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Windows 7: capturing dump file of windows explorer

09 Aug 2015   #1
scripttron75

Windows 7 pro 64 bit
 
 
capturing dump file of windows explorer

a lot of times when i have a lot of folders open like more than 5 and running apps like watching a movie or moving folders from one place to another Windows explorer crashes and restarts. what app or tool can i use to capture the dump file of Windows explorer to fix this issue? also when i moviing a folder from my server to one of my drives on my win 7 box as well. once i capture the dump i will post it.


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10 Aug 2015   #2
DarKnight

Win7 Ultimate/X84
 
 

Which edition of windows 7 have you installed?
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10 Aug 2015   #3
scripttron75

Windows 7 pro 64 bit
 
 

im using Win 7 pro 64bit
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10 Aug 2015   #4
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Well you can find instructions here:

Troubleshooting Explorer.exe Crashing Issues (Tutorial)

A few things to note before going ahead.

Make sure that WER (windows error reporting) service is enabled and started.

Backup HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting registry key before going ahead with the RegistryFix download.

In addition to ShellExView you might want to look at ShellMenuNew

Anyway once you've got an Explorer crash dump upload it and we will look at it to see if it points to a specific dll.
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13 Aug 2015   #5
scripttron75

Windows 7 pro 64 bit
 
 

I know that Skinning apps can conflict with Winblows as well. I use Stardock apps Deskscapes 8, WB 8.1, logon studio and also another app called start button orb changer kind of sucks I like eye candy with the GUI.
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13 Aug 2015   #6
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

You might be correct about skinning apps but I guess the only way to be sure is to look at the explorer crash dump. There are alternatives to explorer and it can be replaced if problems/ conflicts cannot be resolved although it's not always a good idea.
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