Fingerprint Scanner

loki270883 · Nov 12, 2009

has anybody else had a problem with their fingerprint scanner since upgrading from Vista? I take 5 or 6 or sometimes even more, attempts to log on/open programs etc since upgrading whereas on vista it did it first time every time. I have the acer aspire 6935G (Acer Aspire 6935G-844G32Bn Gemstone Blue Laptop LX.ATP0X.065 - Acer Direct)

Avast · Nov 12, 2009

hi there, how old is this laptop? If unde warranty, ask for the part replacement.

loki270883 · Nov 12, 2009

it's only 2 months old so still under warranty. It's just as soon as i upgraded to windows 7, thats when the problems started. as if the drivers are possibly dodgy (no updates available for them) and the sensor is now out of sync or something.

DarkXeno · Nov 12, 2009

I would remove the software and uninstall it from device manager, then reboot and install it again.
Mine did the same when I did an upgrade but when done on a clean install there was no issues.

Avast · Nov 12, 2009

What edition of win7 are you using? To check, go to Start:ar:Right Click Computer:ar

roperties.
Look at the top, it should mention WIndows 7 Professional or Windows 7 Ultimate. Then under System type, does it say 32bit or 64bit?

loki270883 · Nov 12, 2009

it's the home premium 32 bit version. I got the upgrade disc when it came out and did a full clean install rather than just an upgrade.

Avast · Nov 12, 2009

Download this driver : http://global-download.acer.com/GDF...ep3=Aspire 6935G&OS=722&LC=en&BC=Acer&SC=PA_7

loki270883 · Nov 12, 2009

that seems to have made a difference. cheers

Avast · Nov 12, 2009

loki270883 said:
that seems to have made a difference. cheers

Glad to hear that.

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