Random black screen (while playing games, listening music, ...)

Hi everyone :)

I had the problem that my computer shuts down while playing games or just browsing the internet. At first I got a black screen, but was still able to hear sound (e.g. music player) for ~2-3 seconds. This happened every 1-60 minutes after booting... (If I run in secure mode, everything was fine) So I decided to set up a clean installation of Windows. BUUUT the problem occurs again. Not every 15 minutes, but it occurs.

I'm not quite sure if this is right, but I've got the feeling that this began again after installing all automatic updates. Ofc I have the recent versions of graphic card drivers etc.

Just like described in the BSOD forum I attach a zip with further informations including dump files etc.


I would be sooo happy if you could help me solving this problem.

Cheers!

Try a clean startup - Troubleshoot Application Conflicts by Performing a Clean Startup

It may very well be the GPU drivers (even though they are recent).

GokAy said:

Try a clean startup - Troubleshoot Application Conflicts by Performing a Clean Startup

It may very well be the GPU drivers (even though they are recent).

Okey, thanks. I'll try :)

(I installed an older driver version... it didn't help)

Well... I followed the instructions but the result was, that the services were not the problem. :/

Try installing only the required Nvidia drivers - NVIDIA Drivers - Avoid Problems
But also uncheck Nvidia GeForce Experience.

Did you download the Nvidia drivers from Nvidia drivers page or Windows Update? Get the latest from Nvidia and if it doesn't work move to older ones one at a time.

The 2 minidumps show "nvlddmkm.sys" as the culprit with 116 stop.

STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Thanks for you answer! :)

I tried to 'avoid problems' but it didn't help, but your link helped a lot. After removing my side panel of the pc I recognized that the temperature of the gpu dropped from 80° (Idle!) to 40°. Since then the crashes happen less often.