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Windows 7: Computer Freezes on Desktop after startup.

13 Sep 2015   #1
Kraken Guard

Windows 7, 64 bit
 
 
Computer Freezes on Desktop after startup.

Yeah, this is probably a tale as old as time regarding Windows 7...
And of course this has to start happening when I have to head out on vacation... Tomorrow.

Well, I've been having some problems that started... Actually, it had started doing this before, but yesterday it's been doing this yet again. I was on the computer when the power went out yesterday morning. It seemed to start up fine. But I had to turn it off because I had to go to my grandparents. After I got back, I turned the computer on, and this is when everything starts acting up...

I'll turn the computer on. Welcome screen comes up, followed by the Desktop. However, after a few minutes, things will "Freeze." I can still move the cursor around, but nothing works. Icons. Task manager. Nothing.

I've tried Starting Up in Safe Mode and restarting.
I've tried doing System Restore through Safe Mode.

Now, occasionally this leads to the Windows Welcome Screen, followed by nothing more than a Black Screen.

Any advice would be highly appreciated.

EDIT: I've just tried to restart the computer, and now it goes to Black Screen. Cursor is still present.


My System SpecsSystem Spec
.
13 Sep 2015   #2
GokAy

Windows 7 Ultimate x64 SP1
 
 

Pretty much all I could find on this problem (black screen of death):

- Boot with Last Known Good Configuration (F8 menu)
- Restore to a prior date (System Restore) - System Restore
- Scan for malware (Malwarebytes Anti-Malware free)
- Try a clean startup Troubleshoot Application Conflicts by Performing a Clean Startup
- Check if explorer.exe is running and start from CTRL+ALT+DEL (task manager - new task)
- Verify in registry: HKEY_Local_Machine\Software\Microsot\Windows NT\Current Version\Winlogon to make sure 'shell = explorer.exe'
- Follow SFC /SCANNOW Command - System File Checker
- Check Disk - Disk Check
- Try loading defaults in BIOS
- Update all your drivers
My System SpecsSystem Spec
13 Sep 2015   #3
Kraken Guard

Windows 7, 64 bit
 
 

I'll try and see what I can do. But The Black Screen isn't the only problem I'm having, as mentioned above...
Whenever I DO manage to get onto the desktop, everything freezes, and all I can do is hold the button down to restart.
My System SpecsSystem Spec
.

13 Sep 2015   #4
GokAy

Windows 7 Ultimate x64 SP1
 
 

- Try a clean startup Troubleshoot Application Conflicts by Performing a Clean Startup

Has the most potential to fix such issues, even though not a certain one.
My System SpecsSystem Spec
13 Sep 2015   #5
Kraken Guard

Windows 7, 64 bit
 
 

Before I attempt a Clean Startup, I ran Malwarebytes. It detected four things, but I forget what they were called... After the scan finished, the computer proceeded to restart. Only to end up with a Black Screen(with cursor(WC)) after Welcome screen.
My System SpecsSystem Spec
13 Sep 2015   #6
GokAy

Windows 7 Ultimate x64 SP1
 
 

Black Screen after login screen can sometimes be worked around by uninstalling GPU drivers. But the same drivers can get auto-installed later.
My System SpecsSystem Spec
13 Sep 2015   #7
Kraken Guard

Windows 7, 64 bit
 
 

I've tried Booting With Last Known Good Configuration... Even though I don't know what exactly I'm supposed to do on Last Known Good Configuration.
I've tried doing System Restore on Last Know Good Configuration, but for some reason it won't let me do system restore.
I've now tried to do System Restore on Safe Mode/Safe Mode With Networking, and the same error message is coming up :
Quote:
System Restore does not appear to be functioning correctly on this system.
A Volume Shadow Copy Service component encountered an unexpected error. Check the Application Event log for more information. (0x80042303)
Still haven't tried a clean startup yet.
My System SpecsSystem Spec
13 Sep 2015   #8
GokAy

Windows 7 Ultimate x64 SP1
 
 

Last Known Good Configuration - if you could log on without issues that may have been the solution. It simply tries to boot with a backed up registry that was known to boot successfully earlier.

Did you try restarting few times to see if the issue (black screen) is corrected?

Then try clean startup for freezing.

Also - Follow SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
13 Sep 2015   #9
Kraken Guard

Windows 7, 64 bit
 
 

I've tried Last Known Good Configuration. While it does bring me onto the desktop, it's on an ordinary Windows Classic theme, and I am unable to access internet. I've tried restarting with Normal Settings, but it only seems to lead me back to how it was when I tried Last Known Good Configuration(which is anything but, not gonna lie).
I can't figure out how to get back to my "normal" configurations.
My System SpecsSystem Spec
13 Sep 2015   #10
GokAy

Windows 7 Ultimate x64 SP1
 
 

Maybe we can fix these? Last Known Good Configuration (LKGC) is the real deal, it is not a Safe Mode or anything similar.

Right click desktop - personalize - is an Aero Theme selected? See if you can select an aero theme if not.

Leave internet for after the sfc scan though, as it may require some work.

At worst you can try a Repair Install later if we fail in all our attempts - Repair Install


Note:
This is the description for LKGC - Advanced Boot Options
Quote:
Starts Windows 7 with the most recent registry and driver configurations that worked successfully. Every time you turn your computer off and Windows 7 shuts down successfully, important system settings are saved in the registry. You can use those settings to start your computer if a problem occurs. For example, if a new driver for your video card is causing problems, or an incorrect registry setting is preventing Windows 7 from starting correctly, you can restart your computer using Last Known Good Configuration.
My System SpecsSystem Spec
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 Computer Freezes on Desktop after startup.




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