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Windows 7: Explorer.exe keeps crashing

17 Oct 2015   #21
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Great. If it points to a specific .dll then it will be very useful. If it doesn't - it's more troubleshooting.

I will look at the dump and post back here.

Here is a tool that I used to restart explorer with a click when I had issues.
File Removed by Poster
If you extract the executable to your desktop just double click it if explorer crashes and it will kill and restart explorer.

File safety report:

https://www.virustotal.com/en/file/1...8575/#analysis
Explorer.exe keeps crashing-file-report.jpg
Let us know if you downloaded the file or if you don't want it - then I can remove the download link.




My System SpecsSystem Spec
.
17 Oct 2015   #22
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Okay so the dump file indicates that ammemb64.dll is the probable culprit.

C:\Users\John\AppData\Local\Temp\ammemb64.dll

Also the main file seems to have a problem with it's signature:

C:\Program Files (x86)\Actual Multiple Monitors\ActualMultipleMonitorsCenter.exe | Actual Multiple Monitors | B9AE58CD705A522676B1245D237D7E74 | Bad signature : Actual Tools

From what I can find the latest version is 8.6:

ammsetup.exe October 6, 2015

Is that what you are running? If not try updating or if you have a license replace your current version.
My System SpecsSystem Spec
18 Oct 2015   #23
JohnnyIce

Windows 7 Ultimate x64
 
 

Alright well I don't really need the file you uploaded cause when explorer crashes it just pops up a window saying restart so I just click that and it restarts instantly. Also okay I updated to the newer version now. I'll see if it works and doesn't crash. Just wondering but is it possible to be anything else if this ends up not being the culprit?

Edit: My windows are already becoming sluggish again which always happens before it crashes so I don't think it was the problem. At least not completely. Although I could try altogether disabling it I suppose. I'm not sure. What do you think I should do?
My System SpecsSystem Spec
.

18 Oct 2015   #24
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

It is certainly possible that something else could be the culprit. It is also possible that instead of simply updating Actual Multiple Monitors you may need to stop it from running, uninstall it, reboot, check for leftovers then reboot and test without the program being installed. If no problems arise the new version could be clean installed.

Well there are a lot of other possibilities unfortunately but hopefully the program update has taken care of the problem!
My System SpecsSystem Spec
18 Oct 2015   #25
JohnnyIce

Windows 7 Ultimate x64
 
 

Well I uninstalled it again and after I did the windows stopped being sluggish which is a good sign that it was the culprit but I just restarted to make sure and I'll see if it happens again. It just doesn't make any sense because on my previous install of windows, AMM worked fine without any problems. And it's kind of important because Windows 7 multiple monitor support is atrocious by default.
My System SpecsSystem Spec
18 Oct 2015   #26
JohnnyIce

Windows 7 Ultimate x64
 
 

Bad news, explorer crashed again even after fully uninstalling AMM. Should I upload the most recent dump file? Or would it still be the same?
My System SpecsSystem Spec
18 Oct 2015   #27
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Yes, zip and upload the most recent dump or maybe all of them for comparison. Thanks.
My System SpecsSystem Spec
18 Oct 2015   #28
JohnnyIce

Windows 7 Ultimate x64
 
 

Alright so my internet isn't the best so I uploaded three of them. Hopefully that's enough.


Attached Files
File Type: rar Oldest explorer.exe.2140.rar (2.78 MB, 1 views)
File Type: rar Newer explorer.exe.13168.rar (2.77 MB, 1 views)
File Type: rar Newest explorer.exe.1880.rar (2.79 MB, 1 views)
My System SpecsSystem Spec
18 Oct 2015   #29
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I've looked at two dumps so far - Newer and Newest and both indicate a problem with clr.dll which I believe is part of .NET Framework

Let's see the versions that you've got.

Run this from a command prompt window:

dir %WINDIR%\Microsoft.Net\Framework\v*

You should see something like this:
Explorer.exe keeps crashing-net-framework-versions.jpg
Post the results please.


My System SpecsSystem Spec
18 Oct 2015   #30
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

The oldest dump point to ammemb64.dll which you have removed.
My System SpecsSystem Spec
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