Frozen arrow on sign-in screen - can't log on


  1. WANDERER
    Posts : 1
    Windows 7 Professional; 64bit
       New #1

    Frozen arrow on sign-in screen - can't log on


    I have fallen heir to a ASUS laptop. WE added my wife as another user. Been working ok for a few weeks. She just turned computer on and the bright blue screen came on but the arrow she normally would move with the touchpad won't budge; can't sign in. Any suggestions? (This is NOT the computer I registered with.)
    Last edited by WANDERER; 25 Jul 2015 at 16:53. Reason: Identifying different computer
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  3. UsernameIssues
    Posts : 10,485
    W7 Pro SP1 64bit
       New #2

    Some laptops have key combinations that can be pressed to turn off the mouse/touch pad. You might want to try an external (USB) mouse. But, you should be able to sign in using the keyboard:

    If need be, press TAB until the user of interest is highlighted. If there is a password, press TAB as needed to get to that field. After typing in the password, press Enter. Maybe you can troubleshoot the mouse/touch pad from there.

    If all of that fails, maybe boot to the Safe Mode.
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