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Windows 7: MMC not responding

03 Sep 2015   #41
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Noel what causes those Mismatched files??


My System SpecsSystem Spec
.
03 Sep 2015   #42
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Wups! - missed them! (thanks!!)
They are apparently the result of a repair install of WIndows over the pre-instlled WAT update.
Should be easy enough to fix...

Close all open windows.
Open an Elevated Command Prompt window, and type the following command

wusa /uninstall /kb:971033

and hit the Enter key
Accept the warnings/confirmations, and wait for it to complete

copy and paste the output (if any) from the command prompt window to a reply here,
Reboot

reinstall the update from http://support.microsoft.com/kb/971033
Reboot

run another MGADiag report, and post it.
My System SpecsSystem Spec
03 Sep 2015   #43
BagelAnne

Windows 7 64 bit
 
 

Thank you soooooooo much for seeing me through this!!!!!!
Your expertise and support were invaluable!
My System SpecsSystem Spec
.

03 Sep 2015   #44
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Please complete Noel post #42 so he can make sure everything is good to go.
My System SpecsSystem Spec
03 Sep 2015   #45
BagelAnne

Windows 7 64 bit
 
 

Will do
My System SpecsSystem Spec
03 Sep 2015   #46
BagelAnne

Windows 7 64 bit
 
 

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-JBW8W-PBMVD-9YR6H
Windows Product Key Hash: JRmwwSmqJAagAGofY0H9vnNrqvI=
Windows Product ID: 00359-OEM-8683226-05816
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {5EAC989B-975B-4545-93D5-FC777E40713C}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150715-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Mary\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5EAC989B-975B-4545-93D5-FC777E40713C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YR6H</PKey><PID>00359-OEM-8683226-05816</PID><PIDType>3</PIDType><SID>S-1-5-21-2169891222-205011429-3077611146</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0706 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090629000000.000000+000</Date></BIOS><HWID>168B3607018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>9EF7A4D291C96BE</Val><Hash>deJXDtjZtlEhyqP6fcrB4dDnYm4=</Hash><Pid>89388-863-4140014-65647</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 9ab82e0c-ffc9-4107-baa1-c65a8bd3ccc3
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00172-832-205816-02-1033-7601.0000-2452015
Installation ID: 019752807585679701532696281016315426527403880736251182
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 9YR6H
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 9/3/2015 4:21:37 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:2:2015 18:59
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEA6GEgrewAIhWSAGo8csDeWeJcxBZCGg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 062909 APIC1419
FACP 062909 FACP1419
HPET 062909 OEMHPET0
MCFG 062909 OEMMCFG
OEMB 062909 OEMB1419
My System SpecsSystem Spec
03 Sep 2015   #47
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That's better - it really is all clear now

Good luck!
My System SpecsSystem Spec
03 Sep 2015   #48
BagelAnne

Windows 7 64 bit
 
 

Thank you!
Best to you too
My System SpecsSystem Spec
03 Sep 2015   #49
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Well done.
I's nice to see a plan come together.

Happy computing BagelAnne.
My System SpecsSystem Spec
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