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Windows 7: MMC not responding

30 Aug 2015   #1
BagelAnne

Windows 7 64 bit
 
 
MMC not responding

I found several posts related to this issue but I need more hand holding than they offer.
I have a desktop with windows 7
Noticed that windows update not working.
Ran all the update "Fix-it" programs
Wanted to try to turn off updates and turn on but services.msc not responding.
I don't have a clue what happened or what to do next.
Please help!


My System SpecsSystem Spec
.
30 Aug 2015   #2
BagelAnne

Windows 7 64 bit
 
 

Did a sfc scan:


2015-08-30 21:52:39, Info CSI 0000022e [SR] Beginning Verify and Repair transaction
2015-08-30 21:52:41, Info CSI 0000022f [SR] Cannot repair member file [l:14{7}]"bth.inf" of bth.inf, Version = 6.1.7601.17607, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
2015-08-30 21:52:41, Info CSI 00000230 [SR] Cannot repair member file [l:22{11}]"bthport.sys" of bth.inf, Version = 6.1.7601.17607, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
2015-08-30 21:52:41, Info CSI 00000231 [SR] Cannot repair member file [l:14{7}]"bth.inf" of bth.inf, Version = 6.1.7601.17607, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
2015-08-30 21:52:41, Info CSI 00000232 [SR] Cannot repair member file [l:22{11}]"bthport.sys" of bth.inf, Version = 6.1.7601.17607, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
2015-08-30 21:52:41, Info CSI 00000234 [SR] Verify complete
2015-08-30 21:52:41, Info CSI 00000235 [SR] Verifying 100 (0x0000000000000064) components
2015-08-30 21:53:06, Info CSI 00000263 [SR] Beginning Verify and Repair transaction
2015-08-30 21:53:10, Info CSI 00000268 [SR] Verify complete
2015-08-30 21:53:10, Info CSI 00000269 [SR] Verifying 100 (0x0000000000000064) 4)
2015-08-30 21:56:37, Info CSI 00000390 [SR] Beginning Verify and Repair transaction
2015-08-30 21:56:39, Info CSI 00000392 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-08-30 21:56:39, Info CSI 00000394 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-08-30 21:56:40, Info CSI 00000396 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-08-30 21:56:40, Info CSI 00000397 [SR] This component was referenced by [l:162{81}]"Package_250_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.3068708-814_neutral_GDR"
2015-08-30 21:56:40, Info CSI 00000399 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-08-30 21:56:40, Info CSI 0000039a [SR] This component was referenced by [l:162{81}]"Package_250_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.3068708-814_neutral_GDR"
2015-08-30 21:56:40, Info CSI 0000039d [SR] Verify complete


2015-08-30 22:00:59, Info CSI 00000515 [SR] Verifying 100 (0x0000000000000064) components
2015-08-30 22:00:59, Info CSI 00000516 [SR] Beginning Verify and Repair transaction
2015-08-30 22:01:02, Info CSI 00000518 [SR] Verify complete
2015-08-30 22:01:03, Info CSI 00000519 [SR] Verifying 100 (0x0000000000000064) components
2015-08-30 22:01:03, Info CSI 0000051a [SR] Beginning Verify and Repair transaction
2015-08-30 22:01:06, Info CSI 0000051c [SR] Verify complete
2015-08-30 22:01:06, Info CSI 0000051d [SR] Verifying 29 (0x000000000000001d) components
2015-08-30 22:01:06, Info CSI 0000051e [SR] Beginning Verify and Repair transaction
2015-08-30 22:01:07, Info CSI 00000520 [SR] Verify complete
2015-08-30 22:01:07, Info CSI 00000521 [SR] Repairing 2 components
2015-08-30 22:01:07, Info CSI 00000522 [SR] Beginning Verify and Repair transaction
2015-08-30 22:01:07, Info CSI 00000523 [SR] Cannot repair member file [l:14{7}]"bth.inf" of bth.inf, Version = 6.1.7601.17607, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
2015-08-30 22:01:07, Info CSI 00000524 [SR] Cannot repair member file [l:22{11}]"bthport.sys" of bth.inf, Version = 6.1.7601.17607, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
2015-08-30 22:01:07, Info CSI 00000526 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-08-30 22:01:07, Info CSI 00000528 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-08-30 22:01:07, Info CSI 0000052a [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-08-30 22:01:07, Info CSI 0000052b [SR] This component was referenced by [l:162{81}]"Package_250_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.3068708-814_neutral_GDR"
2015-08-30 22:01:07, Info CSI 0000052d [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-08-30 22:01:07, Info CSI 0000052e [SR] This component was referenced by [l:162{81}]"Package_250_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.3068708-814_neutral_GDR"
2015-08-30 22:01:07, Info CSI 00000530 [SR] Cannot repair member file [l:14{7}]"bth.inf" of bth.inf, Version = 6.1.7601.17607, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
2015-08-30 22:01:07, Info CSI 00000531 [SR] Cannot repair member file [l:22{11}]"bthport.sys" of bth.inf, Version = 6.1.7601.17607, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
2015-08-30 22:01:07, Info CSI 00000533 [SR] Repair complete
2015-08-30 22:01:07, Info CSI 00000534 [SR] Committing transaction
2015-08-30 22:01:07, Info CSI 00000538 [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction have been successfully repaired
My System SpecsSystem Spec
31 Aug 2015   #3
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

My System SpecsSystem Spec
.

31 Aug 2015   #4
BagelAnne

Windows 7 64 bit
 
 

Thanks soooo much for the prompt reply.
I am running an extended HD test to see if that is the Issue
Will follow your directions as soon as it finishes
My System SpecsSystem Spec
31 Aug 2015   #5
BagelAnne

Windows 7 64 bit
 
 

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-MBYF8-BJ4D4-T397D
Windows Product Key Hash: 3Ak6C5B/9y++65ALuhXmFSVnFrg=
Windows Product ID: 00359-231-6285284-86340
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {5EAC989B-975B-4545-93D5-FC777E40713C}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Users\Mary\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5EAC989B-975B-4545-93D5-FC777E40713C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-T397D</PKey><PID>00359-231-6285284-86340</PID><PIDType>5</PIDType><SID>S-1-5-21-2169891222-205011429-3077611146</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0706 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090629000000.000000+000</Date></BIOS><HWID>16FB3C07018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>9EF7A4D291C96BE</Val><Hash>deJXDtjZtlEhyqP6fcrB4dDnYm4=</Hash><Pid>89388-863-4140014-65647</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 3b965dfc-31d9-4903-886f-873a0382776c
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00172-231-628528-00-1033-7600.0000-3092009
Installation ID: 016840372100858122318076984173524710150672559496634804
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: T397D
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 8/31/2015 5:41:26 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:8:2015 14:55
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAgABAAAAAQABAAEA6GEgrewAIhWSAGo8csDElt5Z4lzEFkIa

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 062909 APIC1419
FACP 062909 FACP1419
HPET 062909 OEMHPET0
MCFG 062909 OEMMCFG
OEMB 062909 OEMB1419
My System SpecsSystem Spec
31 Aug 2015   #6
BagelAnne

Windows 7 64 bit
 
 

Windows said I had no update history. Needed to install 30 updates.
18 succeeded
12 failed
Error codes: 8007371B for most of the failures
64C for kb3080303 Silverlight
66A for kb2468871 and kb2604121
My System SpecsSystem Spec
31 Aug 2015   #7
BagelAnne

Windows 7 64 bit
 
 

Internet Explorer will not open.
Have to use Chrome
My System SpecsSystem Spec
31 Aug 2015   #8
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
Please use the attachments for the above which you haven't done yet.

Just out of my curiosity,
Click Start and right click the Computer listing on the right column and click on Properties
On the bottom is windows activated ?
If so what does the product i.d. say where there is only -***- 3 digits ?
My System SpecsSystem Spec
31 Aug 2015   #9
BagelAnne

Windows 7 64 bit
 
 

windows is activated and the id has 231 as the 3 digit part.
I tried to run the SURT and it asked if I wanted to run Fix-it KB947821 which I did and nothing changed.
I found windows update diagnostic on the desktop. Says Windows up date diagnostic not responding
My System SpecsSystem Spec
31 Aug 2015   #10
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and thanks for that,
I asked someone to take a look please stand by
Cheers.
My System SpecsSystem Spec
Reply

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