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Windows 7: Windows Explorer crashes whenever I try to resize/snap the window

06 Aug 2015   #1
NilmFoir

Windows 7 Professional x64 SP1
 
 
Windows Explorer crashes whenever I try to resize/snap the window

I'm using Windows 7 Professional 64bit on a Toshiba Satellite L50-A. Windows Explorer was working perfectly until now, in which whenever I resize Windows Explorer so that the window is smaller and doesn't fill the entire screen, the window flickers and then crashes. I have tried terminating and restarting Windows Explorer and even tried restarting my computer but it's still the same. I am up to date on my windows updates (except for the Windows 10 upgrade), but I have not done anything with the Toshiba Service Station updates. I also ran Microsoft Security Essentials and it said that there were no viruses and such. How do I fix this problem with windows explorer? Will upgrading to Windows 10 help? (my last resort)


My System SpecsSystem Spec
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06 Aug 2015   #2
paul1149

Linux Lite 2.8 x64 (full-featured, fast, rock-solid)
 
 

I would start with two things. Do a SFC /SCANNOW in an elevated command window. Search this site for a tutorial on it if you need help, or ask here. Meanwhile find and download the latest video driver at Toshiba's site. When the SFC is done, uninstall the existing video driver and install the new one.
My System SpecsSystem Spec
06 Aug 2015   #3
NilmFoir

Windows 7 Professional x64 SP1
 
 

Quote   Quote: Originally Posted by paul1149 View Post
I would start with two things. Do a SFC /SCANNOW in an elevated command window. Search this site for a tutorial on it if you need help, or ask here. Meanwhile find and download the latest video driver at Toshiba's site. When the SFC is done, uninstall the existing video driver and install the new one.
Thank you for the advice. I finished running scannow and it said that there were a few corrupted files some of which the system was unable to fix. Then I quickly skimmed through the CBS.log file it generated. I also found the link in the Toshiba website to the updated Intel video drivers I need.

However, my Intel driver is version 9.17.10.3062, but there are multiple Intel drivers available from the toshiba website whose versions include 9.17.10.3223 and 10.18.10.4061. Am I supposed to pick 9.17.10.3223 (is it a better fit because it also begins with 9. ?), or is the 10.18.10.4061 version the most up-to-date driver and therefore the better choice for me?
EDIT: The major source of confusion for me is that both versions were released on the same date, so they might be for different purposes instead of the 10.18.10.4061 version being an upgrade of the 9.17.10.3223 version.
My System SpecsSystem Spec
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06 Aug 2015   #4
GokAy

Windows 7 Ultimate x64 SP1
 
 

System Restore to a date prior to the issue - System Restore

If you can't then run in cmd:
Code:
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\desktop\sfcdetails.txt"
And attach the sfcdetails.txt here - Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
06 Aug 2015   #5
paul1149

Linux Lite 2.8 x64 (full-featured, fast, rock-solid)
 
 

Gokay's SR advice is good. If it doesn't work then in general the latest driver is usually the best choice.
My System SpecsSystem Spec
07 Aug 2015   #6
NilmFoir

Windows 7 Professional x64 SP1
 
 

Sorry for the late response but I just tried to update my Intel Display Driver and it refused to do so because it said "Windows has determined the driver software for your device is up to date." Maybe my video driver isn't part of the problem? Or is Windows lying to me?

Here is my sfcdetails.txt for your reference


Attached Files
File Type: txt sfcdetails.txt (48.2 KB, 5 views)
My System SpecsSystem Spec
08 Aug 2015   #7
GokAy

Windows 7 Ultimate x64 SP1
 
 

The SFC details are clean, meaning the 2 corrupt files are actually not corrupt. It is a known issue and you can either disregard it, or uninstall KB3022345 and KB3068708, and later hide them when re-offered.

However, did you try in Safe Mode?
Also try a clean startup - Troubleshoot Application Conflicts by Performing a Clean Startup
And also another user account - User Account - Create
My System SpecsSystem Spec
22 Aug 2015   #8
NilmFoir

Windows 7 Professional x64 SP1
 
 

My explorer problem is still there (I apologize for my hiatus).

I tried uninstalling those two updates GokAy mentioned, but that didn't do anything so I reinstalled back the two updates.

Then I tried the clean boot method, but when I ran msconfig and selected Selective Startup, unchecked Load startup items, and disabled ALL the Services (except for the Microsoft services) and restarted, the problem was still there. So I reverted all that back to normal.

In safe mode, the problem wasn't there. I'm still not sure what thing Safe Mode disabled that must have been causing my explorer.exe problem.

I opened up Windows Log Viewer and deliberately crashed and restarted Windows Explorer, and I have attached the .txt versions of the resulting log files as well as a txt version of the file they point to, for your reference. However, in the log files I replaced all instances of my name and my computer's name with [removed].


Attached Files
File Type: txt Windows Explorer Log Error.txt (1.4 KB, 1 views)
File Type: txt Windows Explorer Log Information.txt (2.2 KB, 2 views)
File Type: txt Report.wer.txt (23.7 KB, 2 views)
My System SpecsSystem Spec
23 Aug 2015   #9
GokAy

Windows 7 Ultimate x64 SP1
 
 

I can't make anything from the txt files, however, there is 1 more thing (for now) we can try. Disable context menu items (Explorer hooks). CCleaner will be enough for now (hopefully). When you run it, switch to Tools - Startup - Context Menu. Save to text file or take a screenshot, so you will know which ones are currently enabled. Then disable all, restart just in case. See if this helps.
My System SpecsSystem Spec
23 Aug 2015   #10
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Gokay's advice re: Ccleaner - disable context menu items is good. I could suggest a few troubleshooting steps.

Try downloading Explorer++ - you need the 64bit version and it is a portable application so will run without installation.

Extract the files from the downloaded zipped folder to another folder and place it somewhere handy. You can either click the executable to run it or right click it and pin it to your taskbar and run it from there. Note: I'm not using the default Explorer++ icon so yours will look different but the file name is the same as the one highlighted in the screenshot.
Windows Explorer crashes whenever I try to resize/snap the window-explorer-.jpg
So run Explorer++ and attempt to resize the window or make it crash. If it doesn't crash then it means that you have a software problem rather than a system file problem.

Those logs you provided don't help much. What you need is an explorer crash dump but you'll need to download a reg file to create it. Will post details if you want to try it. The idea is that it could identify the shell extension responsible - if that's the issue. If it isn't then it won't help. In the meantime just test Explorer++ and continue to follow Gokay's advice on disabling context menu items.


My System SpecsSystem Spec
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