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Windows 7: Need some serious help please!

04 Sep 2015   #1
Josh123476

Windows 7 Ultimate x64
 
 
Need some serious help please!

Hello there.

I have a awful situation going on on my second PC. I clicked on a file by accident in my downloads folder from years ago and the screen went withe with nothing on it except my mouse cursor (which I can move). It is not frozen because I can still hear stuff like dvd's playing in the background if I put them in.

So this happens everytime now when I start my computer. I did attempt to start up in standard safe mode in order to do a system restore, but it just automatically restarts my PC for some reason so I can't even do that.

However, the other two safe modes work but I don't know anything about computers to try and fix it from there. To make matters worse, I don't have a windows disk as it is a second hand PC and quite old (only used for browsing the internet and watching videos) and all other options I found on the internet I can't do as I cannot access either safe mode or 'normal' mode.

Can this even be fixed? Can someone help please? Thanks in advance


My System SpecsSystem Spec
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04 Sep 2015   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to SevenForums,
Safe mode with networking,
Shut down your machine, Unplug-Hold the power button down for 30/45 seconds (Power Drain)
Power up and Tap the F8 key continuously until you see a black page with white text,
Use the down arrow key to toggle to safe mode with networking/ hit the enter key.
Login as usual
Other advanced methods,

Safe Mode

Advanced startup options (including safe mode) - Windows Help
My System SpecsSystem Spec
04 Sep 2015   #3
GokAy

Windows 7 Ultimate x64 SP1
 
 

Wondering, is it a black screen with mouse or your desktop background with mouse?
My System SpecsSystem Spec
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04 Sep 2015   #4
Josh123476

Windows 7 Ultimate x64
 
 

Okay so I tried all those methods you suggested twice and now it restarts when I load safe mode and with networking so I can't even use those.

And no its a white screen I get if I boot up normally.
My System SpecsSystem Spec
04 Sep 2015   #5
GokAy

Windows 7 Ultimate x64 SP1
 
 

Did you try a clean startup? Troubleshoot Application Conflicts by Performing a Clean Startup

Do you get Context Menu if you right click?
My System SpecsSystem Spec
04 Sep 2015   #6
Josh123476

Windows 7 Ultimate x64
 
 

I can't get on to do a clean startup. And no it doesn't
My System SpecsSystem Spec
04 Sep 2015   #7
GokAy

Windows 7 Ultimate x64 SP1
 
 

Try loading Last Known Good Configuration in F8 menu.

If not, see Troubleshooting Windows 7 Failure to Boot for what you can do.
My System SpecsSystem Spec
04 Sep 2015   #8
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
So you tried this as well ?
System Recovery Options
My System SpecsSystem Spec
10 Sep 2015   #9
Josh123476

Windows 7 Ultimate x64
 
 

Yep. Tried both of your suggestions. They both didn't work. I think its beyond repair at this point
My System SpecsSystem Spec
Reply

 Need some serious help please!




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