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Windows 7: Windows Support online misidentifies my operating system

18 Oct 2015   #1
infomavn

Windows 7 Pro 32 bit ver 6.1.7601 Svc Pck 1 Build 7601 (for Dell computer, although I have an HP)
 
 
Windows Support online misidentifies my operating system

What do I have to edit so Windows Support correctly reads my operating system as being Windows 7 Pro, instead of incorrectly thinking it is still Windows XP? There is no old OS listed in the boot area. In environmental background I changed the OS to Windows_NT_6.1 instead of what it was previously (Windows_NT), and that didn't change anything pertaining to this question.

I have been having terrible problems with system instability, flash and java crashes, windows 7 hangs, etc., and if there is someplace my computer is getting confused over which OS it has, would that explain anything?

I also edited my general user agent string to indicate Windows 7, and that didn't change anything.


My System SpecsSystem Spec
.
18 Oct 2015   #2
infomavn

Windows 7 Pro 32 bit ver 6.1.7601 Svc Pck 1 Build 7601 (for Dell computer, although I have an HP)
 
 
Windows Support online misidentifies my operating system

THAT I know, sigh... What I DON'T know is what else I can possibly edit so my computer stops telling windows support my OS is XP.
My System SpecsSystem Spec
18 Oct 2015   #3
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to SevenForums,
Click the Start button and right click the Computer listing and click on Properties
You can also go to Control panel and click on System.
Post a screen shot of that window

Also follow these instructions and post the info
Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
.

18 Oct 2015   #4
infomavn

Windows 7 Pro 32 bit ver 6.1.7601 Svc Pck 1 Build 7601 (for Dell computer, although I have an HP)
 
 
Windows Support online misidentifies my operating system

Here are the things you requested.


Attached Thumbnails
Windows Support online misidentifies my operating system-computer-properties-2015-10-18.png  
Attached Files
File Type: doc MGA data 2015-10-18.doc (32.5 KB, 7 views)
My System SpecsSystem Spec
18 Oct 2015   #5
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Thanks you need to paste the report in notepad and save that as a .txt file and upload it.
I did notice COA_SLP though not sure what that means :/

If you get the popup again take a screen shot of it too
My System SpecsSystem Spec
18 Oct 2015   #6
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Pleas post the log exactly as the instruction in the Tutorial instructions.

Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
18 Oct 2015   #7
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
Where??

Where EXACTLY does it show XP.
Well your system info shows W7 pro so does MGdiag,
(where did you get that licence code, it certainly didnt come from this 2006 comp and as such is a counterfiet installation, even if it was an upgrade)


Roy
My System SpecsSystem Spec
18 Oct 2015   #8
infomavn

Windows 7 Pro 32 bit ver 6.1.7601 Svc Pck 1 Build 7601 (for Dell computer, although I have an HP)
 
 
Windows Support online misidentifies my operating system

Here you go.

Not sure what pop-up you are referring to, though.
My System SpecsSystem Spec
18 Oct 2015   #9
infomavn

Windows 7 Pro 32 bit ver 6.1.7601 Svc Pck 1 Build 7601 (for Dell computer, although I have an HP)
 
 

Forgot to upload. Here it is

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-MFDG3-F74W4-BKGG2
Windows Product Key Hash: IsYFn+T0j8fQQ9Kq+iwdNkBCIcY=
Windows Product ID: 00371-OEM-9321497-95967
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {26F30F95-C1BC-4696-B124-EDF3DAE52C18}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.150928-1507
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Standard Edition 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{26F30F95-C1BC-4696-B124-EDF3DAE52C18}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BKGG2</PKey><PID>00371-OEM-9321497-95967</PID><PIDType>8</PIDType><SID>S-1-5-21-2176537827-3425713410-657151374</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>ER890AA-ABA a1410n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 3.11</Version><SMBIOSVersion major="2" minor="4"/><Date>20060919000000.000000+000</Date></BIOS><HWID>618A3107018400E6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>37E1D9E98D96072</Val><Hash>X7ZC6WEuASR4+XQzv8jWNN0K7aA=</Hash><Pid>70141-057-9661947-56878</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-214-995967-02-1033-7601.0000-1192014
Installation ID: 007226987180392002335503791946919214554924745006529646
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: BKGG2
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 10/18/2015 4:30:35 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:25:2015 15:54
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEAnJ8UVzoUSCTUDyaNUvL8IRJOQPBi9wzF

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			HP-CPC		AWRDACPI
  FACP			HP-CPC		AWRDACPI
  SSDT			HP-CPC		POWERNOW
  MCFG			HP-CPC		AWRDACPI


Attached Files
File Type: txt MGA report 2015-10-18.txt (5.2 KB, 5 views)
My System SpecsSystem Spec
18 Oct 2015   #10
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Quote   Quote: Originally Posted by infomavn View Post
Here you go.

Not sure what pop-up you are referring to, though.
The popup or listing that shows you have windows x-p :/

I see H-P on a Dell computer so yea this is an odd one.
My System SpecsSystem Spec
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 Windows Support online misidentifies my operating system




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