the fix seems to be boot into safe mode
by pressing f8 or f5 but I have tried this and I don't get any menu it just loads to the
windows Logon screen

So I can't seem to load safe mode is there anything else I can try?
I do still have my windows 7 disk used to install windows 7onto the PC from around 14 months ago
If that can be of any help?

I still have a lot of data on the PC that is not backed up so I don't want to
wipe the internal HDD

Is there any way I can copy my files to my external HDD as I really don't want to
Lose them

My PC is an Acer xc-603

thank you


My System SpecsSystem Spec
.
22 Jul 2015   #2
Brink

64-bit Windows 10 Pro
 
 

Hello Blade, and welcome to Seven Forums.

Double check using the tutorial below to see if it may be able to help you sort this error.

User Profile Service failed the logon. User profile cannot be loaded.
My System SpecsSystem Spec
23 Jul 2015   #3
blade2005

windows 7
 
 

hi, I don't have another account so I can't get into windows
as far as I can get is the screen displaying my user name and asking for the password

and again can't get the "safe mode options menu" by pressing f8 or f5
I can get to the bios menus by pressing f12 if that's any help?



thanks
My System SpecsSystem Spec
.

23 Jul 2015   #4
Brink

64-bit Windows 10 Pro
 
 

How about option 3 in the "In Preparation" section to enable the built-in Administrator?
My System SpecsSystem Spec
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 help!! The user profile failed the logon User profile can not be loade




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