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Windows 7: How do I figure out what's causing my computer to freeze and restart?

08 Sep 2015   #11
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Follow these instructions,
Blue Screen of Death (BSOD) Posting Instructions


My System SpecsSystem Spec
.
08 Sep 2015   #12
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

try removing that Uxstyle core Beta program, when you use Beta's beware.

Roy
My System SpecsSystem Spec
09 Sep 2015   #13
KoreaJPG

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
I have uploaded the zip file in this post

Quote   Quote: Originally Posted by torchwood View Post
try removing that Uxstyle core Beta program, when you use Beta's beware.

Roy
I had this program since 2013, although I don't know what it is or how I got to download it. However, I did uninstall it.


Attached Files
File Type: zip REDEITY-10_09_2015_142338_83.zip (1.67 MB, 2 views)
My System SpecsSystem Spec
.

10 Sep 2015   #14
Pauly

Win7 Ultimate X64
 
 

Most of the files are missing from your upload, please run the tool again and wait a few minutes for all the files to be gathered before uploading
My System SpecsSystem Spec
10 Sep 2015   #15
KoreaJPG

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

That's weird, I waited until it finished. Anyway, I've ran it again and the zip file should have everything in it this time.
My System SpecsSystem Spec
14 Sep 2015   #16
KoreaJPG

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Bumping the thread, nobody seem to have seen the zip file
I'll attach it again on this post


Attached Files
File Type: zip REDEITY-10_09_2015_142338_83.zip (1.67 MB, 1 views)
My System SpecsSystem Spec
14 Sep 2015   #17
Pauly

Win7 Ultimate X64
 
 

Unfortunately there are no dump files in your upload so we cant actually interrogate the root cause of the BSOD (check you are set to configure mini dumps correctly) but I have had a look at your files and a few things come to mind

Have you determined yet if you have any temperature/over heating issues as I suggested in first post ?
If not then get some software to monitor temperatures and record them at cold boot/idle then load machine to see what happens, you can use programs like Prime95 & Furmark to stress test the CPU & GFX but do not leave the machine while these are running and terminate the tests if the temperatures go to high or rise too fast.

If this doesn't help or temps are not the problem then try out the suggestions below and see if it helps, any of these things can reversed/re-installed if system stability is regained

You are running pirated software - this is never good and running cracks/activation exploits can have undesired consequences
There are errors with your avast software I would recommend removing this using this method and running an alternative - MSE is my preferred AV
Remove the free registry cleaner you have installed these programs cause more problems than they fix and lets hope damage has not already been done
Remove all ASRock software utilities these can often be problematic
Remove daemon tools and run the SPTD tool to make sure this driver is removed
My System SpecsSystem Spec
15 Sep 2015   #18
KoreaJPG

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

It might actually be a temperature problem, I checked the computer's temperature in BIOS menu and it rose to 80 degrees Celsius whilst it was idle. Is this bad and what can i do about it?

About stress testing my cpu, I've downloaded prime95 but will I need to download a program that monitors my computers temperatures?

I have removed all the ASRock software as well as Avast and registry cleaner. I uninstalled daemon tools and installed the SPTD thing but it installed something and then told me to reboot to which I did and I don't know what to do afterwards.
My System SpecsSystem Spec
15 Sep 2015   #19
Pauly

Win7 Ultimate X64
 
 

DONT run Prime95, 80 degrees at idle is very bad
Your temps are almost certainly the problem, the fix is pretty easy if you are happy to open the case.

Initially you need clean all the dust off of your CPU heatsink and check that the fan is working (TBH your whole case will prob need a clean out) do this and check temps again, personally I like idle temps to be no higher than 40-45 degrees
After checking fans and cleaning dust if temps are still high then you may need to redo the thermal paste on the CPU and/or think about investing in an after market cooler for your rig

Are you OCing your machine at all ?

ps Speccy or HWinfo is good software for checking temps and seeing what you have in your machine with lots of info about voltages etc etc
My System SpecsSystem Spec
15 Sep 2015   #20
Pauly

Win7 Ultimate X64
 
 

Apologies for not explaining the SPTD tool, when you load it you want to hit the uninistall button to remove the SPTD.sys driver from your system, if the uninstall button is greyed out and not clickable then the driver is already not present
My System SpecsSystem Spec
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 How do I figure out what's causing my computer to freeze and restart?




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