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Windows 7: PC locks up Mouse Cursor freezes everyday!

02 Sep 2015   #1
RueT

NY
 
 
PC locks up Mouse Cursor freezes everyday!

Everyday starting up the PC whether it is a Total fresh Startup or awakening from Sleep mode the mouse cursor freezes and PC locks up. All drivers are up to date.
Malwarebytes scans finds nothing.
Norton finds nothing.
Memory tests are good.
Hard drive is year old and tests good.
Drivers are ALL up to date.

After it locks up I unplug the PC and restart it and it works fine for rest of the day.
Win7 64 bit with ALL updates installed.

Thanks for any assistance.....


My System SpecsSystem Spec
.
02 Sep 2015   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to SevenForums,
Use Clean boot,
Troubleshoot Application Conflicts by Performing a Clean Startup
Click Start and type in the search box,
msconfig
Click on the suggestion on top or hit the Enter key,
Go to the Startup section and take some screen shots for a complete list,
Go to the Services section and on the bottom left Check the box to Hide All Microsoft services,
Repeat the screen shots,
See the links above my signature on how to take and upload screen shots here.
My System SpecsSystem Spec
03 Sep 2015   #3
RueT

NY
 
 
Still locks up but not as often

OK I hid all Microsoft services and unchecked all the selections.
Yesterday the PC did not lock up (freeze) at all.
Today on the Second cold startup it did completely freeze and lock up again.
So it is better leaving them all disabled but not fixed yet.
My System SpecsSystem Spec
.

03 Sep 2015   #4
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Re install windows, or use 1 of the Disk Images I just know you made earlier

Or take Mike`s advice a step further, now you have to turn on each of those items you unchecked 1 at a time and reboot to find the culprit, good luck

It won`t take long at all.
My System SpecsSystem Spec
03 Sep 2015   #5
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Clean boot is a trouble shooting step as you have confirmed one or more startup item is causing the issue,
Post screen shots of the items requested and we might see one... or do as AddRam has said one at a time just as the prior tutorial suggests
But no leaving items unchecked is not recommended rechecking and uninstalling the bad startup item is recommended.
Ideally you would want to use Normal startup and not have any crashing
Cheers.
My System SpecsSystem Spec
04 Sep 2015   #6
RueT

NY
 
 
It froze in Safe Mode menu choices

It locked up again just now with cold startup.
I unplugged it and then powered it back up.
I get the black n white screen your PC did not shut down correctly and you have the options of Safe Mode or Regular Startup.
This time it froze on the menu where you can choose Safe Mode or regular Startup.
The timer was counting down and stopped at 17 seconds.
Is the Menu to choose SAfe Mode startup in the BIOS ?

Thanks....
My System SpecsSystem Spec
04 Sep 2015   #7
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Well not really the only thing in bios is probably fast start,
You probably need to download this update I believe it was focused on Norton problems with another security update,
https://support.microsoft.com/en-us/kb/3092627

Otherwise contact Norton support for more options.
My System SpecsSystem Spec
04 Sep 2015   #8
RueT

NY
 
 
Thank you

shakes fist at PC.... NORTON !!!!

Thank you so much for your assistance.
My System SpecsSystem Spec
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 PC locks up Mouse Cursor freezes everyday!




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