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Windows 7: WD My Passport not working

27 Jul 2015   #11
Gobyerno2012

Windows 7 Ultimate x64
 
 

Hello everybody... so i attached some pictures with the device manager and the model...
I will go over the links that you have suggested... thank you once again....




Attached Thumbnails
WD My Passport not working-dmprop.png   WD My Passport not working-dmprop1.png  
Attached Images
WD My Passport not working-2015-07-28-10.37.02.jpg WD My Passport not working-2015-07-28-10.37.20.jpg WD My Passport not working-2015-07-28-10.37.31.jpg 
My System SpecsSystem Spec
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28 Jul 2015   #12
CKWD

Windows 7 Home Premium x64
 
 

Thank you Jumanji! The links work by us as well.

Gobyerno2012, yes, do go over very thoroughly through the links and try updating the SES drivers, although they are not that needed to help your system recognize the drive, for this you need Answer ID 1708 from WD KB (second link). But do update and let's see what happens.

Also, I was hoping you'd open the Disk Drives falling menu, on the same window of Device Manager but on the top. Take a screenshot of that.

Please also fully answer the questions from my previous post #8 about how long has the drive been use din Windows 7 and what occurred as actions prior to the issue. Additionally, how is the drive formatted and its capacity, and the usual troubleshooting - changing the cable, the port and trying on another PC.

CK_WD
My System SpecsSystem Spec
28 Jul 2015   #13
GokAy

Windows 7 Ultimate x64 SP1
 
 

First post

Quote:
I tried PW9 but it cannot detect my External HD... I tried different cable and also plugged it to different computer but still not working....
Does the drive has a special little portion that holds the drivers or something? Maybe that got corrupted?
My System SpecsSystem Spec
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