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Windows 7: My computer restarts randomly

04 Nov 2015   #21
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Quote   Quote: Originally Posted by PaaNooS View Post
Quote   Quote: Originally Posted by DavidE View Post
I thought something looked different for me in W10 vs. W7, so you can see W10 has more choices.
I've never played with or tested this and know what it does and how it works.
It's just one of those changes for W10, that i don't know about yet.
Sorry guys. I was too busy today.

Finally I set that to Small Memory Dump

No restart today until now. Waiting...
Are you saying you now see a Blue Screen with error information and you are waiting ?

If that's what you see, restart the PC.
You should now have a minidump file from the BSOD.
Post info for a BSOD using these instructions:
Blue Screen of Death (BSOD) Posting Instructions

A BSOD expert would need to help with that.


My System SpecsSystem Spec
.
04 Nov 2015   #22
PaaNooS

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

No no no. No BSOD at all.
I mean I'm waiting for the next sudden shutdown or sudden restart.

Sorry for misunderstanding. My English are not so good. Sorry
My System SpecsSystem Spec
04 Nov 2015   #23
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

No problem, i just wasn't sure

When you do get the next sudden shutdown or sudden restart, hopefully these changes will help find what caused it.
My System SpecsSystem Spec
.

04 Nov 2015   #24
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
Bios settings

the settings that need to be posted should show
Whether
EFI is enabled.

Do you still have the installation disks???

Dave, if its a bios problem he will not get a blue screen,
I think that the system is stuck at allways on, ie looping, and will not turn off and create a critical failure.

Roy
My System SpecsSystem Spec
04 Nov 2015   #25
bigmck

Windows 7 Home Premium 32-Bit - Build 7600 SP1
 
 

Paanoos -- Have you got a Windows 7 Installation Disk?
My System SpecsSystem Spec
05 Nov 2015   #26
PaaNooS

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I don't know if these photos can help you.
I'm not so familiar with this kind of BIOS.

Yes. I have Windows 7 Installation Disk.

INFO : I mentioned that restart or shutdown happens only when computer is idle for at least 15-20 minutes. Yesterday and today that I worked all day with this computer nothing happened.
And of coarse hibernation and other power saving settings are all disabled in Windows.


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My System SpecsSystem Spec
05 Nov 2015   #27
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
dual boot

thanks for the screenshots.
It appears at some stage you had W8 installed, then went back to 7 (only?).
Im thinking that there were some W8 updates waiting to be applied on next shutdown, (15 min is standard reset time). when you uninstalled W8 those updates appear to have been left behind, and are trying to install, but no W8, hence the "Windows did not shutdown correctly" error.
Believe the pending file names are the same on 7 and 8.

If this is the case your best course of action

A) Back up all of your personnal files/folders etc to an external device.
B) Reset your Bios to default
C) Reinstall W7, as you have the discs, read this W7 tutorial first
Clean Install Windows 7

Note the reinstall will take some time.

Roy
My System SpecsSystem Spec
05 Nov 2015   #28
bigmck

Windows 7 Home Premium 32-Bit - Build 7600 SP1
 
 

You have had some of the best guys on the Forum helping you and no luck yet on solving the problem. I concur with Torchwood that it is time to do a Reinstall of Windows 7. You need to backup any files you have to an external disk. You will have to reinstall all of your programs after the Win 7 Install. We will be glad to help you through the install. As was said above, follow the "Clean Install Windows 7" Tutorial that Torchwood has referenced. A reinstall should take just under an hour, you will need to stay at your PC while it installs to hit a few keys when prompted. We will be here for any questions. Good Luck == One more thing. Be sure and have your Product Key available when doing your install. You will need it. It should be on a sticker on the outside of your PC.
My System SpecsSystem Spec
06 Nov 2015   #29
PaaNooS

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by torchwood View Post
thanks for the screenshots.
It appears at some stage you had W8 installed, then went back to 7 (only?).
Im thinking that there were some W8 updates waiting to be applied on next shutdown, (15 min is standard reset time). when you uninstalled W8 those updates appear to have been left behind, and are trying to install, but no W8, hence the "Windows did not shutdown correctly" error.
Believe the pending file names are the same on 7 and 8.

Roy
Dear Roy

As I probably have mentioned I bought this computer 6 months ago with the particular configuration and with Windows 7 (you can see attached invoice).
I'd like to believe that I bought a NEW computer. I mean that hard drive was new and only Windows 7 installed on him.
Believe me ! I have only a few knowledge about new motherboards, new BIOS, new hard drives (and their partitions) and "new" Windows (8 or 10).
I own more experience with Windows XP and Windows 7 and motherboards with AMI BIOS.

So I have no reason NOT to believe you and I appreciate for your help.

Quote   Quote: Originally Posted by bigmck View Post
You have had some of the best guys on the Forum helping you and no luck yet on solving the problem. I concur with Torchwood that it is time to do a Reinstall of Windows 7. You need to backup any files you have to an external disk. You will have to reinstall all of your programs after the Win 7 Install. We will be glad to help you through the install. As was said above, follow the "Clean Install Windows 7" Tutorial that Torchwood has referenced. A reinstall should take just under an hour, you will need to stay at your PC while it installs to hit a few keys when prompted. We will be here for any questions. Good Luck == One more thing. Be sure and have your Product Key available when doing your install. You will need it. It should be on a sticker on the outside of your PC.
Dear bigmck

I know that here on this Forum all you guys are the best and always try do the best.
In case you agree with Torchwood that a Windows 7 clean installation is the solution I have to accept your suggestion.
BUT this computer is my daily work tool and there is no chance to format it.

If both of you believe that Windows reinstallation is necessary and there is no other solution then I'm affraid that I have to learn to live with my problem.

I appreciate your time and your help and I have to thank you for your suggestions.


Attached Thumbnails
My computer restarts randomly-my-computer.jpg  
My System SpecsSystem Spec
06 Nov 2015   #30
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Paanoos,

Have a suggestion as the comp is 6 months old >take it back<, and get them to repair or replace it.

BUT as you said it was your daily work tool get them to provide a replacement while thier fixing/replacing it.

Roy
My System SpecsSystem Spec
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