PC locks up Mouse Cursor freezes everyday!


  1. RueT
    Posts : 4
    NY
       New #1

    PC locks up Mouse Cursor freezes everyday!


    Everyday starting up the PC whether it is a Total fresh Startup or awakening from Sleep mode the mouse cursor freezes and PC locks up. All drivers are up to date.
    Malwarebytes scans finds nothing.
    Norton finds nothing.
    Memory tests are good.
    Hard drive is year old and tests good.
    Drivers are ALL up to date.

    After it locks up I unplug the PC and restart it and it works fine for rest of the day.
    Win7 64 bit with ALL updates installed.

    Thanks for any assistance.....
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  3. ThrashZone
    Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       New #2

    Hi and welcome to SevenForums,
    Use Clean boot,
    Troubleshoot Application Conflicts by Performing a Clean Startup
    Click Start and type in the search box,
    msconfig
    Click on the suggestion on top or hit the Enter key,
    Go to the Startup section and take some screen shots for a complete list,
    Go to the Services section and on the bottom left Check the box to Hide All Microsoft services,
    Repeat the screen shots,
    See the links above my signature on how to take and upload screen shots here.
      My Computer
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  4. RueT
    Posts : 4
    NY
    Thread Starter
       New #3

    Still locks up but not as often


    OK I hid all Microsoft services and unchecked all the selections.
    Yesterday the PC did not lock up (freeze) at all.
    Today on the Second cold startup it did completely freeze and lock up again.
    So it is better leaving them all disabled but not fixed yet.
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  6. AddRAM
    Posts : 13,576
    Windows 10 Pro x64
       New #4

    Re install windows, or use 1 of the Disk Images I just know you made earlier :)

    Or take Mike`s advice a step further, now you have to turn on each of those items you unchecked 1 at a time and reboot to find the culprit, good luck :)

    It won`t take long at all.
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  7. ThrashZone
    Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       New #5

    Hi,
    Clean boot is a trouble shooting step as you have confirmed one or more startup item is causing the issue,
    Post screen shots of the items requested and we might see one... or do as AddRam has said one at a time just as the prior tutorial suggests
    But no leaving items unchecked is not recommended rechecking and uninstalling the bad startup item is recommended.
    Ideally you would want to use Normal startup and not have any crashing :)
    Cheers.
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  8. RueT
    Posts : 4
    NY
    Thread Starter
       New #6

    It froze in Safe Mode menu choices


    It locked up again just now with cold startup.
    I unplugged it and then powered it back up.
    I get the black n white screen your PC did not shut down correctly and you have the options of Safe Mode or Regular Startup.
    This time it froze on the menu where you can choose Safe Mode or regular Startup.
    The timer was counting down and stopped at 17 seconds.
    Is the Menu to choose SAfe Mode startup in the BIOS ?

    Thanks....
      My Computer
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  10. ThrashZone
    Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       New #7

    Hi,
    Well not really the only thing in bios is probably fast start,
    You probably need to download this update I believe it was focused on Norton problems with another security update,
    https://support.microsoft.com/en-us/kb/3092627

    Otherwise contact Norton support for more options.
      My Computer
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  11. RueT
    Posts : 4
    NY
    Thread Starter
       New #8

    Thank you


    shakes fist at PC.... NORTON !!!!

    Thank you so much for your assistance.
      My Computer
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