Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Win 7: Black screen on boot up, before login screen?

09 Aug 2015   #31
GokAy

Windows 7 Ultimate x64 SP1
 
 

Before going to bed, last thing you can try:
Download Lazesoft Recovery Suite Free, Free Windows System Recovery, Free Data Recovery, Free Windows Password Recovery, Free Disk Clone and boot with it (check the Guides section on the website)
Try running msconfig on that Start Menu (Start Menu on Lazesoft boot disk) and also try Restore Point.


My System SpecsSystem Spec
.
09 Aug 2015   #32
MDRI

Win 7 64 bit, 6.1.7601 Service Pack 1 Build 7601
 
 

I Downloaded Lazesoft Recovery Suite Home Edition Free

I created boot CD, I booted the laptop with this CD. I got Lasersoft Windows Recovery screen. It does not have start menu

I did find Msconfig, Restore Point in BootCrash TAB.

It has MBR Repair, Fix Boot Sector, rebuild boot menu, missing window file repair, chkdsk & Final Solution

Any thoughts.

Thanks for helping.
My System SpecsSystem Spec
10 Aug 2015   #33
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello, MDRI. Here is almost everything that can be done when Windows fails to Boot. Troubleshooting Windows 7 Failure to Boot

Do you have a repair CD or an installation DVD? You can copy your personal files to an external hard drive Copy & Paste - in Windows Recovery Console

Otherwise you can do the same with a live Linux CD Emergency Kit - save your files from a dead OS

Try running sfc /scannow again. You may have to run it up to 3 times with attempted reboots between each time.

If you can do the recovery with either method, while doing that please go to C:/Windows/Minidump and copy the folder. Zip it up and upload it with your next post. In the recovery environment your hard drive may not be listed as C. Just look for your Operating System drive.

You can also try to boot to the recovery CD and in command prompt try typing this and press enter between each command, then try to boot:
Code:
C:\Boot 
bootrec /FixMbr
bootrec /FixBoot
bootrec /RebuildBcd
My System SpecsSystem Spec
.

10 Aug 2015   #34
GokAy

Windows 7 Ultimate x64 SP1
 
 

We can try System Restore and msconfig (if they will work) via Lazesoft boot CD. Msconfig first though. I will have to make the CD and boot with it to guide you accurately.

@Steve: do you think this can be considered unable to boot? I would say it is black screen of death (OP can boot to login screen but it is black with mouse pointer)

MDRI: can you hear the sound that would play when login screen loads?
My System SpecsSystem Spec
10 Aug 2015   #35
MDRI

Win 7 64 bit, 6.1.7601 Service Pack 1 Build 7601
 
 

Thanks for your suggestions.

@essenbe,

I do not have Repair CD or Installation CD.

As I posted earlier sfc /scannow was not working from F8 ==> Repair Computer ==> Command Prompt.

I ran extended sfc /scannow , but the log file did not have any [SR] tag with error. I uploaded the logfile earlier.

Update

As I mentioned, I have access only using F8 ===> Repair Computer===> Command Prompt ===> Works OK

All other opens leads to black screen with cursor in the middle.

My OS drive is D:

As I do not have a repair CD, I tried your suggestion in F8 ===> Repair Computer===> Command Prompt

Code:
I ran d:\windows sfc/scannow ===> I got
 
Beginning system scan. This process will take some time
 
There is a system repair pending which requires reboot to complete. Restart windows and run it again.
I did this 
 
step 4 times. I am getting the same. It did not create Minidump file in d:\windows

Awaiting for your suggestions


@GokAy

As I reported earlier, I did find System Restore and msconfig on created Lazesoft boot CD. I find the bootCrash TAB talk about black screen of death , but it did not mentioned, what steps to run from Lasersoft Windows Recovery(LWR) screen

I am not able to hear the sound that would play when login screen loads.

I am able to find start menu.

I did run==> msconfig from LWR start menu ==> I got "Failed to launch msconfig"

Restore Point ====> nothing is happening

Thanks for helping.
My System SpecsSystem Spec
10 Aug 2015   #36
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I don't know if this will work or not. But try to download the repair disk ISO from this link. Create a Windows 7 System Repair Disc ? MAXIMUMpcguides ? Windows 7 tips, tricks, help, and how-to guides, that is an option. If you have another computer, or a friend with another computer with the exact same operating system as yours, the same bit ( X86 or X64) and the same SP1 installed or SP1 not installed, whichever yours is. That computer can be used to make a repair disk that will work on your computer. If they have the exact same installation disk, that can be used on your computer for repairs or to reinstall the OS if needed.

Please fill out your system specs. This may help

Please fill out your System Specs

information   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.


If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs

If you can, please go to a command prompt and type diskpart and press enter, when the computer replies diskpart, type list disk and press enter. Please upload a cell phone picture of that screen or any picture just good enough where we can read it. Each disk is numbered on the left. Determine which hard drive is your OS drive, and for example if it is disk # 0(substitute the disk number for whatever number your OS disk is). type select disk 0 and press enter. it will reply disk 0 is the selected disk. Type list partition and press enter and upload a screenshot of that too. then type exit and press enter then repeat the exit command,We will see if that will help.

If you have any questions, please ask.
My System SpecsSystem Spec
10 Aug 2015   #37
MDRI

Win 7 64 bit, 6.1.7601 Service Pack 1 Build 7601
 
 

Thanks for your suggestion. I am not able to use this forum's systeminfo.exe.

I am getting "The subsystem needed to support image type is not present"

I used the default command line systemInfo. I updated the info in My system spec.

As my laptop is not fully operational, it did not list other info such as graphic card etc.

I am attaching the doc with diskpart, Systeminfo for your review.

I am not sure, why diskpart list the FREE memory as 0. Is it the one cause this issue?

Thanks for your insight/help.


Attached Files
File Type: pdf SYSTEMINFO.pdf (40.8 KB, 15 views)
My System SpecsSystem Spec
10 Aug 2015   #38
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Have you ever changed anything in BIOS? Also, do you have 2 physical hard drives or 1 1.5TB hard drive in your laptop
My System SpecsSystem Spec
10 Aug 2015   #39
MDRI

Win 7 64 bit, 6.1.7601 Service Pack 1 Build 7601
 
 

I did change the booting device like CD/USB etc. I put it back to regular HDD now. Apart from this I did not change anything.

Why did you ask?
My System SpecsSystem Spec
10 Aug 2015   #40
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Your BIOS is set to the wrong time zone, which means something is wrong in bios. You are set to the default Pacific time UTC - 8:00. You should be set to Eastern Time [US and Canada) UTC-5:00. That means something has changed the BIOS settings. Please go into bios and find your sata controller and tell me what mode it is set to (IDE, AHCI or Raid). Check your Boot order and tell me what it is set to. I also edited my post above to ask if you have 2 physical hard drives in your Laptop. Once you answer those questions, I am going to have you reset bios to defults. The sata mode is important. If it is set wrong, it will not boot. So, I need to know that first. Some of the OEM computers, it is pretty well hidden. You may have to look around pretty good to find it or it may be pretty obvious. It will usually say something like sata mode or sata configuration or something close to that.
My System SpecsSystem Spec
Reply

 Win 7: Black screen on boot up, before login screen?




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Black screen with "loading cursor" and no login screen on Boot.
Hello everyone, First of all, I will divide my statement by sections so it would be easier to read. Section 1: The problem - description of it. Section 2: How I manage the problem. Section 3: Things and methods that I have tried - all unsuccessfully. Section 4: My own findings to help with...
General Discussion
Black Screen of Death during boot, before login screen
While attempting to restore a previous backup of my system (with Norton Ghost 15), I got an error, and the system rebooted. Upon reboot, I get the black screen of death with just the cursor instead of the usual login screen. I have tried the following thus far: These all give me the black...
BSOD Help and Support
Black screen with movable mouse cursor before login screen appears
Hi, I have an office desktop pc (HP COMPAQ ELITE 8100) running 64-bit Windows 7. I was manually running Windows update and manually updating some of my drivers when the pc suddenly turned itself off. I turned it back on and now it doesn't get to the login screen anymore. It just displays a...
BSOD Help and Support
Random freezes during boot process before login (black screen)
Hi there, I'm a bit desperate here, since I can't seem to find a way to debug, analyze and fix this issue. My systems sometimes freezes during the boot process and all I get is black screen. This happens when the error occurs: BIOS shows up normally Window 7 logo is shown for a brief...
BSOD Help and Support
Black Screen w/cursor after boot b4 login
Trying to help a friend fix their HP laptop. While these symptoms are similar (seen lots of "close but not quite"), I haven't been able to fix it, yet. Hoping not to have to nuke it. System starts to boot. See the startup logo so I know there isn't a hardware problem. After the startup...
General Discussion
Black screen after login for some seconds, then back at logon screen!
Hi people, i've just registered to this forum to ask you about this, Since i've made a registry defrag with TuneUp Utilities (which probably has gone wrong), when i reset the computer, and I logon to my user, it shows a black screen, then back at the logon screen. If I do it again, the user doesn't...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 17:25.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App